Following an internal reorganization, Telecom Italia (TIM) has signed a non-disclosure agreement (NDA) with the state investment bank Cassa Depositi e Prestiti (CDP) to begin talks on a possible merger of its fixed network with the state-backed company Open Fiber. This initiative is aimed at reviving a long-standing goal to establish a single fiber network company in Italy. The notion of combining the networks of the two businesses to create a single national broadband network for Italy has been discussed for at least two years. The government-owned CDP, which has a 60% investment in Open Fiber and a 10% stake in TIM, has long advocated for such an alliance . The government has determined that establishing a unified network will allow for a faster rollout of fiber technology, avoiding an overbuild and maximizing the use of European recovery funding. The decision comes as TIM CEO Pietro Labriola pushes…
Treasure Data, an enterprise customer data platform (CDP), and Sinch, a worldwide supplier of cloud communications, have established a strategic alliance to enable more tailored and engaging dialogues with customers across multiple channels. The collaboration aims to meet the demands of businesses who want to connect their consumers more effectively through mobile channels utilizing real-time data. Treasure Data’s smart CDP creates a complete, holistic view of a customer by securely stitching together key data sources that are normally segregated, such as CRM, marketing automation, point-of-sale, and social media. Through the CDP, service agents may gain insight into all aspects of the customer experience, which can then be accessible across numerous communication channels provided by Sinch’s multi-channel communication platform. Email, text, phone calls, and mobile messaging apps like WhatsApp, iMessage, Telegram, and others are included. Rick van Esch, Vice President of SaaS Business at Sinch, commented: “We are seeing…
Twilio, a USA-based cloud communications platform, on Monday announced its largest acquisition to date. The company is buying the customer data startup Segment for $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. Segment is a customer data platform (CDP) that helps collect, clear and manage customer data. This platform allows organizations to move customer data from one application to another through an API, and use the platform to better control how the customer data travels through the systems. The deal is expected to close in the fourth quarter of 2020, and Segment will emerge as a part of Twilio. This acquisition could help Twilio expand beyond its core communications capabilities, and also could bring approximately $5 billion in revenue to both companies. This purchase is Twilio’s largest acquisition to date. Back in 2018, the company bought the email…