TELUS becomes the first North American CSP awarded ‘Running on ODA’ status, joining global giants in utilizing Open Digital Architecture to transform into agile digital organizations. Achieving cost and time reductions, TELUS delivers enhanced customer experience through cloud-native, vendor-agnostic solutions.
Spectrum Enterprise, a division of Charter Communications, Inc., has introduced Secure Access with Cisco Duo and Cloud Security with Cisco+ Secure Connect to its cybersecurity product portfolio. These two additions allow companies to offer safe and secure access to information and applications on private networks or public clouds to employees and other stakeholders. The new cybersecurity protections are integrated with the company’s managed network services portfolio, which includes Managed Network Edge and Enterprise Network Edge solutions. Managed Network Edge and Enterprise Network Edge are modular, all-in-one platforms that simplify the deployment and management of an organization’s network. While each platform offers slightly different features, both provide routing, SD-WAN, switching, security, remote access, and LAN options. Layering on Secure Access with Cisco Duo and Cloud Security with Cisco+ Secure Connect provides clients with the full protection of a secure access service edge (SASE). Secure Access with Cisco Duo helps protect organizations…
With over 10.9 billion mobile connections globally, integrating text messaging into business communications strategies has become a must for brands. Recognizing this growing demand, Telgorithm has made it their mission to provide messaging API solutions designed exclusively for independent SaaS vendors, to help their customers tap into the increasing adoption of text messaging for customer communications. What is Telgorithm? Telgorithm is a cloud communications enablement API platform that provides SaaS companies with compliance-based SMS & MMS solutions. It was developed by telecom industry veterans with the goal of delivering automated and reliable A2P text messaging API solutions that assist businesses to navigate the ever-changing A2P messaging market while simultaneously scaling their operations. Telgorithm’s solution is reliable, effective, and simple to implement, making it an ideal choice for software vendors seeking to assist their customers in improving consumer engagement. The platform automates the entire journey of registration, onboarding, rate limit management,…
Windstream Enterprise migrates VoIP platform to Microsoft Azure for Operators Windstream Enterprise has switched its VoIP technology to Microsoft’s Azure for Operators clustered Call Feature Server. This enables increased dependability, access to additional communications, and integrated data and voice capabilities for Dynamic IP and Unified Communications clients. Windstream Enterprise is making investments to improve its cloud-based communications services, including this update. The cooperation with Microsoft broadens the company’s Dynamic IP solution, a VoIP platform that supports numerous call pathways and enables clients to exploit their current network infrastructure with flexible bandwidth. To help reduce unforeseen downtime, the system provides numerous layers of redundancy. Read the full article. 22 US telecoms face fines over failure to deliver rural broadband, says FCC The Federal Communications Commission (FCC) of the United States proposed fining 22 telecom companies for failing to deliver on the Rural Digital Opportunity Fund (RDOF), a project targeted at increasing…
Reinvent Telecom, a private-labeled unified communications provider, has announced the introduction of MyCloud Contact Center, its Contact Center-as-a-Service (CCaaS) platform. The cloud-based solution is intended for small and medium-sized enterprises (SMBs), and it will be priced accordingly. The platform will integrate voice, email, and webchat into a single workflow for agents. It will offer interactive voice response, skills-based routing, queue callback, supervisor control, contact center agent client, Salesforce CRM integration, screen pop, real-time wallboards, and historical reporting. Contact center technologies have traditionally targeted large and midmarket organizations, but Reinvent Telecom saw that SMBs also required multichannel contact center solutions to improve their customer experience. MyCloud Contact Center was created to fulfill this demand, allowing Reinvent’s reseller partners to provide enterprise-level contact center features to SMB clients at a low cost. Delivering CCaaS will aid Reinvent Telecom reseller partners in remaining competitive in the market as feature parity in UCaaS platforms…
