1930 Results

customer service

Search
ASA has recently put an end to a dispute regarding the misleading adverts of a UK Internet Service Provider, 6G Internet.
Telco Buzz

Exploring ASA’s Intervention in 6G Internet’s Misleading Adverts

By

The UK’s Advertising Standards Authority recently adjudicated a dispute over the supposed misleading adverts of ISP, 6G Internet. The ASA ruled that the company name erroneously suggested the availability of non-existent 6G services. The decision underlines a recurrent issue of consumer confusion over service offerings in the telecommunications sector. Despite the controversy, 6G Internet has not indicated plans to adjust their brand name, possibly sparking inevitable customer confusion as the prospect of true 6G technology looms nearer.

by
Keep Reading
With mobile operators currently juggling a record high of international roaming traffic, the necessity of countless wholesale roaming partnerships around the globe becomes evident.
Telco Buzz

Unlocking Roaming Potential: Netting Efficiency and Profitability Balance

By

As mobile operators grapple with record levels of international roaming traffic, they are faced with intricate wholesale roaming partnerships. Syniverse’s Senior Director, William Oliver, sheds light on intricacies surrounding such relations, mainly due to time-consuming discount calculations. Oliver proposes ‘multilateral netting’ as a solution to streamline cash flow and decrease workloads, taking into account not just roaming bills, but a variety of other payments.

by
Keep Reading
EXA Infrastructure has appointed David Gonzalez as Vice President of Sales to lead customer growth for Southern Europe. 
Infrastructure

Exa Infrastructure Appoints Business Development Expert David Gonzalez As Vp Sales To Drive Southern Europe Expansion

By

EXA Infrastructure, the largest dedicated digital infrastructure platform connecting Europe and North America, has appointed David Gonzalez as Vice President of Sales to lead customer growth for Southern Europe.  Based in Paris, David brings more than 20 years of telecom experience to EXA having worked at Orange, Colt Technology Services, Tata Communications and Telstra. His expertise across enterprise markets will support EXA’s focus as it extends across new customer segments. On David’s appointment, EXA’s Chief Commercial Officer Nicholas Collins said: “David’s deep understanding of the telecommunications industry, his strategic acumen and customer-driven leadership will make a valuable addition to our leadership team. We are excited to welcome him to the team and are confident that his leadership will accelerate our growth trajectory in Southern Europe”.   In this newly created leadership role, David will spearhead EXA’s sales strategy and be accountable for leading a team serving customers across France, Italy, Spain,…

by
Keep Reading
In 2021, Verizon made headlines, making a significant investment of $45.5 billion at an auction for a 5G spectrum in the C-band.
5G

Verizon’s C-band Spectrum Acquisition Impact on 5G

By

In an impressive advancement for 5G technology, Verizon has secured a $45.5 billion C-band spectrum, overcoming hurdles posed by satellite operators once occupying parts of this range. As operators transitioned off the C-band, motivated by the FCC’s lucrative rewards, Verizon confirms the completion of this process. This newfound access paves the path for an expansion that could amplify the bandwidth for 5G users nationally, providing a minimum of 140MHz of spectrum throughout the US, with full 200MHz access in a portion of markets.

by
Keep Reading
AppDirect has unveiled an expanded commercial collaboration with Vodafone Business to expand to wider international markets.
UCaaS

AppDirect and Vodafone Business Strengthen Partnership to Extend Global Reach

By

AppDirect, a renowned B2B subscription commerce platform, has unveiled an expanded commercial collaboration with Vodafone Business, a prominent technology communications company focused on enhancing digital success and societal connectivity. This strategic alliance empowers AppDirect’s technology advisors to market Vodafone Business’ distinctive communication services within their network, opening doors to wider international markets for both entities.

by
Keep Reading
There's an emerging buzz in the telecom sector as Sky Business is reportedly keen on acquiring TalkTalk’s B2B service - TT Business Direct.
Telco Buzz

Navigating Sky Business’s Potential Acquisition of TT Business Direct

By

In a strategic move to expand its enterprise customer base, Sky Business is reportedly eyeing the acquisition of TT Business Direct Limited, TalkTalk’s B2B service catering to 80,000 corporate clients. This proposed acquisition is a fallout of TalkTalk’s ongoing struggle to stabilize its financial conditions, with debts amounting to over £1.1 billion. The company’s asset liquidation could potentially disrupt the UK telecoms market, an exciting possibility that will be discussed in depth at this year’s Connected Britain conference.

by
Keep Reading
Ericsson and TPG are in the process of developing an AI-powered analytics tool, which is reported as the first of its kind in the region.
5G

Exploring Ericsson and TPG’s Innovative AI Analytics Tool for 4G/5G Networks

By

In a first for the region, Ericsson and Australian operator TPG are creating a cloud-native AI-powered analytics tool, designed specifically to streamline 4G and 5G networks. With the power to predict and fix performance issues in real-time, this tool aims to enhance response times to network issues and reduce reliance on complex infrastructure analysis. Showcasing TPG as an early adopter, this technology also enhances network flexibility as usage increases, allowing for tracking of around five million subscribers.

by
Keep Reading
By leveraging white label VoIP, resellers can customize and rebrand communication services under their own name. T
VoIP Fundamentals

How White Label VoIP Can Help Resellers Build Their Brand

By

In today’s fast-paced and competitive business landscape, resellers are constantly seeking ways to differentiate themselves, establish a strong brand identity and offer unique value propositions to their customers. White label Voice over Internet Protocol (VoIP) solutions have emerged as a powerful tool for resellers looking to gain a competitive edge in the telecommunications market.

by
Keep Reading
Verizon Business and Indian ICT company HCLTech team up in an agreement touted to be valued at a whopping $2.1 billion
Broadband

Verizon and HCLTech: Disruptor Deal Sparks Telecom Innovation

By

Verizon Business and HCLTech shake hands in a significant $2.1 billion deal, blending Verizon’s renowned technological capabilities with HCLTech’s Managed Network Services. The partnership is geared to invigorate clients’ operations with next-gen technologies, buttressing the modernization of service delivery and putting Verizon on the fast track to revitalizing its fixed-line business. Following this, major portions of Verizon’s operations will smoothly transition to HCLTech.

by
Keep Reading
Load More