Ofcom delves into an investigation concerning BT’s recent 999 emergency call service outage. BT’s back-up system reportedly failed in providing efficient location data, intensifying the emergency identification process. This significant service disruption stirred discussions in Parliament, with technology minister Lord Camrose emphasizing the company’s delayed communication to the government about the issue. While BT extended an apology planned a full internal investigation, Ofcom’s survey will spotlight possible breaches of regulatory norms mandating constant network access to emergency organizations. The potential consequences are yet unclear.