NUSO, a global communication-focused software as a service (SaaS) company, has become a Cloud Peering Partner for Zoom Phone on Zoom’s Provider Exchange. This means that Zoom customers may now connect to the PSTN using NUSO’s carrier phone, allowing organizations of all sizes to enjoy a smooth and secure communication experience. The partnership combines Zoom’s cutting-edge Cloud Phone System with NUSO’s unrivaled customer service and security to deliver an efficient, trustworthy, and secure communication solution. NUSO’s real-time service provisioning enables faster and more dependable client experiences, and incorporating the SaaS companies calling into the Zoom Phone application is an exciting development for both organizations. Briana Sullivan, VP of Marketing at NUSO, said: “We are thrilled to announce our Cloud Peering Partnership with Zoom for Zoom Phone users. Integrating NUSO calling into the Zoom Phone application is incredibly exciting for our collective teams. We look forward to growing the NUSO and…
GoTo introduces over 30 new features GoTo has revealed over 30 new features across its IT management, support, and unified communications solutions. The new features include GoTo Resolve and Zendesk connectivity for remote support sessions and automated session tracking. Also, Rescue and Google Translate integration, GoTo Customer Engagement, and OpenAI’s ChatGPT integration to produce custom content. Other additions include enhanced call statistics, a centralized security dashboard, and customized surveys. The new features are intended to help consumers and IT teams save time and money while boosting productivity, usability, and the customer experience. Read the full article. Virsae and Hammer team up for a 360-degree cloud contact center experience Virsae and Hammer have collaborated to introduce Outside In – Inside Out, a 360-degree consumer and agent experience solution for contact centers. The service delivers a unified view across on-premise, cloud-based, and hybrid infrastructures, allowing network readiness evaluations, customer journey discovery and…
Sinch, a cloud communications provider, has announced a partnership with Synoptek, a business and digital transformation advisory company, to offer professional and managed services for Microsoft Teams Phone System. The services will be integrated with Operator Connect or Direct Routing. The alliance was formed in response to the rising demand from business clients for expert services to supplement their personnel for managing the deployment, installation, and maintenance of the Microsoft Teams Phone System as well as connecting to the Public Switched Telephone Network (PSTN). Sinch is a Microsoft Operator Connect partner that assists organizations in integrating voice services into Teams via Operator Connect, allowing them to make calls to anyone, anywhere, over the PSTN. Professional and managed services help businesses complete this digital transition more quickly and efficiently. Sinch offers a carrier-grade voice network and is the largest Tier 1 network in the United States, providing reliable service to companies…
Messaging apps urge UK government to rethink online safety bill The heads of messaging apps including WhatsApp and Signal have written an open letter urging the UK government to reconsider its proposed internet law. The Online Safety Bill, which is presently being debated in the House of Lords, would provide the government with broad powers of censorship over all digital speech and information. The letter says that the measure might damage end-to-end encryption, allow indiscriminate monitoring, and fundamentally destroy communication security. The top executives of the firms say that there can be no “British internet,” and that the measure should be revised to encourage more privacy and security. Read the full article. AT&T to be the exclusive mobile carrier for US MVNOs The US National Content & Technology Cooperative (NCTC) has signed a deal with AT&T making it the exclusive mobile carrier for almost 700 small and mid-sized independent cable…
Peerless Network, a global communications provider, has announced the availability of its SIP Trunking services on Genesys’ AppFoundry marketplace. The AppFoundry marketplace serves as a helpful solution-centric marketplace for all Genesys platforms in one place by providing a variety of integrations and apps that help deliver excellent customer experiences. According to Jim Brewer, EVP of Products and Technology at Peerless Network, the collaboration with Genesys will provide companies with the freedom to select the carrier of their choosing. Peerless Network’s SIP Trunking service will be integrated with Genesys Cloud CX. This will provide clients with direct access to the company’s IP-based network. Customers in the United States will be able to increase communications effectiveness, broaden their reach internationally, and save money on international calls. “This combination also gives U.S.-based customers the opportunity to make their communications more efficient, expand their global calling footprint, and save on international calling,”…
