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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

Telecom News

NEC Corporation trials a multicore fiber submarine cable

By Aiste Kryzanovske October 5, 2021

NEC Corporation, along with its subsidiary OCC Corporation and Sumitomo Electric Industries, has stated that they have conducted the first testing of an uncoupled 4-core underwater fiber cable and confirmed its transmission performance to fulfill the stringent requirements of global telecommunications networks. International data usage is anticipated to increase by 30-40% by 2026, owing to reasons such as the expansion of 5G mobile data and the necessity to exchange ever more content between data centers located around the world. Submarine networks are using space division multiplexing (SDM) technology to fulfill this need, which increases the number of separate spatial channels to maximize the overall capacity of the system, decrease energy usage and minimize the cost per bit transferred. Multicore fiber is projected to increase the number of parallel optical fiber cores without changing the size and structure of underwater cables, allowing the introduction of second generation of submarine SDM…

News Roundup

A quick roundup of the news in Telecoms | Week #39

By Aiste Kryzanovske October 1, 2021

Telefonica partners with Oracle Telefonica Spain has signed a multi-year agreement with Oracle to accelerate the transfer of its business processes to the cloud in order to improve agility and expand its capacity to create new digital services. Oracle will deploy and operate an on-premises version of its Exadata Cloud Service in Telefonica’s data centers as part of the arrangement. The operator will be able to combine its mission-critical systems while still fulfilling data residency and latency requirements. Telefonica intends to migrate its Oracle database systems, as well as its OSS and BSS applications, business intelligence systems, CRM, billing, and revenue management systems, to the new platform. Read more at: https://tinyurl.com/3darh7jd NTT Docomo targets net zero emissions by 2030 NTT Docomo said that by 2030, it intends to reduce its greenhouse gas emissions to zero. As part of that effort, Docomo has announced the launch of a new ecosystem called…

Telecom News

INWIT deploys Italia’s first wooden mobile tower

By Aiste Kryzanovske September 30, 2021

INWIT, an Italian infrastructure business, has announced the deployment of its first wooden mobile telecommunications tower, made entirely of sustainable materials, as part of a two-year environmental strategy. The tower is located northeast of Milan, next to a large park and a major motorway. The mobile tower’s construction is composed of glued laminated wood, entirely sustainable and circular material, an alternative to steel. The tower is 40 meters tall and has four walkways to position the antennas and radio connections of the hosting operators. The tower is located next to the Est delle Cave Park and will provide cellular network coverage in the region, as well as emergency telephone services, which are especially important for highway traffic on Milan’s A51 Tangenziale Est ring road, close to the tower. INWIT hopes to leverage the project to assist in restoring the park by applying the finest environmental and landscape…

Telecom News

Malwarebytes™ releases a cybercrime research report

By Aiste Kryzanovske September 28, 2021

Malwarebytes™, a worldwide pioneer in real-time cyber protection, has collaborated with non-profit partners Digitunity and Cybercrime Support Network to share the findings of “The Demographics of Cybercrime” study. According to the research, cybercrime does not affect everyone equally. The research, which surveyed over 5,000 people in the United States, the United Kingdom, and Germany, explains how people experience cybercrime throughout the world and shows how demographics affect the frequency of attacks on people, as well as their emotional reaction to becoming a target. According to the data analysis, underprivileged groups facing societal stigma, such as those with lower incomes and lower education levels, feel less comfortable about their online experiences, and are more likely to be targeted. They are also more likely to be attacked and report greater emotional strain while reacting to cyberattacks. According to the findings of the study, particular groups report a higher chance…

Telecom News

A quick roundup of the news in Telecoms | Week #38

By Aiste Kryzanovske September 24, 2021

Vodia now interoperable with Skyetel Vodia has announced the completion of interoperability with Skyetel, an independent telecom carrier. Skyetel clients now have access to Vodia’s certified VoIP telephone system thanks to the proven compatibility of Vodia’s PBX software with Skyetel’s SIP trunks. Skyetel’s multi-tenant SIP trunking platform is set up so that resellers may simply connect to Vodia to provision and manage their DID inventories. Relationship pricing is also available to resellers without the need for contracts, obligations or upfront payments. Read more at: https://tinyurl.com/2nhhhfn5 Nokia updates its in-house routing silicon With the introduction of its new FP5 processor, Nokia has updated its in-house routing silicon, considerably boosting capacity, reducing power consumption and incorporating encryption to improve security. The FP5 has a 4.8 Tbps network processor, which doubles the 2.4 Tbps available on the FP4, and is Nokia’s first chip to handle 800-gig Ethernet routing interfaces. Other benefits include enhanced…

