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CCaaS

CallTower Introduces Solgari Contact Center for Microsoft Teams

By Aiste Kryzanovske July 14, 2023

CallTower, a leading provider of cloud-based unified communications and collaboration solutions, has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App. This release marks a significant advancement in the contact center agent experience by offering complete management capabilities within the Microsoft Teams platform.
Solgari’s Contact Center introduces an innovative solution that revolutionizes the way organizations communicate, collaborate, and serve customers using CallTower’s Microsoft Teams voice platforms.

AI

Infobip Launches AI-Powered “Experiences” to Transform Customer Engagement

By Aiste Kryzanovske July 14, 2023

Global cloud communications platform Infobip has unveiled its groundbreaking product, Experiences, a generative AI-powered journey builder that empowers businesses to engage customers, foster loyalty, and accelerate growth. This innovative no-code platform offers organizations a comprehensive library of AI-powered journey templates tailored to their unique business needs, spanning from onboarding and engagement to retention and loyalty.

5G

The Potential of Satellite and 5G/6G Integration

By Aiste Kryzanovske July 13, 2023

The GSMA and the European Space Agency are planning a collaboration to further integrate satellite and cellular technologies. This new alliance promises to bring non-terrestrial networking (NTN) into the market mainstream, a significant step, previously signaled by NTN’s inclusion in the 3GPP’s 5G standards. With eyes set for integration in future 6G networks, this collaborative endeavor aims to advance unique solutions for businesses and consumers. It’s an astounding opportunity that potentially could yield a high-growth market worth $18 billion between 2024 and 2031.

Telecom News

Navigating Retelit Future: How CEO Jorge Álvarez Shapes Telecom Growth

By Aiste Kryzanovske July 7, 2023

Italy’s telecommunications tycoon, Retelit, ushers in a new era of growth under the leadership of newcomer CEO, Jorge Álvarez. With the recent Retelit-Irideos merger, Álvarez is set to navigate the future of this B2B market leader, backed by a solid 20-year career in the global telecom industry.

News Roundup

A quick roundup of the news in Telecoms | Week #27

By Aiste Kryzanovske July 7, 2023

Ericsson plans a €155 million investment for a smart manufacturing hub in Tallinn, Estonia. BT will reduce its workforce by 1,100 at Adastral Park while investing in modernization. Cellnex acquires full control of OnTower Poland, expanding its tower portfolio. Unicon launches an enhanced partner program for resellers in end-user computing. NEC introduces a generative AI service to drive business transformation.

AI

Microsoft and Salesforce Lead Low-Code Market with Generative AI

By Aiste Kryzanovske July 5, 2023

Microsoft and Salesforce have emerged as leaders in the low-code space for their integration of generative AI, according to a report by GlobalData, a prominent data and analytics company. The digital transformation era has fueled the demand for rapid app development and intelligent automation, prompting innovative enterprises to explore the potential of emerging technologies. The “Low-Code Platforms: Competitive Landscape Assessment” report by GlobalData highlights the fiercely competitive nature of the low-code market segment. Microsoft has strengthened its position by combining its Power Automate offering with the new Azure OpenAI service. On the other hand, Salesforce has been consolidating its Salesforce Flow/Automation and Einstein tools, including Einstein GPT CRM tools, within its Data Cloud platform. Charlotte Dunlap, Research Director at GlobalData, acknowledges the rapid entry of global public cloud platform providers such as Google, Microsoft, and Amazon into the low-code market. These companies are launching strategies centered around visualization tools, automation…

Telecom News

The Health Informatics Service Deploys LogRhythm Axon to Secure Healthcare Innovation in the UK

By Aiste Kryzanovske July 4, 2023

LogRhythm, the company helping security teams stop breaches by turning disconnected data and signals into trustworthy insights, has partnered with The Health Informatics Service (THIS), an innovative, collaborative NHS organization providing digital and IT services, to transform healthcare security in the UK with LogRhythm Axon. The partnership enables THIS to serve one of its key customers within the Bradford District and Craven Place with a 100% cloud-native security operations platform. THIS gains a flexible security solution that minimizes expenses and provides a simple platform design for security teams to identify threats. Axon’s increasing adoption in Europe is strengthening enterprise’s hybrid IT security postures within the region and enhancing the analyst experience with complete visibility into network threats. “The threat landscape in Europe is currently experiencing rapid growth, with more organizations featuring in headlines after falling victim to sophisticated attacks. Amongst these organizations, the healthcare industry is one of the biggest…

Telecom News

Exa Infrastructure and Cambridge Management Consulting Form New Partnership to Create Access to New Markets

By Aiste Kryzanovske July 4, 2023

EXA Infrastructure, the largest dedicated digital infrastructure platform connecting Europe and North America, today announces it has partnered with Cambridge Management Consulting (Cambridge MC) as it continues to grow its Channel and Partner ecosystem. The partnership will bring together EXA’s award-winning network and Cambridge MC’s leading telecom experts who partner with public and private sector companies to support their digital transformation. “We’re delighted to announce this new partnership with Cambridge MC. Their expertise in delivering complex network transformations for enterprise and government customers will extend EXA’s reach to new markets and opportunities,” EXA Infrastructure, Chief Commercial Officer, Nicholas Collins said. “Partnerships are important to us at EXA and we are excited about the opportunity to work alongside Cambridge MC and their team of global experts.” This partnership is the latest addition to EXA’s Channel and Partner ecosystem which will comprise a hand-selected portfolio of strategic partners. Cambridge Management Consulting, Founder…

News Roundup

A quick roundup of the news in Telecoms | Week #25

By Rugile Bertule June 23, 2023

Cisco to Acquire Accedian, Enhancing Service Assurance Cisco has announced its plan to acquire Accedian, a Canadian network optimization specialist, in order to improve its service assurance offerings and enhance the Cisco Networking Cloud. Accedian, known for its SaaS-first service assurance platform, has extensive experience in complex networks and will bring valuable capabilities to Cisco. The CEO of Accedian emphasized the importance of performance visibility and its role in automation, telco cloud environments, and 5G services. Cisco’s General Manager praised Accedian’s expertise and collaboration, and the acquisition is expected to be finalized in the first quarter of Cisco’s FY 2024, with potential benefits for Cisco’s service assurance portfolio and networking solutions. Read the full article BT and British Army Partner for Wide-Scale Wi-Fi Deployment BT and the British Army have entered into a multi-million-pound agreement to deploy managed Wi-Fi services, called MOD Wi-Fi, across 162 sites in the UK. The…

Telecom News

ZTE’s Green Strategies: Reducing Emissions and Driving Sustainability in Telecommunications

By Rugile Bertule June 15, 2023

Discover how ZTE reduced greenhouse gas emissions by 7.5% through low-carbon strategies while investing in AI-driven digital energy solutions and joining the Science Based Targets initiative for a sustainable future.