Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, is excited to announce that MINDD, a Dutch medical technology company, has selected Sinch to develop an advanced AI-driven solution to safely pre-triage patients, significantly alleviating the overwhelming burden on medical practices.
8×8 has launched AI-enhanced features for its cloud contact center and unified communications platform. These new capabilities focus on improving customer satisfaction by enhancing self-service and enabling agents to handle complex queries effectively. However, delays in feature rollouts could harm 8×8’s competitive position and market reputation.
Radware has launched EPIC-AI, an advanced AI-powered platform designed to revolutionize cybersecurity solutions. With state-of-the-art algorithms, EPIC-AI ensures precise, hands-free security for cloud, on-premises, and hybrid environments. This innovative technology enhances protection accuracy, expedites resolution times, and reduces costs, addressing the increasing risk levels from automated cyber-attacks and regulatory complexities.
Vertiv has unveiled the Vertiv MegaMod CoolChip, an innovative liquid cooling system integrated into a prefabricated modular (PFM) data center solution. Designed for AI computing, the MegaMod CoolChip accelerates the deployment of AI-critical infrastructure by up to 50%. This system offers scalability and high-density cooling, providing efficient solutions for AI compute providers.
Microsoft and Lumen Technologies are revolutionizing their data centers to meet AI-driven demand with an enhanced network infrastructure. Leveraging Microsoft Cloud, this partnership aims to accelerate Lumen’s digital transformation. The collaboration underscores the importance of robust networks in supporting AI applications, promising efficiency and innovation in VoIP and technology sectors.
BBVA has partnered with Telefónica to enhance its global cybersecurity operations through AI and process automation. This strategic move leverages Telefónica Tech’s advanced digital services to strengthen BBVA’s cybersecurity capabilities. With new facilities in Mexico replicating those in Spain, this collaboration aims to detect threats and protect data processing centers globally.
Omilia has launched Pathfinder, a groundbreaking tool designed to revolutionize Conversational AI (CAI) applications by reducing design and development time. Integrated into the Omilia Cloud Platform, Pathfinder analyzes raw data from files like PDFs and CSVs, automating the identification of customer intents. This innovation promises to enhance VoIP solutions by improving CAI deployment efficiency.
South Korean telecommunications leader SKT is enhancing its position in artificial intelligence with a $200 million investment in Smart Global Holdings. By acquiring a significant stake, SKT strengthens its AI infrastructure capabilities. This strategic move underscores SKT’s commitment to evolving as a global AI powerhouse, integrated with cutting-edge Nvidia GPU technology.
The new Artificial Intelligence (AI) Act in the European Union heralds a comprehensive regulatory framework for AI development and usage, with major provisions taking effect by August 2024. Central to VoIP technology, the Act categorizes AI systems by risk levels, implementing stringent regulations for high-risk categories, ensuring security and transparency in AI-driven communications.
In an unexpected move, Microsoft and Apple have withdrawn plans to join OpenAI’s board amidst growing scrutiny over AI ethics. This decision underscores the increasing responsibilities AI companies face. Both tech giants remain deeply invested in AI, opting to prioritize their strategic projects and respond to regulatory pressures.
