Pure IP, a New Zealand-based international VoIP communication solutions provider, has launched its Dynamics Call Connect solution, which enables inbound and outbound calls to Microsoft Dynamics 365 Customer Service platform for a comprehensive omnichannel experience. Customers can use Microsoft Azure Direct Routing to obtain numbers and external connections to enable inbound and outbound calls inside Microsoft Dynamics 365 Customer Service in a BYOC (Bring Your Own Carrier) paradigm. Following the news last year that Pure IP was one of the first Microsoft Operator Connect launch partners, Dynamics Call Connect is the newest development in the Pure IP fold that strengthens the company’s Microsoft voice credentials. Dynamics Call Connect makes use of Pure IP’s Azure Direct Routing as a Service offering to provide incoming and outbound calls for Dynamics Contact Center in over 43 countries, as well as inbound-only services in 137 countries, all from the cloud. Pure…
Latest Posts:
- Darryll Dewan Unveils Top Data Center Trends for 2024
- A quick roundup of the news in Telecoms | Week #16
- Fujitsu and Oracle Collaborate on Sovereign Cloud and AI Solutions
- Comcast Expands Now Brand to Address Connectivity Needs Post-Affordable Connectivity Program Closure
- LogRhythm’s RhythmWorld Europe Cybersecurity Summit Returns to Share Strategies for Cyber Resilience and Mitigating Future Threats
- Balancing Market Unity and Diverse Telecom Opportunities in EU
- Bharti Airtel, Dialog Axiata Merger: Impact on Sri Lanka’s Telecom Landscape
- NBN Achieves Groundbreaking Speeds with 100G PON Technology
- Smartphone Market Poised for Rapid Growth with Rise of GenAI Capabilities
Tag