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Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings. Together with Genesys, the company is able to offer its business customers a cloud-based contact center solution. Genesys Cloud will provide businesses with access to the Verizon network and include a contact-center-as-a-service solution to communicate with their customers.   The Cloud-based Contact Center as a Service from Genesys enables businesses to deliver a customer experience (CX) that is top class. The solution is delivered on an end-to-end, cloud-based remote access platform that takes advantage of Verizon’s network. In addition, the Verizon Business customer experience portfolio includes Genesys Engage subscriptions, that provides a passage from on-premises to hybrid cloud and public or private cloud deployments.   Furthermore, because contact centers rely on digital, primarily remote operations, Genesys Cloud will allow remote agents to take advantage of all the capabilities the contact…

The independent German telecommunications company 1&1 Drillisch has announced that it has accepted Telefonica Deutschland’s improved national roaming offer. Drillisch said that if a roaming agreement were to be reached with Telefonica, it would retrospectively add $41 million to its 2020 earnings, which it would book in its 2021 fiscal year.   Telefonica Deutschland and 1&1 Drillisch have agreed on the details of a new national roaming agreement after lengthy pricing disputes. Both sides claimed a positive result after the European Commission (EC) helped reach a compromise.   The companies are expanding their long-term partnership by transforming the current MBA MVNO contract into a National Roaming Agreement (NRA) under the 2014 Telefónica Deutschland and E-Plus merger remedy framework. The parties are now seeking to complete the contractual details for the NRAs by mid-May 2021.   Initially, the NRA includes a 5-year contract period that retroactively starts 1 July 2020 and…

NEC Corp., a major Japanese information technology company, has agreed to support the development of the UK’s fifth-generation wireless networks across the country, as reported by the British government. The announcement came after Japan and the United Kingdom signed a bilateral free trade agreement following Brexit. Details of the deal are currently unavailable. Since the UK has banned Huawei from deploying its 5G network and has decided to fully remove Huawei’s equipment altogether by 2027 because of potential security issues, the question of who can intervene to fill the empty space left by the Chinese seller has remained open. While European giants Ericsson and Nokia were obvious choices, other candidates also made an appearance. The UK government asked Japan to help deploy 5G networks in the country back in July. British officials then told colleagues in Tokyo that the Japanese technology companies NEC and Fujitsu could be the…

Cellnex Telecom, a Spanish wireless telecommunications infrastructure and services company, and Everynet, a leading LPWA pioneer and network operator, have signed an agreement to deploy IoT networks in Italy, the UK and Ireland based on LoRaWAN technology. The IoT networks will utilize the Cellnex infrastructure in these three countries, and will be dependent on the Everynet network solution. Cellnex not only provides towers, but also has its own IoT management platform. For data collection, Cellnex will provide an integrated IoT platform for real-time management and diagnostics, and the platform also includes the ability to immediately act predictively or preventively, manually or automatically. In addition, Everynet will be responsible for providing and managing the LoRaWAN network infrastructure. Both companies have stated the network will be available for a wide range of IoT devices and use-cases, including industry 4.0 services for asset tracking or monitoring, as well as smart cities…

The Ireland-based telecommunications and internet service provider Three Ireland Limited has announced that it has rolled out its nationwide 5G network, providing coverage in selected locations in each county. Covering 35% of the population from day one, the company claims to immediately become the country’s largest 5G network. The mobile operator has enabled 315 sites to use next-generation technology and plans to increase the number by adding 500 sites by the end of 2020. Three has invested about $100 million for the network’s deployment in the past year and is expected to spend the same amount for several years to come to increase their coverage. However, Three’s customers have had to wait much longer to access the 5G network than customers of other mobile operators, Eir and Vodafone, who launched their 5G technology last year. Being about a year behind their competitors, it is conceivable that Three will…

