CallTower, a leading provider of cloud-based unified communications and collaboration solutions, has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App. This release marks a significant advancement in the contact center agent experience by offering complete management capabilities within the Microsoft Teams platform.
Solgari’s Contact Center introduces an innovative solution that revolutionizes the way organizations communicate, collaborate, and serve customers using CallTower’s Microsoft Teams voice platforms. This powerful combination of features and benefits streamlines operations, enables teams to work more efficiently, and delivers exceptional customer service experiences.
With Solgari’s Microsoft-certified Contact Center, users can seamlessly integrate Operator Connect and Direct Routing within Microsoft Teams. This integration provides a unified solution for Microsoft Teams users, offering a range of robust features including call recording, interactive voice response (IVR), advanced routing, and omni-channel capabilities encompassing chat, email, and SMS. Real-time analytics and reporting tools are also included, empowering organizations to optimize their customer interactions directly within the MS Teams application window.
“We are excited to provide our customers with a fully integrated contact center solution for Microsoft Teams voice, along with advanced contact center capabilities, all within a single interface,” stated William Rubio, Chief Revenue Officer of CallTower. “By integrating Solgari with Teams, we simplify the complexity for contact center agents who typically manage multiple windows. This unified experience will offer agents easier management of UCaaS and CCaaS within the MS Teams app.”
Ernest LaBara, Chief Growth Officer of Solgari, expressed enthusiasm about the launch of Solgari for Teams, an all-channel contact center solution designed specifically for Microsoft Teams. LaBara stated, “This integration revolutionizes business communication by ensuring seamless and efficient interactions through voice, video, chat, and social media, all within one unified platform. In today’s digital landscape, effective communication across all channels is not a luxury but an absolute necessity. Solgari for Teams is set to be a game-changer, establishing a new standard for comprehensive communication solutions in the era of digital transformation.”
The introduction of Solgari Contact Center within Microsoft Teams signifies a significant step forward in enhancing communication, collaboration, and customer service capabilities for organizations utilizing CallTower’s Microsoft Teams voice platforms. With this cutting-edge solution, businesses can drive operational efficiency, improve customer experiences, and establish a new paradigm in comprehensive communication solutions.