In an exciting development for businesses seeking streamlined communication solutions, CallCabinet has officially integrated its cutting-edge recording and analytics solutions with Zoom Contact Center. This groundbreaking move effectively eliminates the need for multiple, independently managed recording and analytics systems.
The France-based Iliad Group has carved a unique path in the European telecommunications landscape, touting its “Iliad way” as the driving force behind its outperformance in the three key markets of France, Italy, and Poland. Iliad reported impressive group organic revenue growth, with France contributing 7.7%, Italy 12.2%, and Poland 5.6% for the first half of 2023.
As Hurricane Idalia sets its sights on Florida for this week’s impending landfall, Verizon is taking proactive measures to ensure the readiness of its personnel and resources, poised for rapid deployment to aid in the swift recovery of critical communication infrastructure. With the anticipation of substantial damage caused by the storm’s fierce winds and flooding, Verizon’s network team is preparing for worst-case scenarios.
The US government has recently provided clarity regarding foreign equipment purchases under the Broadband Equity, Access and Deployment (BEAD) programme. The emphasis is on minimizing exceptions to ‘buy American’ rules, particularly reflected in the fibre-optic sector. Notwithstanding, one significant provision allows sourcing glass used in fibre optics from overseas. This comes as a relief for firms worried about supply sufficiency and costs. The spotlight of foreign vendors, meanwhile, is potentially electronics, with proposed exemptions including most semiconductors.
The uptake of fixed wireless access technology in the US is surging, especially with T-Mobile US and Verizon driving this trend. These telecom behemoths could potentially outstrip their predicted subscriber figures, as suggested by recent data. Both companies registered almost 900,000 customer net additions to their 5G-based fixed wireless services in just the second quarter.
EXA Infrastructure, the largest dedicated digital infrastructure platform connecting Europe and North America, has appointed David Gonzalez as Vice President of Sales to lead customer growth for Southern Europe. Based in Paris, David brings more than 20 years of telecom experience to EXA having worked at Orange, Colt Technology Services, Tata Communications and Telstra. His expertise across enterprise markets will support EXA’s focus as it extends across new customer segments. On David’s appointment, EXA’s Chief Commercial Officer Nicholas Collins said: “David’s deep understanding of the telecommunications industry, his strategic acumen and customer-driven leadership will make a valuable addition to our leadership team. We are excited to welcome him to the team and are confident that his leadership will accelerate our growth trajectory in Southern Europe”. In this newly created leadership role, David will spearhead EXA’s sales strategy and be accountable for leading a team serving customers across France, Italy, Spain,…
Google is ramping up its generative AI capabilities to enhance its search tool’s ability to decipher complex information often encountered on the internet. In a recent blog post, the tech giant showcased three novel features either already accessible or soon to be introduced in its Search Generative Experience (SGE). Currently in the realm of a Google Labs experiment, SGE integrates AI into the traditional search engine by providing summaries, sources, and follow-up questions related to the search topic.
The UK telecom authority, Ofcom, released its quarterly findings revealing increased customer complaints related to telecom and Pay-TV services. With Pay-TV, fixed broadband, landline, and pay-monthly mobile sectors under examination, the report uncovers the underpinning issues like changing providers, billing, and service faults. Notably, TalkTalk garnered the most complaints in the landline and fixed broadband sectors, while BT Mobile led in the pay-monthly mobile domain.
The Competition and Markets Authority, UK’s competition watchdog, leans towards approving Broadcom’s monumental $61 billion takeover of VMware, after an in-depth Phase 2 investigation. The pivotal concern was whether it would discourage innovation due to reduced competition in the server market. However, the analysis suggests that competition in UK’s server hardware component supply won’t be notably hindered by the deal. This takes Broadcom a step closer to becoming one of the world’s largest server virtualisation software suppliers.
The UK’s newly established business council brings together heads of fourteen industry behemoths like AstraZeneca, NatWest Group, and Vodafone, offering insights to the Prime Minister on critical economic matters. It’s interesting that Google DeepMind is the only exception to the FTSE 100 list; also significant is the vocal Vodafone inclusion, led by CEO Margherita Della Valle, along with the impending departure of BT’s CEO Philip Jansen amidst a period of shrinkage. The absence of SME representation on the council has fueled criticism, underscoring the complexity and potential bias in shaping Britain’s economic future.
