The debate over charging content providers for carrying their traffic raises concerns as digital minister Volker Wissing praises open internet. Telecoms argue network investment, but implications of potential service withdrawals remain undiscussed.
Elon Musk’s $44 billion cash proposal to take over Twitter Inc. was approved on Monday, giving the world’s richest man control over the social-media network where he is also one of its most popular users. As part of the arrangement, Musk plans to take Twitter private. Tesla’s CEO promised additional features and reaffirmed his call for Twitter’s content moderation policy to be loosened. Free speech, according to Musk, is the backbone of a functional democracy, and Twitter is the digital town square where important issues affecting humanity’s future are argued. If approved, the acquisition would be one of the largest in tech history, with worldwide ramifications for years to come, including the potential to shape how billions of people use social media. Elon Musk took a bite out of Twitter in early April, leaving with 9.2% of the firm and plans to exert control over it through…
We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…
Google Voice is finally getting an update with the addition of Voice over Internet Protocol (VoIP), honoring the company’s commitment made in 2017 to make improvements to the application. Social media apps such as Facebook and Instagram have already been using VoIP carried over Wi-Fi or mobile data for voice calls in private or group messages, enabling communications between users through voice messages and video calls. Google Voice has been functioning as a phone call relay system, forwarding calls through another number. However, the app has never used VoIP for carrying traffic, and has been constrained to providing traditional phone connections. There is another Google messaging app, Hangouts, that facilitates audio chat between mobile devices over WiFi. However, this app is intended more for personal use rather than for professional engagements, and a Hangouts Dialer plug-in is required to be able to place calls within Hangouts app. Scott…
