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Ofcom’s Cristina Luna-Esteban has recently criticized renowned UK ISPs including BT, Sky, TalkTalk, and VMO2, regarding delays in finalizing a launch date for the One Touch Switching (OTS) system. This creates a dilemma, as extended delays restrict consumers from accessing easy and simplified ISP switching. OTS, initiated by Ofcom to streamline provider switches, experiences technical complexities pushing its initial deadline, causing a concern echoed by Ofcom’s Lindsey Fussell.

Following successful end-to-end integration testing of their OTS solutions, telecommunication pioneers Sonalake and KCOM further prepare for industry-wide trials. Their collaboration trailblazes customer experience advancements with agile innovation, particularly with Sonalake’s launch of pivOTS™. This enterprise-grade solution aids ISPs in achieving OTS compliance securely and cost-effectively.