Patton VoIP Solutions to use Deutsche Telekom’s SIP services Patton Electronics, a provider of UC, cloud and IoT solutions for carrier, enterprise and industry, has announced that its SmartNode VoIP gateway and eSBC product lines have been tested and are compatible with the new Deutsche Telekom CompanyFlex and DeutschlandLAN SIP-Trunk services. This success is thanks to Patton’s many years of developing innovative hardware, software and cloud based UCC solutions. Patton is committed to continually expanding its extensive cross-certification library. Patton’s SmartNode VoIP Gateways and eSBC will provide key networking features to Deutsche Telekom’s SIP-based business communication solutions. Read more at: https://tinyurl.com/yy5khxgl Liechtenstein offers the fastest broadband in the world Cable.co.uk conducted a study that compares and charts global broadband speeds . At the top of the list is Liechtenstein, with the fastest broadband in the world averaging 229.98 Mbps. The data also revealed that North African countries have the slowest…

The GSMA, an industry organization representing the interests of global mobile network operators, has announced that major vendors ZTE, Ericsson, Huawei and Nokia have passed an independent security audit of product development and lifecycle management processes and intend to submit a network kit for evaluation in the second test round. This testing system is called the Network Equipment Security Scheme (NESAS) and claims to have been designed to increase industry confidence in telecommunications network equipment while promoting a more coordinated mobile market. NESAS was jointly established by GSMA and 3GPP. NESAS provides an industry-wide security assurance framework to improve the level of security throughout the mobile industry. The scheme defines security requirements and an assessment system for secure product development and product life cycle processes, and uses 3GPP-defined security test cases to assess the security of network equipment. The audits are conducted by world-class security auditing companies on…

DartPoints collaborates with LOGIX for interconnection services in Texas DartPoints and LOGIX are partnering to provide Texas with interconnection. LOGIX’s network will interconnect with DartPoints’ facilities throughout Texas, resulting in enhanced regional connectivity between each endpoint, and providing one-stop access to more than 150 regional, national and international data centers and global websites. With this collaboration between the two companies, DartPoints’ customers will gain access to LOGIX’s extensive fibre network, and get greater access to edge interconnection points. Read more at https://tinyurl.com/y6gy8xwh Voxox and Passage Telecom are launching a cloud phone Voxox, an innovator in cloud communications solutions, and Passage Telecom, Nigeria’s leading ISP, have announced their partnership. Passage Telecom will now offer Voxox Cloud Phone services in Nigeria, which will be  hosted from Voxox’s US and European data centers. This is the first deployment of Voxox Cloud Phone on the African continent, while Passage Telecom currently only serves Nigerian…

TIM, also operating under the name Telecom Italia, is the largest Italian telecommunications services provider, offering telephony and mobile services as well as DSL data connectivity. The company has made every effort to maximize coverage in its fibre-optic rollout, bringing ultrabroadband to underserved areas and covering more than 2,000 districts in about 5 months. This increase in infrastructure is a key advancement in Italy’s growing need for connectivity in rural and sparsely populated areas across the country. As a result of this deployment, approximately 65% of households in these areas now have access to a high-speed connection, and in a short period, this initiative has taken an important step in bridging the digital divide in the country that TIM aims to fill by 2021. The fibre network currently covers 86% of the Italian population and it TIM aims to increase this figure to 90% by December, 2020. Although…

The Indian telecom giant Bharti Airtel has selected Nokia’s CloudBand-based software products to power its Voice over LTE (VoLTE) network. Nokia stated that this network supports more than 110 million customers, making it the largest cloud-based VoLTE network in India and the world’s largest VoLTE service managed by Nokia. According to the Finnish telecom gear maker, the deployment of cloud-based VoLTE will enable Airtel to provide its mobile customers with faster, more reliable and cost-effective call connectivity. Nokia’s solution, which has been deployed to cover all 22 telecom service areas in India, uses commercial, off-the-shelf IT hardware with cloud-based Virtual Network Functions (VNFs). Nokia noted that cloud-native VNFs consume far less power and space compared to traditional 2G or 3G circuit-switched legacy cores. With Nokia’s VoLTE platform, Airtel will be able to reduce its 3G network traffic and use the freed-up spectrum to deploy 4G / LTE services for higher speeds…