Amid global economic transformation, network technologies hold vital importance as businesses prioritize cost-saving cloud computing and greener power consumption. Focusing on enhancing customer experiences impacts the development of the metaverse, enabling smart cities and new monetization opportunities. Connectivity, as a critical component, drives sustainable growth across industries.
Genesys launches AI-powered solution, Genesys Cloud EX, focusing on employee engagement and performance within contact centers and beyond. This standalone system addresses workforce forecasting, scheduling, and employee development in today’s remote and hybrid work environments.
Discover how enhanced indoor coverage for communication networks is shaping the future of 5G, with innovative use cases such as online gaming, AR, and telemedicine. Learn about Huawei’s industry-leading solutions, including the LampSite technology, designed to improve spectrum utilization, energy efficiency, and IoT readiness.
EQT’s acquisition of a 60% stake in a new company formed to own and operate Wind Tre’s fixed and mobile network assets promises innovation and growth for the Italian telecoms sector. While the deal is still awaiting regulatory approval, it highlights a broader trend in infrastructure monetization and strategic partnerships, paving the way for sustainable market competition.
Japanese mobile operators KDDI and Rakuten Mobile forge a new roaming agreement to boost network coverage, enhance connectivity, and reduce financial burden while streamlining 4G infrastructure utilization and 5G network rollout.
Cisco unveils bi-directional integration between AppDynamics and ThousandEyes, enhancing full-stack observability and customer digital experience monitoring. This unified solution offers real-time application dependency mapping and faster problem resolution, fostering collaboration across various IT teams and driving improved business outcomes.
Global mobile roaming data revenue is predicted to reach $10 billion in 2024, driven by 5G demand among travelers. Telecom operators face challenges in balancing costs with customer protection, as eSIM adoption and travel mobility services expand, intensifying competition.
Nextiva introduces NexConnect, an innovative marketing enablement platform for its partner community, offering numerous automation activities and customizable content. This game-changing solution aims to streamline partners’ go-to-market strategies, elevating their success in the competitive VoIP landscape.
Cresta unveils new AI-driven solutions at Enterprise Connect, transforming contact centers into revenue generators and enhancing customer retention. CEO Ping Wu explores the untapped potential in service conversations, ensuring seamless experiences for organizations.
Telefónica’s Q1 report boasts solid revenue growth and reaffirms 2023 financial guidance, driven by strong performances in Germany and Brazil. Net debt reduction and robust customer base growth signal financial strength, despite lukewarm market reception.
