Zoom has unveiled a series of new features across Zoom Workplace, including enhanced capabilities of its AI Companion in Zoom Meetings and Zoom Team Chat. The AI Companion, Zoom’s generative AI assistant, now offers features like drafting quick replies in Team Chat and providing customizable notices, all at no additional cost.
Alianza, Inc., the leading cloud communications platform for service providers, announced CLOUDEDGETM with new capabilities for telecommunications service providers (telcos) to streamline migration of legacy voice infrastructure to the cloud. The new access control solution offers a low-risk path for telcos to reduce operating complexity and gain network management efficiencies while also accelerating the path to service innovation.
Enreach for Service Providers, part of Enreach, the fast-growing European contact leader, has today announced a partnership with Netherlands-based CloudCTI, which delivers cloud-based CRM and ERP integrations to telecom service providers and resellers. The agreement will provide customers with access to 200+ CRM integrations. It will also support the customer experience (CX), analytics features and AI roadmap within Enreach UP, which combines, UCaaS, CCaaS and productivity tools in a fully converged contact solution, optimised for desktop, IP phone or mobile devices.
In a significant acknowledgment of its pioneering approach to customer service, Evolve IP has been distinguished as a front-runner in the realm of secure and efficient hybrid work solutions. The company’s recent accolade as a “Leader” and “High Performer” in G2’s Winter 2024 report underlines its commitment to facilitating seamless productivity for distributed workforces.
BT, Ericsson, and Qualcomm demonstrated successful 5G network slicing trials for diverse applications, proving its potential to improve service quality in the 5G SA era. Disney invests $1.5 billion in Epic Games to blend its iconic franchises with Fortnite. D&H Distributing launches the Go Big AI Program to help partners use AI technologies. IPFone acquires VoIP company Joon to expand its cloud communication services and enhance offerings through synergistic technologies.
In 2024, the telecom industry is witnessing a transformative shift driven by evolving customer needs, technological advancements, and environmental concerns. Key trends include the rise of self-service platforms, the migration to VoIP as PSTN becomes obsolete, standalone 5G networks taking center stage, AI integration for enhanced connectivity, and a strong commitment to sustainability. These trends are reshaping how telecom carriers operate and innovate, promising new opportunities in a rapidly changing landscape.
Telinta, a global leader in cloud-based softswitch and billing solutions for VoIP service providers, today announced that it has been named as one of the world’s top providers of hosted solutions for VoIP service providers. The award comes from Enterprise Networking Magazine, who received nominations from the industry and its readers to recognize Telinta.
In a recent announcement, Mutare, Inc., a pioneer in enterprise solutions for Voice Threat Defense, proudly unveiled its recognition by TMC as the 2023 CUSTOMER CCaaS Product of the Year Award winner. The accolade underscores the exceptional capabilities of Mutare’s flagship platform, the Mutare Voice Traffic Filter (VTF).
In a strategic move, Cloudli Communications, a prominent Montreal-based provider of voice, data, and messaging solutions, has officially merged its brand with ConnectMeVoice, an originally New Jersey-based company specializing in cutting-edge hosted voice over internet protocol (VoIP), unified communications as a service (UCaaS), and call center as a service (CCaaS).
BYOC, or Bring Your Own Carrier, is a cost-effective approach for businesses seeking greater control over their VoIP services. This comprehensive guide explains the concept, advantages, and considerations of BYOC in VoIP. It offers insights into cost savings, global coverage, control, and flexibility, helping businesses make informed decisions to optimize their voice services while cutting costs.
