8×8 boosts Microsoft Teams with native calling integration, Opera’s iOS app adds Aria AI chatbot for content generation, Rogers clinches top spot in umlaut’s Canadian carrier study, and IoT propels enterprise transformation with 5G and eSIM adoption, per Omdia survey.
The shift towards automation in communication service providers (CSPs) is somewhat paradoxical: while advancing in efficiency, it risks diminishing vital human interaction. A recent study by Omdia underlines this predicament, indicating that despite chatbots’ growing usage, consumers predominantly favor human contact, especially when seeking resolutions. Meanwhile, emails emerge as the main channel for consumer engagement, a revelation challenging cost-cutting efforts that bypass burgeoning automation.
Nokia’s recent summer launches showcase significant advancements in their AirScale portfolio, utilizing ReefShark chips and optimization for 5G SA and 5G-Advanced. Additionally, their AI-powered network management solutions ensure increased efficiency for future network evolution.
At the Future Enterprise Networks event, experts discussed challenges of 5G private network adoption, emphasizing security benefits and market infancy. Strategies to expand usage to SMEs and overcoming obstacles like education and cost were also highlighted.
Telecom operators globally embrace digital transformation, with East Asia dominating the top positions in Omdia’s benchmark. China Mobile leads, driven by high-speed broadband deployment and innovative service development, followed by SK Telecom’s AI-focused reinvention.
Network slicing has become a popular topic in telecoms discussions, particularly in relation to the benefits of 5G for industrial or business applications. It is believed to improve the reliability and performance of connectivity in situations where network congestion or mission-critical operations are at stake. With the rollout of 5G Standalone, network slicing is becoming an increasingly important aspect of B2B installations.
Genesys launches AI-powered solution, Genesys Cloud EX, focusing on employee engagement and performance within contact centers and beyond. This standalone system addresses workforce forecasting, scheduling, and employee development in today’s remote and hybrid work environments.
Artificial intelligence is exerting its influence on almost every sector, including telecommunications. This technology has begun to add impressive new dimensions to many industries, accelerating the digital transformation. According to Tractica, annual investment in telecommunications AI software is expected to grow to more than $11.2 billion in 2025. The telecommunications industry is at the heart of technological growth and digital transformation. The industry is huge. 54 telecommunications companies are listed on the Forbes Global 2000 list. They account for more than $3.4 trillion in assets and almost $1.5 trillion in income in 2020. The potential of AI in the telecom industry is immense. By taking advantage of this technology, organizations can create supplementary revenue streams using business niches they had not even thought could be profitable. The demand for higher quality telecom services and a better customer experience grows. Therefore, service providers need to look for smarter, more powerful and…
