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Broadvoice’s b-hive platform earns the 2023 Unified Communications Product of the Year, offering small and mid-market businesses advanced UC technology and enterprise-level features. This innovative solution includes cloud PBX, unified communications, and integrations for popular platforms to enhance collaboration and commerce globally.

In order to streamline the deployment of cloud telephony services across UCaaS and CCaaS platforms, Callroute, a supplier of cloud voice solutions, has teamed up with Coolwave Communications, a global provider of voice and messaging solutions. Through this collaboration, partners and clients will gain access to secure and excellent voice quality with regionalized points of presence when using Coolwave’s cloud-based, self-service and white-label Cool Operator platform, which streamlines international telephony. Also, end users may use Callroute’s Bring Your Own Carrier (BYOC) feature to quickly connect Coolwave’s worldwide SIP network to UCaaS services like Microsoft Teams. This new agreement also benefits Callroute’s existing partners, opening up previously restricted  markets and prospects. Partners will be able to capitalize on this collaboration by providing a quick and easy go-to-market solution, allowing these industry participants to attract new business. Voxnube, a global provider of distributor voice services and solutions to Callroute…

Pragma has announced enhancements to its iPECS Cloud 5.0 UCaaS platform, which will broaden the product offering for channel partners. The iPECS Cloud platform upgrade adds a number of new capabilities to iPECS ONE and iPECS, Analytics and iPECS Cloud.   iPECS Cloud 5.0 includes enhancements to the iPECS ONE collaboration service as well as connectivity with Microsoft Productivity tools. Device integration for Android and iOS mobile users, as well as call recording and compliance tools have been added to iPECS ONE to improve the user experience and provide administrators and compliance teams with added confidence in controlling their voice interactions.   Pragma claims that the most recent version satisfies their shared commitment to enhancing customer experience with Ericsson-LG. Pragma continues to provide UCaaS tools and features through its alliance with Ericsson-LG, assisting their fast-growing reseller channel in dominating the industry.   IPECS Analytics is the offering’s focal point for…

The cloud communications platform from Alianza has been chosen by Schurz Communications, a provider of cloud services and broadband media, to offer its Antietam Broadband and Orbitel customers brand-new, cutting-edge, high-margin unified communication (UC) services and increase its addressable market.   Schurz will be able to unlock and produce additional income from its current broadband services client base with the help of Alianza’s Business Cloud Communications (BCC) and Business Text Messaging (BTM) solutions, all while streamlining its back-end processes.   Schurz sought a simple-to-deploy and maintain solution that would allow the company to rapidly extend and modify its service offerings in response to its customers’ rising demand for voice-first UC services, and their need to get such services from a reliable broadband provider.   Customers of Schurz will be able to communicate, meet, and share across all of their devices thanks to Alianzas powerful, adaptable, all-in-one Business Cloud Communications solution.…

 DIDWW, a leading provider of premium quality two-way SIP trunking services, has recently added new features to its cloud-based communications platform to further assist Unified Communications as a Service (UCaaS) providers in meeting the ever-evolving demands of enterprises and SMBs globally.  UCaaS systems can leverage the robust and geo-redundant VoIP network at DIDWW that allows for the simple and efficient management of large volumes of internal and external communications traffic. The company‘s feature-rich two-way SIP trunking solution supports virtually unlimited call capacity, flexible SIP trunk settings, and direct interconnections. Designed to help expand business communications around the world for companies of all sizes, DIDWW SIP trunking will ensure a fully-compliant and reliable service, as well as excellent call quality. As a global telecom provider, DIDWW offers extensive coverage of local, national, mobile and toll-free virtual phone numbers in 80 countries. When combined with local two-way SIP trunks, local…

Gamma Communications, a rapidly growing provider of communications services to the UK business market, has announced  its acquisition of Telsis Communication Services, a UK-based developer of unified communications-as-a-Service (UCaaS) products for small to medium-size enterprises (SMEs). Gamma anticipates that this acquisition will bring the right combination of specialist development skills and engineering expertise, thus helping the company to achieve its strategic goal of becoming a leading UCaaS campaigner. Andrew Taylor, Chief Executive of Gamma, said, “We’re really pleased to announce the acquisition of Telsis. The development skills they have are core to Gamma’s UCaaS strategy and we plan to enhance our existing engineering teams to provide more resource to accelerate our existing roadmap. We look forward to working alongside the Telsis team as we continue to grow Gamma and capitalise on the opportunities ahead.” The transaction, the value of which is estimated between GBP 2 to 3 billion, follows…

Avaya, an American tech company specializing in unified business communications, and RingCentral, a provider of cloud-based communications for small businesses and enterprise companies, have announced a strategic partnership for a new cloud offering worth at least USD 500 million. RingCentral’s multi-million contribution includes a one-time USD 125 million preferred equity investment and a USD 375 million advance to Avaya for selling the RingCentral unified communications as-a-service (UCaaS) solution in selected countries. According to the terms of the agreement, Avaya will introduce a new global UCaaS solution called Avaya Cloud Office by RingCentral (Avaya Cloud Office) in the first quarter of 2020. Avaya Cloud Office will build up the company’s existing portfolio to offer a full suite of UC, CC, UCaaS and CCaaS solutions to a global customer base, which currently includes more than 120000 customers, over 100 million UC lines and 5 million CC users in over 180 countries. This solution…

BT, Ericsson, and Qualcomm demonstrated successful 5G network slicing trials for diverse applications, proving its potential to improve service quality in the 5G SA era. Disney invests $1.5 billion in Epic Games to blend its iconic franchises with Fortnite. D&H Distributing launches the Go Big AI Program to help partners use AI technologies. IPFone acquires VoIP company Joon to expand its cloud communication services and enhance offerings through synergistic technologies.

In 2024, the telecom industry is witnessing a transformative shift driven by evolving customer needs, technological advancements, and environmental concerns. Key trends include the rise of self-service platforms, the migration to VoIP as PSTN becomes obsolete, standalone 5G networks taking center stage, AI integration for enhanced connectivity, and a strong commitment to sustainability. These trends are reshaping how telecom carriers operate and innovate, promising new opportunities in a rapidly changing landscape.