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CPaaS

DIDWW integrates phone.systems™ cloud PBX with ActiveCampaign CRM

By Gintare Jakonia March 18, 2026

Dublin, March 17, 2026 – DIDWW, a global telecom provider of premium-quality SIP trunking and two-way SMS services, has announced a new integration between its cutting-edge cloud PBX, phone.systems™, and ActiveCampaign CRM. Designed to help businesses streamline customer communications, this integration synchronizes contact data, automatically logs calls, and delivers deeper visibility into customer interactions – all within a single connected workflow. With this integration, phone.systems™ users can connect their ActiveCampaign accounts to automatically match inbound and outbound calls with CRM contacts. Calls are logged directly within ActiveCampaign, enabling sales and support teams to maintain accurate, up-to-date communication histories without the need for manual data entry. In addition to call logging, automatic contact synchronization between the two platforms ensures that customer information remains consistent across systems at all times. Further enhancing the integration, AI-powered call insights within phone.systems™ provide teams with greater visibility into conversation outcomes, helping organizations optimize customer engagement and…

AI

Equinix Innovates with AI-Infrastructure Solutions & Telco Partnerships

By Gintare Jakonia March 17, 2026

As the demand for efficient AI infrastructure expands, Equinix emerges as a frontrunner with its neutral interconnection hubs, revolutionizing enterprise cloud connectivity. By streamlining last-mile access and offering a comprehensive AI framework, Equinix facilitates seamless integration across diverse cloud platforms. Position your VOIP solutions for future-ready network advancements, leveraging Equinix’s strategic expertise.

AI

AI Revolutionizes Telecom Service Assurance with Automation Boost

By Gintare Jakonia March 17, 2026

The shift towards AI-driven network service assurance is revolutionizing VoIP networks, enabling operators to navigate the increasing complexity with enhanced efficiency. By automating root cause analysis, anomaly detection, and customer analytics, AI ensures quicker resolution and less downtime in VoIP services. This technological evolution promises improved reliability and customer satisfaction.

AI

Indosat & Safaricom Unite – AI-Driven Telecom Future Awaits

By Gintare Jakonia March 17, 2026

Indosat and Safaricom’s innovative partnership merges AI with mobile financial services to revolutionize customer engagement. By integrating predictive maintenance and personalized product strategies, they’re set to enhance VoIP interactions and optimize digital payments. Stay updated on this exciting collaboration for cutting-edge VoIP advancements and secure transaction solutions in telecommunication.

AI

Huawei – Transforming Mobile Networks for AI Agent Surge

By Gintare Jakonia March 16, 2026

Huawei foresees a transformative era in mobile networks with AI agent applications driving massive uplink traffic. As AI agent connections soar to 100 billion, mobile networks face unprecedented demands. Huawei’s initiatives like AI MOS and A2A-T protocols aim to optimize AI service quality and communications efficiency, reshaping telecommunications for an AI-driven future.

AI

Salesforce’s Agentforce Transforms CRM with AI and Native Voice

By Gintare Jakonia March 16, 2026

Discover how Salesforce is revolutionizing the VoIP landscape with its new Agentforce Contact Center. At Enterprise Connect 2026, this CRM-native platform was unveiled, integrating AI, voice, and digital channels. With native voice capabilities, Salesforce simplifies customer service operations, effectively merging CRM data and service workflows into a unified solution.

UCaaS

Mitel Unveils Edge, WX – Revolutionizing Hybrid Communications

By Gintare Jakonia March 16, 2026

Discover how Mitel is revolutionizing the hybrid communications landscape with Mitel Edge and Mitel WX at Enterprise Connect 2026. This groundbreaking architecture focuses on retaining crucial communication functions at the edge, rather than fully transitioning to the cloud. Mitel’s innovations enhance latency and operational efficiency, catering to the dynamic needs of modern enterprises.

Market Trends

AI, Sustainability, and Edge Computing Transform Telecoms by 2026

By Gintare Jakonia March 16, 2026

The telecommunications landscape is rapidly evolving, positioning 2026 as a key year for transformation. Advances in AI, edge computing, and sustainability shape the industry’s future. The rise of agentic AI redefines telecom operations, while real-world applications like Telefónica’s Aura exemplify AI’s impact. Focus on sustainability and energy savings drives operational efficiency, with leading companies demonstrating success through AI and machine learning. The telecom vision for 2026 includes cutting-edge innovations and partnerships, enhancing user experiences and unlocking new service potentials.

AI

AI-Driven Networks – Essential for Telecom Evolution and Security

By Gintare Jakonia March 16, 2026

In today’s digital landscape, secure AI-native networks are crucial for businesses to withstand cyberattacks and operational outages. As legacy systems expose vulnerabilities, investments in modern infrastructure are essential. Autonomous networks that optimize data flow and safeguard against threats with minimal human intervention are the way forward. Kyndryl highlights the importance of restructuring towards unified command hubs for effective real-time monitoring and incident response in a world where AI, cybersecurity, and impending quantum threats intersect. Staying technologically responsive is vital to maintaining competitive edge and operational resilience.

AI

Open Telco AI – Transforming Telecom Industry with Collaboration

By Gintare Jakonia March 12, 2026

Unveiling of the Open Telco AI initiative at the Mobile World Congress 2026 marks a pivotal step in telecom industry evolution. By addressing the inadequacies of traditional AI through open collaboration, GSMA aims to revolutionize telco-grade AI. This initiative brings together industry giants, ensuring enhanced precision and reliability for network operations.