Netcracker’s GenAI Telco Solution, a revolutionary tool that leverages generative AI models to enhance telecom operations, promises to reshape customer experiences and streamline automation. The tool facilitates personalised interaction while anonymizing telecom data and is compatible with widely used GenAI models. Amidst privacy and security concerns, it offers a secure gateway to harness telecom data, promising to boost business value extraction and maximize productivity.
Sinch which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia’s industry-leading, two-way SMS capabilities. Deepening existing, highly-rated integrations with the Zoho Suite — SMS for Zoho Desk by Sinch MessageMedia enables customer service teams to easily manage and quickly address customer inquiries from a centralized platform, cutting down on response times and improving customer satisfaction.
Unveiling the hidden importance of fibre optic cables in delivering quality and reliable internet services, we spotlight Prysmian, European industry front-runner. Delving into the connection between prudent cable choice and tangible savings in network installation, while highlighting the formidable costs of cable failures. Prysmian’s commitment to innovation shines in miniaturising cables without compromise, resulting in practical and ecological benefits. Prysmian’s Telecom Business Director is set to reveal more insights at the Connected Britain Conference.
Deutsche Telekom has made a significant stride in mobile telecommunications, achieving 12 gigabits per second in field tests using 6GHz frequencies – quite a leap from the current 5G network speeds. The German telecom giant credits this achievement to merging two data streams from different frequency antennas, a method they suggest may become standard for these bands. However, before this breakthrough can materialize, it’ll go under scrutiny during the upcoming ITU World Radiocommunications Conference.
Qualcomm and Samsung recently announced a pioneering success in telecommunications; achieving dual uplink and quadruple downlink carrier aggregation for 5G FDD spectrum. This innovation, tested using Qualcomm’s Snapdragon X75 5G Modem-RF System with Samsung’s 5G radios, could provide operators increased flexibility. This trial demonstrates the potency of Advanced 5G modems in enhancing 5G connections, hinting exciting future developments in 5G. Commercial implementations of these findings are expected by late 2023.
BYOD VoIP, or “Bring Your Own Device Voice over Internet Protocol,” lets employees use personal devices like smartphones, tablets, or laptops for business calls through VoIP. This approach enhances flexibility, productivity, and cost savings, but it also poses challenges like security risks, device compatibility, and privacy concerns. Implementing BYOD VoIP effectively requires clear policies, network readiness, robust security measures, and employee training.
In a promising move towards transparency, UK’s BT and software giant SAP have joined forces to test SAP’s Sustainability Data Exchange (SDX) – a novel system that captures, tracks and shares data on obscure, indirect emissions, known as Scope 3. Given the numerous entities and different methodologies involved in disclosure, SDX utilizes carbon data interoperability standards to provide a unified portal for monitoring supply chain emissions data, thus streamlining the gathering and dissemination of precise Scope 3 information.
Google Chrome’s desktop version is set for a Material You design update. Apple hints at traditional smart glasses development through a recent patent, complementing their Vision Pro headset. Verizon introduces a versatile Mobile Onsite Network-as-a-Service for enterprises, offering private networks, edge compute, SD-Wan, and satellite connectivity. Meanwhile, Google unveils its Pixel 8 series and teases the Pixel Watch 2 ahead of an October 4th launch event.
Enreach, a leading force in Europe’s rapidly growing converged contact solutions sector, has unveiled a groundbreaking analysis exploring the fusion of automation and AI-driven tools within customer service realms. Titled “The Emergence of Automation and AI for Customer Service,” this illuminating report is the brainchild of renowned industry analyst Blair Pleasant, the President of COMMFusion, a respected US-based market research and consulting firm.
Content Guru, a global leader in cloud contact center and customer experience (CX) technology, has unveiled a groundbreaking addition to its storm® platform. In a significant move, the company has integrated Google Business Messages, a digital communication channel, into its repertoire. This integration empowers customers to engage with brands via various Google entry points, including Google Search, Google Maps, and Google Ads.
