Eircom Fined €2.5 Million Due to Overcharging Its Customers The Irish Commission For Communications Regulation (ComReg) fined Eircom, owner of Eir mobile operator, €2.5 million for overcharging approximately 76,000 customers from 2015 to 2021. ComReg ruled that Eir must refund affected customers, totaling an estimated €6.7 million, equating to around €88 per customer. Eircom acknowledged a “broken bundle” issue and committed to identifying and reimbursing affected customers, although the process may take time. Eir plans to implement system updates, including a new billing system, to prevent similar problems in the future. The company aims to complete all agreed measures by the end of the year. Read the full article. TalkTalk Partners with CityFibre TalkTalk has formed a strategic partnership with CityFibre, enabling its wholesale customers to access CityFibre’s business Ethernet infrastructure. This collaboration is part of TalkTalk’s strategy to work with multiple providers and expand its product offerings. The move…
EU regulators approve Microsoft’s Activision Blizzard acquisition, amid concerns raised by UK’s CMA and US’s FTC. Microsoft commits to a ten-year agreement addressing competition issues in cloud gaming distribution, yet the future remains uncertain as global regulators’ decisions vary.
The CDP/Macquarie consortium reportedly withdrew their bid for TIM’s NetCo, leaving KKR as the sole contender. The uncertain outcome hinges on satisfying major shareholder Vivendi’s valuation expectations and resolving potential antitrust concerns, with a complex road ahead.
Vodafone’s new CEO unveils a strategic plan targeting financial revitalization, including cutting 12% of its global workforce to streamline operations. Amid disappointing earnings and stagnant growth, can the company regain competitiveness with this bold approach?
Genesys launches AI-powered solution, Genesys Cloud EX, focusing on employee engagement and performance within contact centers and beyond. This standalone system addresses workforce forecasting, scheduling, and employee development in today’s remote and hybrid work environments.
Broadvoice’s b-hive platform earns the 2023 Unified Communications Product of the Year, offering small and mid-market businesses advanced UC technology and enterprise-level features. This innovative solution includes cloud PBX, unified communications, and integrations for popular platforms to enhance collaboration and commerce globally.
Nextiva introduces NexConnect, an innovative marketing enablement platform for its partner community, offering numerous automation activities and customizable content. This game-changing solution aims to streamline partners’ go-to-market strategies, elevating their success in the competitive VoIP landscape.
Cresta unveils new AI-driven solutions at Enterprise Connect, transforming contact centers into revenue generators and enhancing customer retention. CEO Ping Wu explores the untapped potential in service conversations, ensuring seamless experiences for organizations.
China Unicom Chongqing and Huawei’s revolutionary Alps-WDM+OSU trial commercial use promises enhanced network capabilities and user experience. The technology offers increased bandwidth, reduced latency, optimized operations, and green development, paving the way for future all-optical transport networks.
Aqua Comms introduces groundbreaking 400 Gbps Ethernet Trans-Atlantic service, enhancing connectivity for the Energy Sciences Network and boosting aggregate bandwidth. This major upgrade caters to growing supercomputing requirements and supports scientific research in energy, climate, and beyond.