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UCaaS

Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer Experience Excellence

By Kamile Bigenyte March 19, 2024

Avaya, a global leader in customer experience solutions, today launched its inaugural edition of the CX Force 2024 awards, designed to spotlight and celebrate the innovators, strategists, and pioneers dedicated to reshaping the world of customer experience recognising the individuals who create meaningful change and set the benchmark for exceptional experiences. The inaugural edition of Avaya’s CX Force awards are founded in partnership with the International Avaya User Group (IAUG), a community that allows Avaya users to connect and share ideas that are transforming the industry and are co-sponsored by Constellation Research, the Silicon Valley-based technology research and advisory firm.

Market Watch

Reinventing Core Communications: Strategic Imperatives for Growth

By Kamile Bigenyte March 15, 2024

Alianza, Inc., the leading cloud communications platform for service providers, today released a new Omdia Research report, “Reinventing Core Communications: Strategic Imperatives for Growth.” The report offers a transformation roadmap for service providers as they face increasing operational complexity, network costs, and revenue pressures that are creating hostile market conditions across the telecommunications industry.

$Singtel revealed that it has divested a fractional stake of 0.8% in Bharti Airtel to GQG Partners for a sum totalling $711 million.$

Market Watch

Singtel’s Shift From Telco to Techco: A Paradigm Shift in Telecommunications

By Kamile Bigenyte March 8, 2024

Singtel has made another divestment, selling a fractional 0.8% stake in India’s Bharti Airtel for approximately $711 million. It’s a part of Singtel’s ongoing strategy to transition from traditional telco operations to fully digital-based operations.

VoIP Fundamentals

The impact of VoIP on traditional telephony systems

By Aiste Kryzanovske March 4, 2024

In a realm shaped by technological leaps, communication is paramount. The clash between VoIP and traditional telephony unfolds a saga of innovation. Landlines tethered us, but VoIP liberated. Its cost-effectiveness, mobility, and rich features redefine connectivity. Traditional providers adapt, but VoIP’s journey continues, merging with AI, 5G, and virtual realms, pushing communication beyond limits.

VoIP Fundamentals

5G and VoIP – How The Next Generation Of Wireless Networking Will Impact Business Communications

By Gideon Hack February 26, 2024

In the dynamic realm of modern business, connectivity is no longer a luxury but a vital necessity. With 5G and VoIP technologies leading the charge, a profound revolution is underway in telecommunications. This article delves into the synergy between 5G’s lightning-fast connectivity and VoIP’s versatile communication, poised to redefine business interactions.

CPaaS

Moflix and NAGRAVISION to Unlock Next-Generation Consumer Engagement Opportunities for Telcos and Broadcasters, Enabled by Super Apps and Web3

By Kamile Bigenyte February 23, 2024

Moflix and NAGRAVISION are establishing a partnership to create an enablement platform for operators in the telco and broadcast media industries. Recognizing the need to extend propositions beyond video the partnership will equip operators with new opportunities through which to diversify their service offerings.

News Roundup

A quick roundup of the news in Telecoms | Week #6

By Kamile Bigenyte February 9, 2024

BT, Ericsson, and Qualcomm demonstrated successful 5G network slicing trials for diverse applications, proving its potential to improve service quality in the 5G SA era. Disney invests $1.5 billion in Epic Games to blend its iconic franchises with Fortnite. D&H Distributing launches the Go Big AI Program to help partners use AI technologies. IPFone acquires VoIP company Joon to expand its cloud communication services and enhance offerings through synergistic technologies.

Market Trends

Trends to Shape the Telecom Industry in 2024

By Aiste Kryzanovske January 22, 2024

In 2024, the telecom industry is witnessing a transformative shift driven by evolving customer needs, technological advancements, and environmental concerns. Key trends include the rise of self-service platforms, the migration to VoIP as PSTN becomes obsolete, standalone 5G networks taking center stage, AI integration for enhanced connectivity, and a strong commitment to sustainability. These trends are reshaping how telecom carriers operate and innovate, promising new opportunities in a rapidly changing landscape.

Market Watch

Blurring Mobility and Living Spaces: Hyundai and Kia’s Revolutionary Step

By Kamile Bigenyte January 5, 2024

Hyundai Motor and Kia are revolutionizing the amalgamation of mobility and living spaces by proposing the consolidation of home and car services. Assisting in this groundbreaking initiative is Samsung Electronics, providing the potential to transform our relationship between home and car via ‘Car-to-Home’ and ‘Home-to-Car’ services. This change promises remote control over various appliances through voice commands, as well as the ability to monitor and manipulate vehicle functions from home.

AI

Unveiling AI’s Telecom Dependency: Bridging Capability Gaps

By Kamile Bigenyte January 2, 2024

In the narrative of AI revolution, the telecom sector often remains overshadowed. Juniper’s ‘Top 10 Telco Trends 2024’, highlights how AI dominates even in this crossroads digital landscape. However, a critical question evolves – is our telecom infrastructure ready to steer the AI wave? As we plan to create AI-powered golden era, it’s imperative that our static infrastructures are fit for purpose to manage this data deluge.