Infobip secures leadership position in the CPaaS market for the second year, showcasing commitment to omnichannel communications. Outperforming competitors, IDC lauds Infobip for customer service, functionality, and more. Exciting times ahead with CPaaS X solution launch in May 2023.
Nvidia’s groundbreaking Grace Hopper superchip, now in full production, aims to revolutionize generative AI applications and transform various industries, from telecommunications to automotive. Merging advanced CPU and GPU capabilities, it offers improved infrastructure while addressing Open RAN architecture debates.
Mutare Inc., the leading provider of voice threat defense solutions, has announced a new partnership with Five9, a renowned Intelligent CX Platform provider. As part of this collaboration, Mutare’s Voice Traffic Filter is now available on the Five9 CX Marketplace. This integration offers contact centers a seamless solution to combat unwanted phone calls by combining Mutare’s powerful voice defense technology with the Five9 Intelligent CX Cloud Contact Center. The Five9 Intelligent CX platform handles billions of call minutes annually and offers a range of features such as digital engagement, analytics, workflow automation, workforce optimization, and practical AI. These capabilities aim to enhance customer experiences, empower contact center agents, and drive tangible business outcomes. Alongside their dedicated personnel and strong customer relationships, this integrated solution sets Five9 apart in delivering exceptional CX. Chuck French, Mutare’s Chief Growth Officer, emphasized the significance of the telephone as a critical component of a world-class…
Sinch excels as a Leader in IDC MarketScape’s CPaaS Vendor Assessment, commended for its global coverage, robust portfolio, and regulatory expertise. The innovative provider enhances digital customer experience with its comprehensive messaging, voice, and email offerings.
BT’s Immersive Spaces solution, developed with virtual training specialist Immersive Interactive, uses cutting-edge technology to turn walls and floors into interactive surfaces displaying cloud-stored experiences. Compatible with VR, AR, and XR, the technology holds promise in revolutionizing training and development across various industries.
Telefónica Tech expands its global Cyber Security and Cloud operations with a new Digital Operations Center in Bogotá, offering extended support hours and further strengthening its worldwide presence with skilled experts. As a technology benchmark, the move highlights the growing importance of data security in digital transformation.
Open RAN Revenue Growth Slows Global Open RAN revenues saw a 10-20 percent growth in Q1 2023, while the vRAN market expanded by 20-30 percent, according to Dell’Oro’s report. However, this growth is slower than the previous year, mainly due to a decline in North America. The Asia Pacific region performed well and offset the North American decline. Despite the slowdown, Dell’Oro remains optimistic about Open RAN, expecting it to account for 6-10 percent of the global RAN market in 2023. On the other hand, Dell’Oro has lowered its full-year outlook for multi-access edge computing (MEC) by over 20 percent, citing a slowdown in China’s 5G market and subdued enterprise interest. Read the full article. Cisco Partners with the Greater Manchester Digital Security Hub Cisco has partnered with the Greater Manchester Digital Security Hub (DiSH) to enhance cybersecurity in the region. Cisco’s Country Digital Acceleration (CDA) program will focus on…
Explore the real-world benefits of proactive Unified Communications management, as increasing costs and complexity demand streamlined solutions. Discover how third-party tools enhance visibility, reduce operational overhead, and support automation for multi-vendor UC environments.
Discover the Wireless Broadband Alliance’s proposal for a single operator-managed wifi architecture, aiming to streamline data collection, management, and optimization of home networks with a cost-effective, unified solution.
KPN revolutionizes Netherlands’ 5G landscape with the introduction of 5G standalone, promising higher speeds, improved latency, and network slicing capabilities. Pioneering tests with Ericsson in cloud gaming applications showcase its immense potential for consumer and business applications, setting the stage for a 2024 rollout.
