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Telecom News

Samsung’s first mid-range 5G smartphone built for the Era of Live

By Vilija Simkiene September 4, 2019

Samsung Electronics has officially revealed the first 5G smartphone in its mid-range Galaxy A series. The announcement comes just a few weeks after launching the company’s flagship Galaxy S10 5G and Galaxy Note 10 5G devices. The new Galaxy A90 with 5G connectivity offers near flagship-grade hardware and includes some impressive features like Samsung DeX support, “Desktop Experience” software for mirroring the phone’s screen and apps on a PC or TV, and Game Booster for enhanced gaming performance. DJ Koh, President and CEO of IT and Mobile Communications Division at Samsung Electronics, said, “We’re excited about the success of the Galaxy A Series – a generation of smartphones built for the new Era of Live that focuses on essential features people want the most, including a high-quality camera, long-lasting battery and immersive display. Samsung has worked tirelessly with our partners in the 5G ecosystem to bring 5G to as…

Guides & Tips

Effective ways to improve customer service in a VoIP business

By Vilija Simkiene July 23, 2019

We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

Telecom News

NTT Corporation launches a new global technology services provider

By Vilija Simkiene July 16, 2019

The Japanese telecommunications company Nippon Telegraph and Telephone Corporation (NTT Corporation) has set up a new global technology services provider, NTT Ltd. The new NTT enterprise combines the capabilities of 28 companies, with NTT Communications, Dimension Data and NTT Security amongst others, into a single entity worth USD 11 billion. Headquartered in London, NTT Ltd. will have about 40000 employees in offices spread across 70 countries and regions. According to Jun Sawada, President and CEO for NTT Corporation, combining the new capabilities of NTT Ltd. along with NTT Data creates a global technology and business solutions provider outside Japan, with revenues of USD 20 billion. “Going forward, we will accelerate our execution as one NTT in order to contribute to a smarter and better world through digital transformation,” said Sawada. The collaboration of all these companies and the increased investment in innovation and R&D will allow NTT Ltd.…

Telecom News

EllaLink Atlantic cable project boosted by two new directors

By Vilija Simkiene June 26, 2019

EllaLink Ireland Ltd (EllaLink) has announced the appointment of the former Sparkle CEO Alessandro Talotta, and Alberto Horcajo, who has held senior positions at Telefonica’s Telxius, to its Board of Directors. EllaLink is a subsea cable project being built with advanced coherent technology and will initially offer 72 Tbps of capacity over a four fiber-pair system, helping to remedy the congestion currently plaguing North Atlantic traffic. By linking data centers in Madrid, Lisbon, Marseille, Fortaleza and Sao Paulo, EllaLink is expected to provide express subsea connectivity and offer the world’s first direct fiber pair between Europe and Latin America. Michael Dedieu, Chairman of the EllaLink board and managing partner at Marguerite, an infrastructure investment fund that is backing the project, commented, “We are delighted to welcome Alessandro and Alberto as new independent directors to the EllaLink Board. Their skills will greatly complement the current board’s expertise through the on-going construction…

Telecom News

Trend Micro and Docomo unveils IoT security service

By Vilija Simkiene June 13, 2019

The Japanese mobile operator NTT Docomo Inc. and a multinational cyber security and defense company Trend Micro Inc. have announced the launch of a service designed to protect Internet of Things (IoT) devices running on Docomo’s mobile network. The new Cloud Platform Network Security Service from Docomo, which uses Trend Micro’s security platform, will enable the “first-of-its-kind protection” for IoT networks. The provided user-friendly security shield will mainly target Docomo’s customers who are building infrastructure-as-a-service (IaaS) environments. Akihiko Omikawa, Executive vice president at Trend Micro, said, “The promise and potential of 5G has the world waiting but let me issue a warning for the need for extra protection. Smarter endpoints mean a greater cyber risk to manage. We’re delighted and proud that our technology meets the needs of this global mobile phone leader. Together our joint solution delivers cloud infrastructure capabilities integrated with IoT-ready security customized for modern data centers.”…

