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Guides & Tips

VoIP Professional: Master the Art of Time Management

By Gisele Dahis November 30, 2017

VoIP developers and engineers provide all the necessary VoIP solutions to the telecommunication industry. These professionals bring on board the right ideas, experience, and expertise thus delivering answers that satisfy their clients. However, a VoIP professional does not just wake up and start delivering quality work. He or she has to really be proficient with some aspects in order to uphold high performance. As a VoIP professional, you know that the most important and difficult task to maintain a high performance at work is how well you can manage your time. Time is so precious and limited, that any possible loops leading to wastage have to be sealed. Why do we term time as precious? We’ve all heard the expression ‘time is money’. And it is. But that depends on how well you optimise it. Everyone is given 24 hours a day, but some people seem to get more things…

People & Interviews

Mark Spencer: Mastering the Software-Based PBX

By Carlota Vilalva November 29, 2017

Few have contributed as greatly to the open-source world of VoIP and telecommunications as Mark Spencer. Faced with financial obstacles, he did what any good leader would and built his own solution that has since then benefitted businesses around the world. His open-source framework Asterisk has been able to disrupt the status quo of PBX or Private Branch Exchange, systems while giving business owners a way to inexpensively manage their telecommunications. Education and Beginnings Mark Spencer wasn’t a man who came out of nowhere and built this innovative program. He was enrolled at Auburn University as a computer engineer when the entrepreneurial spirit first hit him. While still a student and finishing up his degree, Spencer decided it was time to put his education to the test and found his own business. This culminated in Linux Support Systems, a company started in 1999 with the original aim of supplying Linux support…

People & Interviews

VoIP: Who Invented this Revolutionary Technology?

By Carlota Vilalva November 27, 2017

Telecommunication has changed significantly since Alexander Graham Bell’s created the first practical telephone model in 1876. While there have been changes in design, function, features and much more, few can argue that there are any changes bigger than the move to VoIP (Voice Over Internet Protocol) technology. This new invention has not only produced the emerging VoIP market, but it is also leading to the take over of traditional phone systems. Who is the man behind VoIP? None of this would be possible without Alon Cohen. Born in Israel in 1962, his multiple patents have both created and improved on Internet telecommunications. Let’s look into who Alon Cohen is, how he developed this technology and how it has changed the face of phones and audio communications forever. Beginnings Creating the VoIP industry was not on Alon Cohen’s mind when he first started learning about technology. In fact, it wasn’t even the…

Telecom News

Call Center Challenges: Inbound Calling in Focus

By Gideon Hack November 27, 2017

Call centers are at the front line of customer service and are expected to run at peak efficiency while maintaining a high call volume. There are many challenges in managing and operating a call center, one of them being securing inbound calling services that meet both current and future needs. Voice support serves as the backbone for the call center, and it is short-sighted for a brand to risk their reputation by exposing consumers to a substandard voice product. Management is constantly concerned with basic communication issues. Are callers getting a busy signal? Are calls being dropped? Is the voice quality satisfactory? At the same time, the concurrent call requirements have to be managed, to ensure sufficient capacity without wasting money on excess channels. Furthermore, in recent years, organizations have seen their customer base contact them not only through more media channels but also from diverse locations around the globe.…

Guides & Tips

5 VoIP Features That Will Benefit Your Business

By Alex Pritsert November 4, 2017

The first VoIP (Voice over Internet Protocol) services were launched in 2004, and since then the technology has come a long way with new VoIP features being added each year. VoIP allows users to make and receive free voice and video calls from and to anywhere over the Internet. In recent years VoIP providers have discovered increasingly innovative uses for VoIP technology that are helping all size businesses to be more productive, scalable and cost-efficient simultaneously. Here are the five innovative VoIP features that your business should consider: 1. Interactive voice recognition Whenever you call a company and are greeted by a pre-recorded voice asking you to select the reason for your call, it means company uses an interactive menu based on a VoIP system. Interactive VoIP menus have integrated this voice recognition software to provide a more intuitive means for users to choose options. Very soon, you will be…

Guides & Tips

Advantages of VoIP for the Back-Office Workers

By Carlota Vilalva November 4, 2017

Since VoIP (Voice over Internet Protocol) technology has been commercially available, most of the marketing and promotion surrounding its features have been aimed at front-office staff and managers. However, back-office workers also greatly benefit from the VoIP business system, and although it’s not often stressed, it is also a solid selling point for VoIP. Back-office workers are the network engineers who design, install, support and maintain information-technology environments inside a business. So what exactly are the benefits for them and how do these advantages contribute to their efficiency and that of the business? Design Advantages When moving into a new facility the first thing technology engineers consider is the cable plant design. VoIP technology offers many options when designing and budgeting the process, such as letting you run one line to the phone. With a computer jack plugged in the VoIP phone, the connection to the computer is established, effectively reducing…

Top 10 VoIP Specialists to Follow on Social Media

By Gisele Dahis October 30, 2017

If you are working or interested in the VoIP technology industry and looking for some insights, tips, and trends on the market- then these are the 10 VoIP specialists in that you should be paying attention to on social networks. The slideshow below gives you a short biographical summary of each expert. For more information and links to their social media profiles, please scroll down. [cycloneslider id=”top-ten”] Jeff Keni Pulver – VoIP Market Specialist and Entrepreneur The North American Internet entrepreneur, Jeff Keni Pulver, is the co-founder of some of the best-known companies in the VoIP market, such as Free World Dialup, MoNage, Vonage, and the Zula application. As a well-known expert and pioneer in the VoIP market, Pulver is now hosting several events focused on the future of communication, including the use of bots. In addition, he has been investing in numerous startups related to the sector. LinkedIn: /in/jpulver…

Telecom News

Saudi Arabia Lifts Ban on VoIP Calls and Videos

By Carlota Vilalva October 30, 2017

The Saudis were over the moon with joy after their Minister of Communications and Information Technology, Abdullah Al-Sawah, announced on September 20, that the ban on all voice and video call services, which prevented Saudis and expatriate residents from communicating with the outside world, will be lifted. The decision is part of the new national strategy, known as Vision 2030, to expand the country’s economy and attract more business to the country in sectors such as tourism, entertainment, and telecommunications. The minister tweeted that the unblocking of VoIP calls will be made within a week with the help and support of telecom partners and in line with their #customer_first policy. “And we still strive for more,” he added. Al Sawah confirmed that the Government and telecommunications companies are working closely together to unblock all applications supported by VoIP and soon voice and video calls over the Internet will be available…

Telecom News

Robocall Solution and the Impact on Small VoIP Providers

By Alex Pritsert October 30, 2017

Since 2014 the Federal Communications Commission (FCC) has been demanding that the telecommunications industry in the US come up with a solution to the growing and disturbing problem of fraudulent robocalls and telephone spoofing. As a result, the proposed Shaken & Stir authentication solution was developed jointly by the SIP Forum, the Alliance for Telecommunications Industry Solutions (ATIS) and the Internet Engineering Task Force (IETF). However, the American Cable Association (ACA) warns that the solution must be cost-effective for smaller VoIP providers. The association, which represents small and mid-sized telecom companies, suggests that the FCC obtain more information from the industry and that small VoIP providers be involved in the evaluation of its cost-effectiveness before it is approved. It stated that if the robocall solution is adopted, members might need extra time to implement it. ACA’s reaction is a result of FCC’s new chairman, Ajit Pai’s determination in carrying out strong measures…