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CallTower has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App.
CCaaS

CallTower Introduces Solgari Contact Center for Microsoft Teams

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CallTower, a leading provider of cloud-based unified communications and collaboration solutions, has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App. This release marks a significant advancement in the contact center agent experience by offering complete management capabilities within the Microsoft Teams platform.
Solgari’s Contact Center introduces an innovative solution that revolutionizes the way organizations communicate, collaborate, and serve customers using CallTower’s Microsoft Teams voice platforms.

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Infobip has unveiled its new product, Experiences, a generative AI-powered journey builder that empowers businesses to engage customers.
AI

Infobip Launches AI-Powered “Experiences” to Transform Customer Engagement

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Global cloud communications platform Infobip has unveiled its groundbreaking product, Experiences, a generative AI-powered journey builder that empowers businesses to engage customers, foster loyalty, and accelerate growth. This innovative no-code platform offers organizations a comprehensive library of AI-powered journey templates tailored to their unique business needs, spanning from onboarding and engagement to retention and loyalty.

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The latest study by the analyst firm Omdia showed that individuals prefer human interaction when dealing with their CSP.
Telecom News

Balancing Automation and Human Touch in Telecommunications

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The shift towards automation in communication service providers (CSPs) is somewhat paradoxical: while advancing in efficiency, it risks diminishing vital human interaction. A recent study by Omdia underlines this predicament, indicating that despite chatbots’ growing usage, consumers predominantly favor human contact, especially when seeking resolutions. Meanwhile, emails emerge as the main channel for consumer engagement, a revelation challenging cost-cutting efforts that bypass burgeoning automation.

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A new opportunity has been announced for firms involved in telecommunications technology and aerial connectivity drone projects.
Telecom News

Exploring the Future of Aerial Connectivity with UK’s £20 Million Funding

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Strengthening its lead in the telecommunications sphere, the UK Space Agency has recently allocated £20 million to further drone-based technologies and aerial connectivity initiatives. This exciting endorsement could dramatically shape the future of many sectors, from emergency services to healthcare, illuminating the transformative potential of drone-borne support systems. How will this funding amplify the UK’s fast-growing satellite communications industry and revolutionise our everyday lives? Dig deeper to find out!

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Another framework to safeguard EU privacy data stored in the US has been created by the EU and US. Nonetheless, this long-standing issue remains contentious.
Security

The EU-US Data Privacy Tug-of-War: Certainty or Illusion?

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A fresh structure designed to secure EU data housed in the US has been implemented, but disputes persist surrounding the safety of EU data during transatlantic transfers. While the EU sees the potential of unwarranted surveillance by US security forces, the US finds it challenging to alleviate these suspicions. Despite concerns raised by privacy activists, notable tech powerhouses like Facebook are in favor of this framework, thinking it’ll protect essential goods and services. This leaves a potent question around the future of data protection lingering in the air.

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UK fiber future is considered to be in flux — the relentless race to make gigabit-capable broadband accessible across the nation heats up.
Telecom News

UK’s Fiber Future: Opportunities and Challenges Ahead

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As the UK’s fibre landscape intensifies with rising competition, leading players are racing to expand gigabit-capable broadband nationwide. Noteworthy, alternative network providers, referred to as “AltNets”, are displaying proactive strategies to swiftly deploy networks. On the other hand, traditional companies are recognising opportunities in fibre rollout, as seen in Openreach’s pricing approach of their wholesale lines.

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Netomnia unveils an expansion of high-speed internet connectivity, with more than 500,000 premises now having access to high-speed broadband.
Broadband

Netomnia’s Broadband Expansion: Strategic Leaps and Challenges Ahead

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Dive into the world of high-speed internet connectivity with over 500,000 premises now experiencing 10Gbps speeds using XGS PON fibre infrastructure and welcome news of future expansion plans. A remarkable achievement for Netomnia, this latest success marks just the beginning of their journey towards connecting one million homes by 2024. Central to these ambitions is the goal to cater to underserved rural and less-resourced sectors, revolutionising connection experiences across the UK.

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