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Telecom News

Conn3ct snaps up ICR Speech Solutions and Services

By Vilija Simkiene July 1, 2020

The Apiary Capital portfolio company Conn3ct, a provider of unified communications, contact center and global network service solutions, has acquired ICR Speech Solutions and Services Limited (ICR), a highly specialized speech application development company involved in interactive voice response (IVR) and next-generation speech bot technology. Conn3ct said that this acquisition is a major event in the company’s strategy, and adds important skills and intellectual property to IVR, which is essential for delivering an optimum call center customer experience. According to a statement, this partnership with ICR will enable Conn3ct to offer a fully automated caller experience, where complex queries are quickly identified and routed to a live agent. IVR is a critical contact center technology that provides the initial response to the calling customers before they reach an agent. Substantial advances in technology and the introduction of artificial intelligence and machine learning have driven IVR from basic call management to…

Telecom News

AirSpeed Telecom and Intellicom ink a deal for new VoIP solutions

By Vilija Simkiene June 17, 2020

The Dublin, Ireland-based company AirSpeed Telecom has partnered with Intellicom, an international business telephony and contact center provider, to integrate new Voice over IP (VoIP) solutions into the telecommunications products and bandwidth services provider’s existing product portfolio. AirSpeed Telecom said that this integration will assist end-users in their quest to achieve superior operational excellence and offer an enhanced customer experience. According to the statement, the new VoIP solutions encompass a full-featured business telephony and contact center system that carries voice and other multimedia traffic across broadband networks. AirSpeed Telecom noted that by leveraging the power of IP networks, businesses can improve customer service, increase workplace mobility and enhance remote working solutions, and also reduce telecommunications costs. “Our customers’ needs are changing and at AirSpeed, we like to think that we’re able to innovate to meet those developing requirements. While best known for high-class connectivity, AirSpeed is increasingly offering business-class…

Telecom News

Ribbon unveils new EdgeMarc 300 Series for enhanced IP-based communications

By Vilija Simkiene March 18, 2020

The US technology company Ribbon Communications has introduced its new EdgeMarc 300 Series to provide small businesses, home office and branch office customers that currently have analog voice infrastructure, with an easy and cost-effective way to capitalize on IP-based voice services. The cloud solutions provider said that the EdgeMarc 300 is part of the recently launched cloud-based Ribbon Next Generation Intelligent Edge portfolio, which securely connects and enhances enterprise voice and data applications, including Microsoft Teams. This portfolio of edge solutions delivers service assurance, advanced analytics, security, policy and routing functionalities for cloud communications applications. Ribbon’s EdgeMarc 300 is a survivable branch office solution that supports the integration of analog endpoints and the public switched telephone network (PSTN), as well as Session Initiation Protocol (SIP) calls. This gateway provides connectivity between analog and SIP devices, enabling branch offices to rapidly migrate analog phones to a SIP-based network and communicate seamlessly with…

Telecom News

Samsung snaps up TeleWorld Solutions to boost 5G deployment in the US

By Vilija Simkiene January 15, 2020

Samsung Electronics has completed an agreement to acquire network services provider TeleWorld Solutions (TWS). Headquartered in Chantilly, Virginia, TWS provides network design, testing and optimization services to mobile service and cable operators, equipment OEMs and other companies in the United States. This acquisition is expected to help Samsung address the need for end-to-end support in delivering network solutions aimed at upgrading the 5G and 4G LTE networks, and providing connectivity service advancements in the US. Paul Kyungwhoon Cheun, Executive Vice President and Head of Networks Business at Samsung Electronics, said, “The acquisition of TWS will enable us to meet mobile carriers’ growing needs for improving their 4G and 5G networks, and eventually create new opportunities to enhance our service capabilities to our customers. Samsung will continue to drive innovation in communications technology, while providing optimization services for network deployments that accelerate US 5G network expansion.” Under the agreement,…

Telecom News

TeleSign and Bouygues Telecom team up to deliver new mobile identity solutions

By Vilija Simkiene November 28, 2019

French operator Bouygues Telecom and US-based TeleSign Corporation, a provider of user verification and Communications Platform as a Service (CPaaS) solutions owned by BICS (Belgacom International Carrier Services), have agreed on a new partnership. Under the agreement, Bouygues Telecom will gain access to TeleSign’s mobile identity products to protect its users from online identity theft and fraud activities such as Account Takeover (ATO) through SIM Swap and Synthetic Identity fraud. In the press release announcing the deal, Ravish Patel, Director of Mobile Identity at TeleSign, claimed that Mobile Identity represents a massive opportunity for mobile operators to play an important role in today’s digital disruption. “TeleSign has been working with mobile operators, guiding them on key aspects around the opportunity, use cases and privacy principles,” commented Patel. The announcement also points to breakthrough innovations in the European digital market in recent years, as more and more digital businesses…

