CallTower, a leading provider of cloud-based unified communications and collaboration solutions, has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App. This release marks a significant advancement in the contact center agent experience by offering complete management capabilities within the Microsoft Teams platform.
Solgari’s Contact Center introduces an innovative solution that revolutionizes the way organizations communicate, collaborate, and serve customers using CallTower’s Microsoft Teams voice platforms.
Global cloud communications platform Infobip has unveiled its groundbreaking product, Experiences, a generative AI-powered journey builder that empowers businesses to engage customers, foster loyalty, and accelerate growth. This innovative no-code platform offers organizations a comprehensive library of AI-powered journey templates tailored to their unique business needs, spanning from onboarding and engagement to retention and loyalty.
Strengthening its lead in the telecommunications sphere, the UK Space Agency has recently allocated £20 million to further drone-based technologies and aerial connectivity initiatives. This exciting endorsement could dramatically shape the future of many sectors, from emergency services to healthcare, illuminating the transformative potential of drone-borne support systems. How will this funding amplify the UK’s fast-growing satellite communications industry and revolutionise our everyday lives? Dig deeper to find out!
Allegations were made last week against Vivacom, a Bulgarian telecommunications company owned by United Group, by A1 Group and PPF Group. The Bulgarian Commission on Protection of Competition (CPC) had granted Vivacom permission to acquire Networks-Bulgaria and several other smaller Bulgarian telecoms, sparking concerns within the industry.
Instagram’s new Threads app has garnered over 30 million sign-ups within 24 hours of its launch, along with a staggering 95 million posts and 190 million likes. While some features are missing, such as DMs and integration with ActivityPub, the impressive numbers indicate a promising start for Meta’s Twitter competitor.
Italy’s telecommunications tycoon, Retelit, ushers in a new era of growth under the leadership of newcomer CEO, Jorge Álvarez. With the recent Retelit-Irideos merger, Álvarez is set to navigate the future of this B2B market leader, backed by a solid 20-year career in the global telecom industry.
Go Connect Mari is a desktop solution that enables seamless telephony integration with over 250 contact-oriented business systems and CRM applications, spanning various industries. By integrating these systems, Go Connect Mari offers significant productivity and efficiency gains for end-users.
Cisco’s Webex, a leading unified communications and collaboration platform, has become the first of its kind to achieve adherence to the EU Cloud Code of Conduct (EU Cloud CoC) Level 3. This significant milestone was reached after undergoing an independent third-party assessment and audit, which verified the platform’s compliance with all code controls.
The City of Bellevue, renowned for its digital innovation, has partnered with T-Mobile to launch a collaborative project utilizing Cellular Vehicle-to-Everything (C-V2X) technology and T-Mobile’s 5G network. The initiative aims to facilitate near real-time communication between vehicles, traffic infrastructure, pedestrians, and cyclists, in support of Bellevue’s Vision Zero program, which seeks to eliminate road-related fatalities and serious injuries by 2030.
stra, the Australian telecommunications company, has announced a new partnership with SpaceX’s Starlink, a Low Earth Orbit (LEO) satellite constellation. The collaboration aims to provide home phone and broadband services to customers in remote areas. Telstra’s satellite connectivity services will offer expanded options for businesses and consumers who previously had limited access to broadband, potentially bringing them online for the first time.