Digital Catapult, the UK’s prominent tech hub, teams up with virtual effects specialist, Target3D in unveiling cutting-edge media production studios, turbocharged by 5G. These prime facilities, set up in London and Gateshead, promise an unrivalled connectivity that enables large-scale, top-notch media production and broad access to elite content creation technology. Outfitted with a wide array of advanced tech tools, these studios bring a fresh dawn in media production, fuelling exciting new outputs. The 5G technology offers impressive benefits including enhanced performance and efficiency of visual effects and media production. This high-speed mobile connectivity ushers in real-time integration of virtual sets and effects with live action footage. Discover how 5G catalyze a revolution in content creation and production.
Avaya, a global leader in customer experience solutions, today announced its participation at the 2023 edition of GITEX Global, where the company will illustrate how organisations can choose their own journey to delivering AI-powered customer experiences.
In a promising move towards transparency, UK’s BT and software giant SAP have joined forces to test SAP’s Sustainability Data Exchange (SDX) – a novel system that captures, tracks and shares data on obscure, indirect emissions, known as Scope 3. Given the numerous entities and different methodologies involved in disclosure, SDX utilizes carbon data interoperability standards to provide a unified portal for monitoring supply chain emissions data, thus streamlining the gathering and dissemination of precise Scope 3 information.
The Online Safety Bill emerges as a tool for platform owners to tackle illicit content. Yet, penalties attached to non-compliance may be a hefty burden. The proposed “spy clause” infamously mandates the scanning of private user content, leading to vocal debates around privacy and the technology needed to enforce this clause. Amidst strong sentiments about potential surveillance, the UK government remains unwavering, resulting in possible market exits by platforms such as WhatsApp. With the telecom industry on the brink of substantial readjustments, the importance of staying informed is evident.
In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees.
Evolve IP, a rapidly expanding global collaboration solutions provider, has achieved the esteemed status of a gold partner with Snom, a leading IP telephony hardware manufacturer. This development marks a significant step forward for Evolve IP’s digital transformation capabilities, particularly across the EMEA region.
GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries.
OpenAI has introduced ChatGPT Enterprise, a groundbreaking iteration of its widely acclaimed AI chatbot, designed to cater to the distinctive requirements of businesses. This enhanced version promises elevated levels of security, privacy, and an array of potent features tailored to enterprise needs.
Journey.ai, a trailblazing cybersecurity software company, has teamed up with Avaya, a leading contact center provider, to bolster security measures while enhancing the agent experience. The integration of Journey’s biometric authentication technology with Avaya Hybrid Cloud Services (HCS) offers a compelling solution for contact centers, replacing conventional password-based authentication with biometric verification.
Nokia’s revamped home wifi software suite, now known as Corteca, promises to revolutionize in-home connectivity management and user experience. This holistic solution boasts advanced features like Corteca Cloud for network management and Corteca Device Software for device administration. More intriguing is the upcoming Corteca Marketplace, offering ‘try-before-you-buy’ applications, potentially opening new revenue horizons. Despite the anticipation, the question remains – will this alleviate users’ connectivity woes and truly enhance their in-home broadband experience? Stay tuned as the story unfolds.