Telecom News

Nvidia EGX platform delivers real-time AI in GPU edge servers

By Vilija Simkiene May 28, 2019

The American chipset manufacturer Nvidia is rolling out its EGX platform to bring real-time artificial intelligence (AI) to the edge of the network. Nvidia EGX is an accelerated computing platform, which boasts low-latency AI that enables companies to perceive, understand and act in real time on continuous streaming data between 5G base stations, warehouses, retail stores, factories and beyond. AI computing will occur at the edge of the network, where sensors collect data before it is sent to cloud-connected data centers. This platform is expected to satisfy the increasing demand for AI applications to assist numerous devices streaming continuous raw sensor data and is designed for high-throughput AI at the edge where data is primarily sourced to achieve instantaneous and guaranteed response times while reducing bandwidth to the cloud. According to the company, by 2025, there could be up to 150 billion machine sensors and the Internet of Things (IoT) devices streaming…

Telecom News

Huawei pushes its AI strategy forward with new database and storage products

By Vilija Simkiene May 16, 2019

China’s Huawei Technologies has launched new database and storage products with the aim of redefining its data infrastructure and strengthening the global presence of its cloud business. The world’s first AI-native database GaussDB supports differentiated scenarios such as private and public clouds and data services in the finance, internet, logistics and automotive sectors. Huawei’s FusionStorage 8.0 is claimed to be the industry’s best-performing distributed storage solution for supporting enterprise applications. “Humanity is entering the age of an intelligent world,” said David Wang, Huawei Executive Director of the Board and President of ICT Strategy and Marketing. “Data is the new factor of production, and intelligence the new productivity. Heterogeneous, intelligent, and converged databases will become the key data infrastructure of the financial, government, and telecoms industries.” With this new database management product, the Shenzhen-based company marks its official entry into the database field and places itself in direct competition with…

VoIP-CRM integration – a powerful combination for business optimization

By Vilija Simkiene April 10, 2019

Most progressive and forward-thinking companies employ advanced technologies when trying to find new ways to strengthen commercial relationships and reinforce their business processes to promote growth. In today’s global digital world, telephony has become much more than just communications – it promotes innovation, efficiency, flexibility and integration. While more and more companies are seeking to adopt modern, cost-effective communication technology such as VoIP (Voice over Internet protocol), the task of communicating with customers and taking care of their needs is often accomplished using advanced and high-tech CRM (customer relationship management) solutions. VoIP-CRM integrations allow cloud VoIP providers to connect their customer’s CRM accounts with the implemented business phone systems, and exchange data between the two platforms. Let’s analyze the benefits of CRM and phone system integration, and the smart communication models for business that offer the combination of VoIP and CRM. The concept of VoIP-CRM integration In general, CRM…

Telecom News

GSMA prompts Europe on network security and 5G competition

By Vilija Simkiene February 21, 2019

The global organization representing the interests of mobile network operators, GSMA, has called for European governments to “safeguard network security and competition” in the telecommunications infrastructure industry. The association has issued a warning to Europe to refrain from activities that would obstruct the use of certain equipment necessary for 5G mobile network development. According to the GSMA, “Actions that disrupt the equipment supply for the various segments of the network (access, transport and core) will increase costs to European operators, businesses and citizens; delay 5G deployment by years across Europe and potentially also jeopardise the functioning of existing 4G networks upon which 5G is intended to be built.” Although no specific company names are mentioned in the statement, the GSMA initiative highlights the industry’s significant endeavor to prevent the application of additional sanctions, similar to those announced by the United States and Australian governments on Chinese vendors Huawei…

Predictions for VoIP services and technologies in 2019

By Vilija Simkiene February 20, 2019

VoIP has become an integral part of the day-to-day lives of many people throughout the world, offering a plethora of technological advancements and options, simplifying many communication processes and making interactions more convenient and consumer friendly. VoIP is one of the most talked-about technologies, and its prevalence is anticipated to grow in the upcoming years. Over the last twenty years, VoIP has provided businesses around the world with the convenience of increased mobility, due to constant development and emerging cutting-edge technologies. The usage of VoIP as a service has grown rapidly – between 1998 and 2002, VoIP carried only 1-3% of all voice calls worldwide, but in 2005, VoIP was responsible for more than 200 billion call minutes. With 2019 already underway, let’s have a look at what the future holds for the VoIP communications industry. In particular, we examine the insights and predictions regarding the trends and technologies that will…