Telecom News

CounterPath accepted as a member of the Cloud Communications Alliance

By Vilija Simkiene November 21, 2019

CounterPath Corporation, a Canadian software company that delivers Unified Communications (UC) solutions to businesses and service providers, has announced its membership in the Cloud Communications Alliance (CCA). As a peer organization that has a mandate to foster the expansion, availability and adoption of hosted communications services worldwide, the CCA provides a forum for industry leaders to discuss the most relevant topics. Todd Carothers, Chief Revenue Officer at CounterPath, said, “The CCA comprises some of the world’s leading cloud communications experts, vendors and strategists, and CounterPath is thrilled to be joining this fast-growing community. When extending the offer of membership into the organization, the CCA cited CounterPath’s long-term leadership in cloud communications as well as the ongoing technical innovations we have introduced to the market, including our award-winning Bria and Stretto solutions. We look forward to working with the CCA’s leadership team and members to advance the state of the cloud communications…

Telecom News

NTT Communications launches high-tech Amsterdam 1 Data Center

By Vilija Simkiene April 16, 2019

NTT Communications Corporation (NTT Com), the ICT solutions and international communications business within the NTT Group, is promoting the expansion and development of its European data center platform with the launch of their Amsterdam 1 Data Center (AMS1). The group’s first data center in the Netherlands has been opened by NTT Com’s subsidiary E-Shelter, which provides secure environments for housing and connectivity of IT and network systems. Tetsuya Shoji, President and CEO of NTT Com, said in his official opening speech: “I am delighted to open our latest state-of-the-art data center campus located in Amsterdam, one of the key internet hubs in Europe”. The carrier-neutral E-Shelter’s AMS1 data center will have a capacity of up to 40 MW IT load spread over a 16,000 square meter campus and, as NTT’s 21st data center in Europe, will leverage more than 400 MVA power capacity across the continent, with plans…

Telecom News

Motorola Solutions acquires VoIP dispatch system developer Avtec

By Vilija Simkiene March 12, 2019

Motorola Solutions has announced the acquisition of Avtec Inc., the top U.S. provider of advanced dispatch products for public safety and commercial customers. Additional details of the transaction, which closed on the 11th of March, were not released. Based in South Carolina, Avtec specializes in voice over internet protocol (VoIP) dispatch services using land mobile radio (LMR) and broadband networks. The company offers solutions and products that enable customers, including airlines, railroads and energy companies, to connect their personnel in operations centers with workers in the field using two-way radios. Motorola Solutions, a global leader in mission-critical communications, has been reselling the Avtec consoles to its MOTOTRBO customers. Accordingly, such an acquisition will provide Motorola with a complete product portfolio for handling the communications that are vital to Digital Mobile Radio (DMR) users. Motorola currently offers its own MCC line of dispatch consoles to its Project 25 (P25)…

Telecom News

Telinta and TextBetter deliver improved SMS solutions for VoIP providers

By Vilija Simkiene December 27, 2018

US telecommunications companies Telinta, offering cloud-based, white label switching and billing solutions for VoIP service providers, and TextBetter, a provider of cloud-based business-texting services, have announced a joint initiative to deliver cooperative solutions for VoIP service providers. VoIP services such as hosted PBX, business and residential VoIP, and mobile connectivity accessible through Telinta’s cloud-based softswitch platform, can be integrated with this unique SMS solution. The white label solution from TextBetter makes it possible for any US phone number to send and receive SMS via email. TextBetter SMS services can be easily added to Telinta’s hosted softswitch platform, without the need to change the ownership of the DIDs. According to Telinta, “this powerful cloud-based combination of VoIP switching, billing, and SMS technology requires no software or hardware for service providers. TextBetter pairs the end user’s existing email with an associated phone number, so that SMS messages can be both…

Telecom News

The EU Parliament voted FOR the European Electronic Communications Code

By Vilija Simkiene November 22, 2018

As anticipated, the European Parliament has voted in favour of the European Electronic Communications Code (EECC). The new EU telecoms rules will open the possibilities for faster access to radio spectrum waves and greater investments in high-speed connectivity. They will also ensure better protection and services for end-users of either traditional (calls, SMS) or web-based solutions (Skype, WhatsApp, etc.). Vice-President for the Digital Single Market, Andrus Ansip, and Commissioner for Digital Economy and Society, Mariya Gabriel, made a joint statement, which said, “Today’s vote by the European Parliament is a positive and necessary step towards ensuring that the telecoms sector in the EU is fit for purpose.” “The new telecoms rules that will now be put in place as a result, are an essential building block for Europe’s digital future and a source of new digital rights for European citizens. They are crucial for meeting Europeans’ growing connectivity needs and boosting…