Micro Plus Software Ltd, known as Tollring, has formed a strategic equity alliance with Amity Solutions to enhance voice analytics and recording through Generative AI-powered applications. This collaboration will expand Tollring’s global reach and product offerings, leveraging Amity’s AI Lab resources to provide cutting-edge AI capabilities and comprehensive communication solutions.
Tollring has extended its longstanding relationship with Dstny by securing a new three-year contract to deliver its latest call recording solution to Dstny’s pan-European service providers. The contract renewal reaffirms Dstny’s confidence in Tollring products and services which integrate seamlessly with their infrastructure and meet customer compliance requirements in each region.
Tollring, a leading developer of analytics software, has introduced its Analytics 365 AI-Powered Recording to the Microsoft Azure and AppSource marketplaces. This new feature enhances the Analytics 365 portfolio, providing comprehensive recording capabilities for Microsoft Teams. The AI-driven tool offers transcription, keyword detection, topic analysis, sentiment evaluation, and outcome analysis, allowing organizations to gain in-depth insights into customer interactions and behavior patterns.
Discover the transformative potential of Analytics 365 Call Analytics in optimizing call performance within any organization. Learn how this tool by Tollring digs deep into call metrics, uncovering lost revenue opportunities and enhancing customer service. It’s seamless integration with Microsoft products and user-friendly deployment makes it an invaluable tool in the realm of business communication.
In telecom news, global circular solutions provider TXO bolsters its sustainability commitment by acquiring network decommissioning specialist Lynx UK, expanding its team and global presence. Meanwhile, the FCC strengthens rules against telemarketing abuse, aiming to protect U.S. phone subscribers from unwanted calls. Enreach introduces a Contact App Suite for enhanced business connectivity, integrating voice and call control with Microsoft collaboration tools. Additionally, Tollring unveils Record AI, an affordable cloud call recording solution democratizing AI automation for improved customer experiences across organizational scales. These strategic moves signal advancements in telecom sustainability, regulatory protection, business connectivity, and AI innovation.
T-Mobile sells its wireline business for $1 On Wednesday, T-Mobile US reached an agreement to sell Cogent Communications Holdings, its wireline operations, for $1, taking a $1 billion write-down charge in the process. The wireline industry, which generated $739 million in revenue last year, houses communications systems, data processing machinery and fiber optic cable. In accordance with the deal, Cogent will also acquire some business-related liabilities in addition to the fiber network, related assets and customers. Read more at: https://tinyurl.com/yckz82n2 SES and LiveU launch an integrated video solution In order to provide a complete solution for live video contribution and distribution along with premium content aggregation, SES has partnered with LiveU. Customers will now have access to the most reliable and affordable live video creation and distribution systems for broadcasting live sports, news and other events from stadiums, sporting venues and distant locations. SES broadcasts more than 700 hours of…