Telecom News

DIDWW and INVADE collaborate to support predictive dialing for market research

By Aiste Kryzanovske September 23, 2021

DUBLIN, Sept. 22, 2021 – INVADE, a provider of an industry-leading predictive dialer solution for the market research industry, has teamed up with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. INVADE’s innovative dialer system will be supported by DIDWW, thereby enabling its customers to efficiently and cost-effectively conduct large-scale outbound phone surveys. As a popular solution for outbound call centers, predictive dialer software increases the productivity of interviewers by raising the call connect rate while also boosting customer engagement. INVADE has extensive experience in working with market research software and, due to their product’s modular design, they are able to create the best-in-class predictive dialer that meets unique business needs. DIDWW and INVADE’s partnership will ensure that global market research clients can benefit from secure, uninterrupted service, premium call quality and the ability to access local routes with guaranteed CLI. DIDWW…

Telecom News

Centene partners with AT&T, Connected Nation, Dell Technologies and Intel

By Aiste Kryzanovske September 21, 2021

Centene has partnered with AT&T, Connected Nation, Dell Technologies and Intel to help reduce the digital gap among youngsters by providing foster agencies in Florida and Missouri better access to the Internet. Centene and the other organizations donated over 1,000 computers and 2,200 hotspots under the K-12 Digital Divide Program. The Digital Divide refers to the economic, educational and social disparities that exist between those who have access to the Internet and those who do not. The program, which is hoped will have a positive influence on the general welfare of the youth, was necessary during the pandemic since computers and internet connectivity were essential for routine activities, such as attending school or visiting the doctor. Mylayna Albright, AVP, Corporate Social Responsibility, AT&T, commented: “This program brings together major players in the health and technology industries to ensure foster youth can access important digital resources that address physical,…

Telecom News

A quick roundup of the news in Telecoms | Week #37

By Aiste Kryzanovske September 17, 2021

Virgin Media O2 tests 5G emergency services drone Virgin Media O2 has released information on a trial it conducted with the Swiss public safety drone expert Fotokite to provide a video feed from a drone to help first responders on the ground. The two businesses discussed several incarnations of the drone, including its capacity to function in difficult conditions at any time of day or night, the simplicity of setting up, launching, and flying, and how valuable the data feed is to first responders dealing with emergency situations. Utilizing 5G networks to control and manage drones for emergency services demonstrates the possibilities that 5G technology provides in terms of higher speeds and lower latency. Read more at: https://tinyurl.com/36ax8jrc BT trials quantum key distribution (QKD) over hollow core fiber BT has tested quantum key distribution (QKD) over hollow core fiber (HFC), promoting the technology as a method to improve data security…

Telecom News

Telefónica and NEC conduct open RAN trials

By Aiste Kryzanovske September 16, 2021

Telefónica and NEC Corporation announced an agreement to undertake pre-commercial Open Radio Access Network (Open RAN) tests in Telefonica’s four key worldwide markets: Spain, Germany, the United Kingdom and Brazil. This is a step toward Telefonica’s goal of achieving a 50% expansion of their current radio network based on Open RAN by 2025. According to a joint press release, Telefonica will perform open RAN trials in Spain, Germany, the United Kingdom and Brazil, with the objective of offering commercial alternatives to at least 800 locations across the four countries beginning in 2022. Under the terms of the agreement, NEC will serve as the primary system integrator for the implementation and testing of multi-vendor Open RAN solutions with the Telefonica group’s operational businesses. Telefónica and NEC will also cooperate with the newly formed Telefónica Technology and Automation Lab in Madrid to validate and implement cutting-edge Open RAN technologies and…