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Oculeus, an innovative telecommunications software provider from Germany, has announced the launch of a cloud-based fraud protection service. The new solution, branded with the name Oculeus-Protect, is designed to meet the growing needs for security in the enterprise telecoms industry. The new fraud protection service is supported by the company’s regional cloud environment, and is currently available throughout Europe, and North and South America. The software provider defines the new service as “a real-time telecoms fraud protection service that provides enterprises an intelligent and automated framework to efficiently prevent false charges resulting from unauthorized usage of enterprise telecommunication channels by cybercriminals and other perpetrators of telecom fraud”. They claim that the software is able of block fraudulent telecommunications traffic within milliseconds, and have positioned the service to be totally independent of user’s telecommunications service provider. “There is a clear and definite need for our new telecoms fraud protection service,”…

Vodafone New Zealand recently announced it will be the first telecommunications company to launch an Intelligent Digital Human in cooperation with a Kiwi company, FaceMe. While the identity of the Digital Human should be revealed within the next two months, it is already clear that the AI-based assistant will be of great benefit in improving the self-service experience for Vodafone’s customers, and allow staff to devote time working with more complex customer demands. “Great customer experience happens through meaningful conversations.  FaceMe has evolved AI technology to create Intelligent Digital Humans that are human-like in their appearance and interaction. Thanks to machine learning, they are capable of continuously learning how to anticipate our customers’ needs and better serve them,” explained Vodafone’s director of Customer Operations, Helen van Orton. Orton emphasized that this initiative is not a replacement for front-line customer service, but will rather aid in maximizing staff…

Microsoft Teams Phone has rapidly surpassed 26 million PSTN users, showcasing a significant growth in enterprise voice solutions. Despite being adopted by only 6% of its 350 million users, its integration with Dynamics 365 and partnerships with global telecoms enhance its appeal. With businesses seeking unified communications, Microsoft’s strategic roadmap remains crucial.

In the fast-paced world of telecommunications, integrating AI into VoIP systems is becoming crucial for network optimization and enhanced customer interaction. By utilizing AI, operators can not only foresee and address potential VoIP issues swiftly but also maintain a competitive edge. This fundamental transformation ensures VoIP services run seamlessly.

SFR is navigating speculation and transformation, focusing on cloud opportunities. As a key European telecommunications player, SFR explores strategic decisions amid sales conjecture. Altice France, SFR’s parent company, examines multi-cloud solutions and sovereign cloud partnerships. These efforts align with regional trends, presenting vital opportunities in the evolving telecom landscape.

Telefónica is set to strengthen its partnership with NATO, offering access to its research and development infrastructure. This move includes leveraging resources like The ThinX lab and a cutting-edge quantum communications network, reinforcing Telefónica’s strategic role in secure telecommunications. This strategic alliance aligns with increasing global defence investments and positions Telefónica as a key player in advancing VoIP technology within the defence sector, ultimately enhancing cybersecurity and critical infrastructure protections. However, navigating this partnership involves overcoming compliance challenges and ensuring robust security protocols are maintained, affirming Telefónica’s place in modern telecommunications innovation.

Macquarie Technology Group’s new 150MW data center project could revolutionize the VoIP landscape as digital demands surge. Utilizing innovative funding strategies like capital recycling and joint ventures, the project highlights VoIP connectivity’s expanding role in cloud services. This initiative positions Macquarie as a top competitor in VoIP infrastructure growth.

In the ever-evolving telecommunications industry, embracing AI is now a necessity rather than a choice. Abhishek Sandhir of Sand Technologies warns that telcos resisting AI risk extinction. Emphasizing AI can boost telecom revenues and redefine their future amidst increasing consolidation and M&A activities. For telcos, adopting AI ensures cost efficiency, personalized interactions, and network optimization.

Discover the future of telecom with exciting trends set to reshape the VoIP landscape by 2026. From AI-driven automation enhancing customer interactions to the integration of MVNOs and Travel eSIMs boosting global connectivity, these innovations promise to revolutionize the industry. Operators, vendors, and investors must embrace these transformative forces for growth.