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Telecom News

Unified Office announces Alexa-based AI notifications for business

By Aiste Kryzanovske March 30, 2023

Unified Office, a managed service company that provides cloud-based business communications services, has announced the availability of its new Alexa-powered AI-based Performance Notifications Suite. The suite incorporates Alexa-powered communications into Unified Office’s AI-based notifications platform, allowing clients to receive mission-critical notifications through Alexa-enabled products. The AI-based alerts platform from Unified Office is designed to provide organizations with enhanced visibility and convenience, allowing them to respond faster to events that may harm their business. The platform employs the latest advances in linear regression methods, predictive analytics and AI. The new Alexa-powered AI-based Performance Notifications Suite allows hotels to alert personnel with information such as how many guests are checking in or out, ordering room service, leaving early, and more. Restaurant owners may be provided with trend information and be informed of after-hours events. The suite works in conjunction with Unified Office’s Complete Connect Now business communications platform and…

Telecom News

Nokia unveils enhanced AVA Energy efficiency software for CSPs

By Aiste Kryzanovske March 28, 2023

Nokia has released an update to its AVA Energy efficiency software, which now features improved algorithms and power-saving strategies, allowing communication service providers (CSPs) to achieve significant reductions in electricity use in their networks. The enhanced Nokia AVA Energy efficiency tool’s improved machine learning algorithms will allow CSPs to reduce power usage in their data centers, as well as network base stations, batteries and air conditioning units in telecom networks. Based on customer testing, Nokia AVA Energy efficiency software can reduce power use by up to 30%, which is an increase of around 10% from the original program. The upgraded solution enables operators to automatically shut down idle and underutilized equipment using algorithms. It also offers the possibility to entirely disconnect gear through remote power control modules. Businesses use Nokia’s AVA Energy efficiency software to reduce overall energy costs while addressing environmental sustainability issues in their operations.…

Telecom News

Organizations’ cybersecurity readiness is troubling, says Cisco

By Aiste Kryzanovske March 23, 2023

According to Cisco’s first-ever Cybersecurity Readiness Index, just 15% of global organizations are rated to have the ‘Mature’ level of preparation required to be resistant to current cybersecurity hazards. The index illustrates where organizations are succeeding in cybersecurity preparedness and where deficiencies may worsen if global business and security leaders do not act. The analysis assesses a company’s ability to sustain cybersecurity resilience in the face of new threats, and includes 19 distinct solutions across five basic pillars: identity, devices, networks, application workloads and data. In a poll of 6,700 private sector cybersecurity leaders from 27 markets, participants were questioned as to which of these technologies they had installed and the current stage of deployment. Businesses were then divided into four readiness stages: beginner, formative, progressive and mature. More than half (55%) of companies polled worldwide are in the Beginner (8%) or Formative (47%) stages of cybersecurity readiness,…

Telecom News

DIDWW SIP Trunking Solution Now Available on Genesys AppFoundry

By Aiste Kryzanovske March 15, 2023

The international telecom operator combines forces with Genesys Cloud CX™ to provide customers with a powerful communications solution that will accelerate their international growth. DIDWW, a global provider of premium quality VoIP communication and SIP trunking services for businesses and telco carriers, has announced that its SIP Trunking solution is now available on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Through the new AppFoundry™ listing, Genesys users can conveniently select a reliable and certified telecom provider that offers solutions tailored to their unique business communications needs, while benefiting from a streamlined experience. SIP trunking is now available with Genesys Cloud CX™, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences. As a modern, API-first experience orchestration platform, Genesys Cloud CX enables organizations to coordinate every interaction and…

Telecom News

Cloudflare names AT&T the most commonly impersonated brand

By Aiste Kryzanovske March 14, 2023

AT&T has been named the most commonly impersonated brand in phishing attacks, according to a global report published by Cloudflare. The report identifies the top 50 brands most commonly impersonated by phishing URLs, based on data gathered by Cloudflare’s machine learning and data analysis tools. The telecommunications powerhouse came in first, followed by PayPal and Microsoft. Cloudflare, which aims to build a better internet by delivering security, performance, and reliability services, discovered that the most frequently impersonated businesses were banking, technology, and telecommunications. Phishing is the fastest-growing online crime, endangering both consumers and companies. By impersonating trusted sites, attackers attempt to obtain sensitive information such as usernames, passwords, credit card numbers, bank and cryptocurrency account details, or other sensitive data. They use an email, text message, or mistyped website link that appears to be from a well-known brand to dupe their victims. Cloudflare, which protects roughly 20%…

