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UCaaS

Sinch MessageMedia Announces Increased Capabilities of its HubSpot SMS & MMS Integration

By Aiste Kryzanovske August 30, 2023

Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that Sinch MessageMedia’s industry-leading, two-way SMS and MMS capabilities are being integrated into HubSpot’s Service Hub. This new integration provides marketing, sales and service teams with a 360-degree view of customers’ communications all within the platform, ensuring full visibility across their business and consistent message delivery across channels.

News Roundup

A quick roundup of the news in Telecoms | Week #34

By Aiste Kryzanovske August 25, 2023

Broadvoice collaborates with tech advisory firm, Bridgepointe Technologies Inc., enabling the latter to offer Broadvoice’s cloud communication services to mid-market clients. OpenAI’s latest release, GPT-3.5 Turbo, can now be fine-tuned by businesses, customizing it for specific tasks. Verizon, Ericsson, and MediaTek’s successful data sessions on Verizon’s 5G network pave the way for cost-effective 5G devices. Versa Networks achieves top scores in Gartner’s SASE report, streamlining security and networking solutions.

Telco Buzz

Huawei’s Innovation Leap: Empowering Data Communication Networks

By Aiste Kryzanovske August 21, 2023

The recent Huawei Network Summit 2023 in Jakarta became a milestone for the Asia Pacific telecom sector, reinforcing Huawei’s commitment to relentless innovation. The Summit demonstrated advanced solutions like the Intelligent Cloud-Network and novel products geared towards enhancing digital productivity. Focusing on the growing need for robust network operations amidst digital transformation, innovative strategies were introduced across various platforms. Transformative solutions promulgated include offerings for streamlined office networks, improved AI training efficiency and convergent network management.

AI

Unmasking Political Bias in AI Chatbots

By Aiste Kryzanovske August 18, 2023

A recently conducted study on ChatGPT, a popular AI chatbot, unveiled a political bias in its responses. A group of researchers from UK and Brazil noted a discernible left-leaning orientation, shaping an unexpected narrative. This raises questions about AI’s impartiality in conveying content, and signals the need for stricter scrutiny and regulation. As AI increasingly guides our informational insights, maintaining neutrality in its delivery becomes crucial for preserving integrity, particularly in electoral processes.

Market Watch

X’s Delays in Link Connections Rattle Online Landscape

By Aiste Kryzanovske August 17, 2023

In an unexpected turn of events, users have experienced noticeable delays in their connections from X, formerly known as Twitter, to prominent online platforms including Facebook, Instagram, Bluesky, Substack, Reuters, and The New York Times. This five-second lag, discovered by The Washington Post, has sparked concerns and discussions about the impact of even the slightest online slowdowns.

Telco Buzz

Infosys and Liberty Global Forge €1.5B Partnership for Digital Connectivity

By Aiste Kryzanovske August 16, 2023

Infosys, a global leader in consulting and technology services, has entered into a significant €1.5 billion, five-year partnership with Liberty Global, a leading international telecommunications and entertainment company. The collaboration aims to deepen their ties across the realms of digital entertainment and connectivity.

Market Watch

Google to Delete Inactive Accounts Starting December

By Aiste Kryzanovske August 15, 2023

Google has issued a firm reminder to its users regarding the fate of inactive accounts, announcing a new policy set to take effect from December 1, 2023. The technology giant recently dispatched emails to Gmail and other Google service users, notifying them of the policy’s rollout. According to the company’s latest guidelines, any Google account that remains dormant or unattended for a period of two years will be considered eligible for deletion.

CPaaS

Five9 Strengthens CX Platform with Aceyus Acquisition

By Aiste Kryzanovske August 14, 2023

Five9, the renowned provider of the Intelligent CX Platform, has unveiled its plans to acquire Aceyus, a prominent player in advanced data integration and analytics. The announcement comes as Five9 continues to bolster its capabilities and expand its market presence in the realm of customer experience solutions. Aceyus is recognized for its comprehensive suite of pre-built integrations, which enable the aggregation of data from various sources.

Telecom News

RingCentral Expands Video Solutions with Hopin Assets Acquisition

By Aiste Kryzanovske August 4, 2023

RingCentral, AI-driven global enterprise cloud communications provider, has made a strategic move by acquiring select assets from Hopin, a top-tier provider of online audience engagement technology. The acquisition encompasses Hopin’s flagship Events platform and Session product, aiming to bolster RingCentral’s video solutions and enhance its ability to cater to specialized interactive events.

5G

T-Mobile’s 5G SA Network Slicing: A Leap for Video Apps

By Aiste Kryzanovske August 3, 2023

As T-Mobile launches its 5G SA network slicing beta, it offers a unique window of opportunity to developers, aiming to improve video calling applications. With the rising demand for such apps in the remote work era, developers leveraging the tailored network slices could unlock applications showcasing faster speeds, decreased latency, and better reliability. As some experts express high hopes for the potential of network slicing, could this move revolutionize telecommunications amidst the surge in hybrid work?