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Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, today announced that its new Customer Connections hub, an online resource centre designed to support customer experience (CX) professionals and marketers, will now be available in Europe across all digital channels. The hub is designed to support European marketers at more than 150,000 businesses worldwide that partner with Sinch, helping them build lasting customer relationships by delivering exceptional experiences across every customer channel.

Infrastructure

STT GDC Partners with Phaidra for AI-Enhanced Data Center Cooling

By Kamile Bigenyte August 28, 2024

ST Telemedia Global Data Centres partners with Phaidra to enhance data center cooling in Singapore using AI-driven autonomous systems. This collaboration marks Phaidra’s first AI deployment in Asia, targeting a 10% initial energy saving, potentially rising to 30%. This initiative aligns with STT GDC’s carbon neutrality goal by 2030.

Broadband

CityFibre-Sky Partnership Stirs UK Broadband Market Dynamics

By Kamile Bigenyte August 28, 2024

The recent partnership between CityFibre and Sky has significant implications for the UK’s broadband market, potentially challenging BT’s dominance. This deal extends Sky’s services, enhancing competition and driving innovation. Industry experts suggest that while BT faces pressure, the partnership signals confidence in the emerging alternative networks.

Telco Buzz

AT&T Fined $950K for 911 Call Failures by FCC

By Kamile Bigenyte August 28, 2024

AT&T has been fined $950,000 by the FCC for failing to deliver over 400 emergency 911 calls during a one-hour outage in August 2023. The incident, affecting multiple states, led to a compliance plan to improve reliability. The FCC continues to scrutinize similar failures, highlighting the importance of maintaining robust emergency call systems.

5G

Nokia Partners with Claro Argentina for Nationwide 5G Rollout

By Kamile Bigenyte August 28, 2024

Nokia has secured a crucial agreement with Claro Argentina to deploy 5G infrastructure nationwide, positioning Nokia as the sole supplier. This collaboration aims to revolutionize connectivity, focusing on Argentina’s largest cities. By leveraging Nokia’s cutting-edge 5G AirScale technology, encompassing base stations and massive MIMO radios, this initiative promises unparalleled performance and reliability.

IT

Red Hat Supercharges CSP Networks with OpenStack on OpenShift

By Kamile Bigenyte August 27, 2024

Red Hat’s latest OpenStack Platform update, known as Red Hat OpenStack Services on OpenShift, targets communications service providers (CSPs) to unify traditional and cloud-native networks. Paired with OpenShift’s Kubernetes-based platform, this release offers scalability and flexibility across hybrid cloud environments. Enhanced with Ansible integration and improved observability, it supports cutting-edge AI workloads.

Infrastructure

StarHub Unveils Ultra-Low Latency Data Centre Connect Service

By Kamile Bigenyte August 27, 2024

StarHub has launched its Low Latency Data Centre Connect service, offering ultra-low latency connectivity for enterprises. The service enhances cloud access, supports advanced network slicing, and provides quantum secure communications, with latency under 1ms to cable landing stations. Key partnerships with Ciena, Digital Realty, and Terrabit Networks ensure robust, secure, and scalable connectivity solutions.

Telco Buzz

Vodafone and 1&1 Launch Nationwide Roaming Partnership in Germany

By Kamile Bigenyte August 27, 2024

German carriers Vodafone and 1&1 have launched a national roaming partnership, enhancing mobile communications across Germany. New 1&1 customers can seamlessly access Vodafone’s network in areas not yet covered by 1&1. Existing 1&1 customers will also benefit, accessing both 1&1’s 5G network and Vodafone’s national roaming.

Telco Buzz

TM Loses 5G Stake as Malaysia Preps Dual Network

By Kamile Bigenyte August 27, 2024

Telekom Malaysia (TM) faces a setback as Digital Nasional Berhad (DNB) terminates their share subscription agreement. Despite this, TM remains committed to supporting Malaysia’s 5G ecosystem. As local telcos vie for the second 5G network, the government’s decision will shape the nation’s 5G landscape, enhancing digital connectivity for all.

VoIP Fundamentals

Understanding VoIP Regulatory Compliance – An Overview for Businesses

By Gideon Hack August 26, 2024

Businesses using VoIP must navigate complex regulations to ensure compliance. Key areas include licensing, security, data protection, emergency services, and international laws, making regulatory adherence crucial for safe and effective VoIP usage.