Telecom News

DIDWW launches Alphanumeric A2P SMS in 21 European markets

By Aiste Kryzanovske March 9, 2023

With unparalleled speed, convenience and security, A2P SMS service empowers organizations to reach customers using personalized, targeted messages that drive results and foster brand loyalty. DIDWW, a global provider of premium quality VoIP communications and SIP trunking services to operators and businesses all over the world, has further expanded the coverage of its A2P SMS service with alphanumeric sender IDs by adding 21 European countries. These new additions will enable DIDWW to offer its customers further opportunities to send SMS messages with a guaranteed sender ID that matches their brand name, increasing brand recognition and customer engagement. The service is now available in the following countries: Austria, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. The DIDWW architecture can handle large volumes of messages, provide real-time monitoring and ensure high delivery rates.…

Telecom News

GSMA launches a universal network API framework for developers

By Aiste Kryzanovske March 2, 2023

The GSMA, a global association of mobile network operators, has unveiled a new project dubbed the GSMA Open Gateway with the goal of offering developers universal access to operator networks. This objective will be accomplished through the creation of a framework of universal network Application Programmable Interfaces (APIs) that will unite the industry behind open APIs. The change signifies a fundamental shift in how the telecoms sector creates and provides services in a world where there is an API economy. At the MWC Barcelona 2023, 21 mobile network carriers will already be demonstrating the potential of the initiative. These demonstrations include an immersive concert experience, a live ‘jam session’, and an immersive gaming and high definition video showcase. The Linux Foundation, along with the GSMA, defines, develops and publishes the GSMA Open Gateway APIs in CAMARA, an open-source project allowing developers to access expanded network capabilities. By using…

Telecom News

Nokia unveils new logo and brand identity after 60 years

By Aiste Kryzanovske March 1, 2023

For the first time in over 60 years, Nokia, the Finnish manufacturer of telecom equipment, has unveiled its redesigned logo and brand identity. This shift underlines Nokia’s focus on fast expansion and its move away from the smartphone market towards corporate technologies. The new logo is made up of five distinct forms that create the word NOKIA, with the customary blue color of the previous logo being replaced with a variety of colors depending on the application. Nokia’s CEO, Pekka Lundmark, stated that the company’s focus had switched from selling equipment to telecom operators, to selling equipment to enterprises. The company intends to expand its service provider business, although its primary focus is currently on selling equipment to non-telecom businesses. Lundmark also stated that he plans to reassess the growth paths of Nokia’s various businesses, including divestment strategies if required. Nokia intends to expand into factory automation and…

Telecom News

Sinch Contact Pro solution gains SAP approval

By Aiste Kryzanovske February 23, 2023

Sinch, a cloud communications provider, has announced that its Sinch Contact Pro solution which enables omnichannel customer care at scale, is now available as an SAP Endorsed App on the SAP® Store. SAP Endorsed Apps are products from SAP’s community of partners that support clients in becoming smarter and better-run businesses. A select group of 30 SAP partners are endorsed by SAP, with Sinch Contact Pro being the sole approved contact center solution. SAP® S/4HANA®, SAP CRM and SAP Service Cloud are all compatible with the Sinch Contact Pro solution. SAP-endorsed applications are designed to provide value and achieve the desired results rapidly and efficiently. With extra security, in-depth testing and evaluations against benchmark results, these solutions have been rigorously examined and certified by SAP. The fact that this Sinch solution successfully passed all testing demonstrates the value that Sinch Contact Pro offers SAP clients as a cutting-edge…

Telecom News

European telcos to develop a privacy-focused digital advertising platform

By Aiste Kryzanovske February 14, 2023

The European Commission has approved a joint venture founded by several of Europe’s leading telecommunications providers, including Deutsche Telekom, Orange, Telefónica and Vodafone. The goal of this partnership is to create a revolutionary type of digital advertising platform that will offer a technology solution for digital advertising, while putting privacy first. The holding company, which will be headquartered in Belgium and managed independently, will include a 25% ownership position from each of the major telecom companies. The platform was created with the General Data Protection Regulation (GDPR) of the European Union in mind, and it has already undergone successful testing in Germany. The platform will be made accessible to any operator in Europe. To activate messages from marketers via publishers, consumers must explicitly opt-in to the new platform. The only item communicated is a “pseudo-anonymous digital token” that cannot be reverse-engineered. With improved transparency, protection and supervision over…