Ofcom’s recent quarterly report reveals a surge in customer complaints against Virgin Media, prompting scrutiny into its cancellation policy. Despite contention from VMO2, the report paints a stark contrast between Virgin Media’s dissatisfaction rates and Sky’s remarkable customer approval.
Ofcom’s proposal to supply backup batteries for mobile sites to improve network resilience has brought forth divergent viewpoints. Vodafone – a prominent voice in the debate – highlights operational complexities and massive costs associated with the backup plan, stressing that mobile operators should not carry the full financial burden.
Ofcom’s annual report, “Connected Nations,” provides a comprehensive update on the state of broadband and mobile services in the UK. The report reveals a noteworthy advancement, indicating that 78% of the UK now enjoys gigabit-capable broadband, marking an 8% surge from the previous year’s 70% coverage.
In response to reports detailing serious device failures during the transition from analogue to digital telephony, the UK’s Technology Secretary, Michelle Donellan, convened a meeting with telecom companies and regulator Ofcom. Following the discussions, phone providers, previously urged to pause any forceful transitions, have committed to a charter aimed at protecting vulnerable households, particularly those relying on personal alarms or telecare for remote support.
Shell Energy faces a £1.4m fine imposed by telecom regulator Ofcom for a serious breach in communication service rules. Over 70,000 customers weren’t correctly notified about end-of-contract and best tariff options, a grave misstep underscoring the importance of clear, timely communication in service provision. Substantiating the matter, some customers were even misinformed about costs post-contract, leading to unwarranted overpayments.
Under the Online Safety Act, UK’s telecoms regulator Ofcom, gears up to reinforce online safety, focusing on protecting vulnerable users, especially children. Their proposed laws call for tech firms’ accountability, ensuring a thorough content governance to curb harmful material. They seek stakeholder feedback on their initial codes against illegal harms online, marking the end of harmful content and the dawn of user safety.
Ofcom has cemented plans to propel UK’s 5G coverage by introducing the nation’s first millimetre-wave (mmWave) spectrum auction. This will span the robust 26GHz and 40GHz spectrum bands, targeting faster 5G speeds across 68 UK towns and cities. Interestingly, mmWave 5G promises impressive speed and capacity upgrades, but struggles with range and penetrability, making it ideal for densely populated areas. The auction awaits a verdict on a key industry merger before commencement.
The UK’s newly-sealed Online Safety Act transforms Ofcom into a powerful Internet watchdog. However, its journey has sparked both acclaim and apprehensions concerning children’s online protection and potential privacy infringements, respectively. Crucially, the legislation’s implementation might take a couple of years.
Ofcom’s revised net neutrality rules in the UK now allow broadband providers to offer tiered services based on latency, not just throughput. Furthermore, these new regulations also permit the creation of specialized services, paving the way for network slicing and multi-access edge computing in the future. On the somewhat contentious front, zero-rating, or providing unrestricted access to specific online services, gets a green light, albeit with a few conditions.
UK’s communications regulator, Ofcom, has initiated an in-depth examination of the market dominance by Amazon and Microsoft in the cloud infrastructure services space, a move raising concerns about market competition. The regulator has tasked the Competition and Markets Authority with evaluating potential challenges for consumers in switching cloud providers due to issues like high data transfer fees and technical barriers. The outcome of this audit could have potential implications for these tech giants and impact the future landscape of the cloud services domain.
