Ujet raises $55 million to expand cloud-based customer support platform Ujet, a leading provider of cloud contact center software, has secured USD 55 million in Series C funding to expand its sales and marketing teams at home and internationally, as well as launch new products and features. The San Francisco-based company already claims to have several high-profile clients, including Google, Instacart, and PayPal’s iZettle. Ujet enables customers to contact support teams through voice, email and messaging, and integrates smartphone cameras so they can easily submit photos and videos documenting problems. With this funding, the company is now well-positioned to capitalize on the increased demand for cloud-based contact center technology. Read more at https://tinyurl.com/y8ayek29 UK security officials tell telcos to stock up on Huawei gear – report The National Cyber Security Centre (NCSC) has suggested that UK telecoms operators stockpile critical equipment to ensure the sustainability of telecoms infrastructure, as political…
Facebook, telcos to build a huge subsea cable for Africa and the Middle East Facebook, together with a group of telecom companies, including Vodafone, Orange, STC, China Mobile International, MTN GlobalConnect, Telecom Egypt, and WIOCC, will build a subsea cable system that is claimed to be one of the largest in the world. The project is called 2Africa and will cover 37,000 km of cables interconnecting Europe (eastward via Egypt), the Middle East (via Saudi Arabia), and 21 landings in 16 countries in Africa. The system is expected to go live in 2023/4, delivering more than the total combined capacity of all subsea cables serving Africa today, with a design capacity of up to 180 Tbps. Read more at https://tinyurl.com/yahgfe8g Workvivo raises $16 million to reinvent the intranet in the age of Slack and Zoom The Irish startup Workvivo, an employee communications platform, has raised USD 16 million in a Series A…
NetNumber, the US-based provider of centralized signaling and routing controller (CSRC) solutions, and Voipfuture, the developer of edge technology for monitoring and analyzing voice quality in IP networks, have announced the launch of a fully-automated and intelligent routing system for voice services. This is the industry’s first intelligent platform to conduct traffic analysis for media and signaling, and transform quality information into routing actions. According to the announcement, the system will provide domestic telecommunications companies and international carriers with the capability to automatically reroute traffic in real-time in case of media quality deterioration. The rerouting and route recovery decisions will be based on the specified policies of the communication service providers (CSP). It is stated that the availability of automatic rerouting capabilities allows CSPs to improve quality by choosing more efficient downstream carriers, thereby attracting additional traffic from customers as well as OTTs and optimizing termination costs. Moreover, valuable traffic can receive…