Austrian mobile operator, Spusu, underscores its commitment to human-led customer service, asserting the decision as a response to positive customer feedback. Meanwhile, contrasting strategies are evident, as Vodafone pioneers AI-based customer service technology.
TalkTalk has surged ahead to become the UK’s largest retail fibre broadband provider, boasting a service reach to over 15 million premises, edging out competitors like Vodafone and Zen Internet in the race for the broadest fibre network. This expansion has positioned TalkTalk at the forefront of the UK’s digital infrastructure landscape, despite facing operational hiccups.
As debate swirls around potential alterations to EU telecom sector merger regulations, European Commissioner Margrethe Vestager maintains her stance. Even with industry pressure for a shakeup due to challenges like 5G rollouts and shrinking profit margins, she insists on preserving existing rules.
In an ambitious move to enhance mobile connectivity across Japan, Rakuten Mobile has announced its plan to offer satellite-to-mobile services by 2026, partnering with AST SpaceMobile. This initiative aims to leverage AST SpaceMobile’s space-based cellular broadband network, enabling direct access to smartphones for text messaging, voice, and data services.
In a significant boost to rural connectivity, Virgin Media O2 has recently achieved a landmark in the Shared Rural Network (SRN) initiative by completing upgrades or constructing 100 sites under its management. This development is set to offer unprecedented mobile coverage quality to rural communities, benefiting not just its own customers but also those of Three and Vodafone, thanks to a collaborative effort to enhance infrastructure.
In a significant stride towards making its 5G network more robust for future technologies, Finland’s Elisa has successfully tested a new uplink carrier aggregation technology. This test, a collaboration with telecom giants Ericsson and Qualcomm, marks a leap in preparing for the demands of the metaverse and other advanced applications.
Neterra, a telecommunications trailblazer for nearly three decades, recently secured the prestigious ‘Best Central & Eastern European Carrier’ award at the Global Carrier Awards 2023. In an exclusive interview with Svetoslava Bancheva, the PR and Digital Communications Manager, Neterra’s evolution from providing Bulgaria’s first internet connection to becoming a global telecom solution provider unfolds. Svetoslava highlights pivotal milestones, including running submarine cables under the Danube River and the establishment of the Sofia Data Center.
Anticipated mobile and broadband price hikes this April could resonate with a multitude of customers. Key carriers, EE, Three, and Vodafone, plan substantial increases, impacting users financially. Meanwhile, telecom regulator Ofcom has proposed banning mid-contract price rises linked to inflation.
Diving deep into Ookla’s RootMetrics’ study reveals a thorough testing of UK mobile networks, with EE claiming the Overall RootScore Award, outperforming in reliability, accessibility, and offering a network speed almost twice as fast as its nearest rival. However, when it came to 5G performance, the laurel went to Three UK in an intense rivalry.
AST SpaceMobile secures a funding boost of $206.5 million from AT&T, Google, and Vodafone. Used smartphone market saw a robust 9.5% growth, while the new smartphone market faced a 3.2% decline. Nokia and Oppo have resolved their patent dispute with a multi-year cross-licensing agreement on 5G technology. ASC Americas partners with Wilmac Technologies to integrate ASC’s “Recording Insights” into Wilmac’s services. Mavenir has secured a contract to modernize messaging capabilities for Deutsche Telekom networks.
