You searched for cloud | Page 108 of 146

Telecom News

Sinch and Synoptek to deliver reliable voice services for MS Teams Phone System

By Aiste Kryzanovske April 26, 2023

Sinch, a cloud communications provider, has announced a partnership with Synoptek, a business and digital transformation advisory company, to offer professional and managed services for Microsoft Teams Phone System. The services will be integrated with Operator Connect or Direct Routing. The alliance was formed in response to the rising demand from business clients for expert services to supplement their personnel for managing the deployment, installation, and maintenance of the Microsoft Teams Phone System as well as connecting to the Public Switched Telephone Network (PSTN). Sinch is a Microsoft Operator Connect partner that assists organizations in integrating voice services into Teams via Operator Connect, allowing them to make calls to anyone, anywhere, over the PSTN. Professional and managed services help businesses complete this digital transition more quickly and efficiently. Sinch offers a carrier-grade voice network and is the largest Tier 1 network in the United States, providing reliable service to companies…

Telecom News

Zimperium launches a Mobile-First Security Platform to combat mobile threats

By Aiste Kryzanovske April 25, 2023

Zimperium, a mobile security solutions provider for endpoints and apps, has unveiled its Mobile-First Security Platform™ to provide an end-to-end mobile security platform for businesses. The platform combines Zimperium Mobile Threat Defense (MTD) and Mobile Application Protection Suite (MAPS) to provide powerful new features for teams tasked with mobile security assurance. The Zimperium Mobile-First Security Platform integrates MTD and MAPS features, allowing for centralized administration and access to device and app security via a single interface on any cloud or on-premises platform. It also provides built-in privacy protection for all devices against various mobile threats including phishing, spyware, and rogue networks. Furthermore, it offers comprehensive in-app protection to avoid reverse engineering, safeguard cryptographic keys, and build self-defending apps. The platform’s expanded mobile environment includes enterprise connections such as SIEMS, IAM, XDR, DevOps workflows, ticketing systems, GitHub actions, and fraud systems. Also, advanced threat hunting is made possible by deep forensics…

News Roundup

A quick roundup of the news in Telecoms | Week #16

By Aiste Kryzanovske April 21, 2023

Messaging apps urge UK government to rethink online safety bill The heads of messaging apps including WhatsApp and Signal have written an open letter urging the UK government to reconsider its proposed internet law. The Online Safety Bill, which is presently being debated in the House of Lords, would provide the government with broad powers of censorship over all digital speech and information. The letter says that the measure might damage end-to-end encryption, allow indiscriminate monitoring, and fundamentally destroy communication security. The top executives of the firms say that there can be no “British internet,” and that the measure should be revised to encourage more privacy and security. Read the full article. AT&T to be the exclusive mobile carrier for US MVNOs The US National Content & Technology Cooperative (NCTC) has signed a deal with AT&T making it the exclusive mobile carrier for almost 700 small and mid-sized independent cable…

Telecom News

Genesys’ AppFoundry now features Peerless Network’s SIP Trunks

By Aiste Kryzanovske April 19, 2023

Peerless Network, a global communications provider, has announced the availability of its SIP Trunking services on Genesys’ AppFoundry marketplace. The AppFoundry marketplace serves as a helpful solution-centric marketplace for all Genesys platforms in one place by providing a variety of integrations and apps that help deliver excellent customer experiences. According to Jim Brewer, EVP of Products and Technology at Peerless Network, the collaboration with Genesys will provide companies with the freedom to select the carrier of their choosing. Peerless Network’s SIP Trunking service will be integrated with Genesys Cloud CX. This will provide clients with direct access to the company’s IP-based network. Customers in the United States will be able to increase communications effectiveness, broaden their reach internationally, and save money on international calls. “This combination also gives U.S.-based customers the opportunity to make their communications more efficient, expand their global calling footprint, and save on international calling,”…

News Roundup

A quick roundup of the news in Telecoms | Week #15

By Aiste Kryzanovske April 14, 2023

Telgorithm launches a new product feature dubbed Time Routing Telgorithm, an A2P text messaging API provider, has introduced Time Routing, a novel product feature that enables enterprises to better manage queued A2P messages. Businesses may use this tool to plan communications in advance, cancel them, or “expire” queued messages that are no longer required owing to time constraints on a per campaign basis. In particular, for high-volume and time-sensitive SMS/MMS initiatives, this capability enables enterprises to better manage A2P communications and save expenses. In addition to Telgorithm’s current Smart Queueing and Message Prioritization functionalities, Time Routing is provided with the API at no additional cost. Read the full article. Sinch announces strategic collaboration with Salesforce Sinch, a cloud communications supplier, has established a strategic partnership with Salesforce. Sinch will be a critical provider for Salesforce’s worldwide SMS delivery operations and will supply Salesforce and its global client base with enterprise-grade…

Telecom News

Primas Group joins Avaya DevConnect program for exceptional comms experiences

By Aiste Kryzanovske April 13, 2023

Primas Group has been chosen by Avaya, a leader in unified communications and contact center solutions, as a Technology Partner in the Avaya DevConnect program. Primas Group, an Independent Software Vendor (ISV) with 29 years of expertise, offers organizations enhanced customer experience workflows and pre-packaged, self-service automation in addition to personalizing their Avaya solutions. The company anticipates that by joining the Avaya DevConnect program, the company will be able to expand the reach of contact center agents. This advancement will also bring new technologies and cutting-edge AI together to create more intelligent digital interactions and automation in healthcare and other markets. The Primas Group innovation team is featuring previously unimaginable patient experience processes and revamping traditional consumer interactions. The company’s participation in the DevConnect program enables it to retain world-class compatibility with Avaya systems both in the cloud and on-premises, while also allowing for straightforward implementation. Primas…

News Roundup

A quick roundup of the news in Telecoms | Week #14

By Aiste Kryzanovske April 7, 2023

US carriers to address airline safety concerns over C-band spectrum In an open letter, AT&T, Verizon, T-Mobile US and UScellular agreed to take voluntary steps to allay worries about aviation safety and allow these telecom companies to fully utilize their C-band spectrum. According to the letter, the steps are intended to minimize operational impact on C-Band operations and support full-power deployments across the C-Band spectrum. In the past, airlines have resisted the introduction of C-band spectrum for 5G services due to concerns over interference with aircraft altimeters. To assure the secure coexistence of C-band frequencies and radio altimeters, which are more than 220 MHz apart, the FCC has issued licensing and technical standards. Read the full article. Deutsche Telekom now owns a 50.2% stake in T-Mobile US According to CEO Tim Höttges, Deutsche Telekom now owns 50.2% of T-Mobile US, completing a long-term objective initially stated at the company’s 2021…

News Roundup

A quick roundup of the news in Telecoms | Week #13

By Aiste Kryzanovske March 31, 2023

Vodafone Germany to cut 1,300 jobs in realignment efforts Vodafone Germany has revealed intentions to cut 1,300 positions in management, double functions, and areas with no direct customer interaction as part of a realignment and return to growth effort. In addition, the operator intends to establish 400 new customer-facing positions, resulting in a total loss of 900 positions. The decision comes on the heels of a 1.8% year-on-year decline in fiscal Q3 service income due to client losses in Germany, which is likely to be a special focus of cost-cutting efforts. Telecom companies such as BT and Orange Business have also recently announced layoffs. Read the full article. Five9 launches AI Summary tool for contact centers Five9, a cloud contact center service provider, has released Five9 Agent Assist 2.0 with AI Summary, driven by OpenAI’s language model technology. The solution produces summary highlights of client call recordings in seconds, decreasing…

Telecom News

Unified Office announces Alexa-based AI notifications for business

By Aiste Kryzanovske March 30, 2023

Unified Office, a managed service company that provides cloud-based business communications services, has announced the availability of its new Alexa-powered AI-based Performance Notifications Suite. The suite incorporates Alexa-powered communications into Unified Office’s AI-based notifications platform, allowing clients to receive mission-critical notifications through Alexa-enabled products. The AI-based alerts platform from Unified Office is designed to provide organizations with enhanced visibility and convenience, allowing them to respond faster to events that may harm their business. The platform employs the latest advances in linear regression methods, predictive analytics and AI. The new Alexa-powered AI-based Performance Notifications Suite allows hotels to alert personnel with information such as how many guests are checking in or out, ordering room service, leaving early, and more. Restaurant owners may be provided with trend information and be informed of after-hours events. The suite works in conjunction with Unified Office’s Complete Connect Now business communications platform and…

Telecom News

Fusion Connect launches new features for MS Teams Calling Service

By Aiste Kryzanovske March 21, 2023

Fusion Connect, a global Managed Communication Service Provider (MCSP), has announced the availability of new Microsoft Teams Calling Service features. These enhanced capabilities are intended to turn Microsoft Teams into a full business phone system, improving collaboration and productivity for mid-market and corporate businesses in the United States and throughout the world. The newly added features include compliance call recording, a receptionist/attendant console and IT Service Management (ITSM) integration. These features are in addition to those revealed by Fusion Connect in December 2022, which include business continuity, a simpler administrative site and employee productivity tracking. The enhanced features are now accessible in additional countries in Europe, Latin America and the Asia-Pacific region, offering organizations a more complete and simplified solution. With these new features, organizations can make the most of their Microsoft 365 investment while also benefiting from critical collaboration, continuity and workforce management tools. Compliance call…