Regulatory compliance is crucial for VoIP carriers to ensure the delivery of reliable communication services. Non-compliance can result in severe penalties, loss of licenses, and reputational damage. This article provides an overview of key regulations, such as data protection and emergency services, that carriers must navigate to operate legally and protect consumers.
In a significant move to ensure the smooth transition of landline services to Voice over Internet Protocol (VoIP), the UK government has announced an expansion in the roster of telecommunications companies committed to safeguarding vulnerable customers. The initiative, led by the Department for Science, Innovation and Technology (DSIT), now includes Openreach, CityFibre, and several others, alongside initial participants like BT and Virgin Media O2.
Verizon Public Sector has clinched a $15 million task order to upgrade voice and data services for the U.S. Navy’s Morale, Welfare and Recreation (MWR) division. The contract, granted under the federal government’s Enterprise Infrastructure Solutions (EIS) procurement initiative, will witness Verizon integrating innovative technologies and services for voice across MWR’s global locations.
In a strategic move, Cloudli Communications, a prominent Montreal-based provider of voice, data, and messaging solutions, has officially merged its brand with ConnectMeVoice, an originally New Jersey-based company specializing in cutting-edge hosted voice over internet protocol (VoIP), unified communications as a service (UCaaS), and call center as a service (CCaaS).
BT pushes forward with their ambitious plan to replace ageing Public Switched Telephone Network with IP-powered Digital Voice service, predicting a full national transition by 2025. This phased rollout highlights an industry-wide shift toward modern, energy-efficient, and highly reliable communication solutions. However, with earlier power outages prompting questions around adequate support during emergencies, the telecoms giant is treading carefully. As we brace for a digital era, join us at Connected North 2024 to delve deeper into what this change signifies for UK consumers.
A cloud-based business Voice over Internet Protocol (VoIP) phone system called Hosted Voice will be added to the Smart City Networks portfolio of goods and services, the US-based provider of cutting-edge technology and communication services for trade exhibitions and events, has announced. The Smart City Hosted Voice solution, which was created with mobile users in mind, provides one-number calling from any device, and round-the-clock access to admin and user portals that let users individually manage their phone settings, greetings, out-of-office messages, phone mail, and other features. Smart City Hosted Voice provides a mobile app that allows any device to be used alternately for incoming and outgoing calling, and the system may be linked with Microsoft Teams deployments. Hosted Voice is a telecommunications platform that provides crystal clear call quality, flexibility and a variety of capabilities to tailor the product to the specific demands of any site, whether…
Google Voice is finally getting an update with the addition of Voice over Internet Protocol (VoIP), honoring the company’s commitment made in 2017 to make improvements to the application. Social media apps such as Facebook and Instagram have already been using VoIP carried over Wi-Fi or mobile data for voice calls in private or group messages, enabling communications between users through voice messages and video calls. Google Voice has been functioning as a phone call relay system, forwarding calls through another number. However, the app has never used VoIP for carrying traffic, and has been constrained to providing traditional phone connections. There is another Google messaging app, Hangouts, that facilitates audio chat between mobile devices over WiFi. However, this app is intended more for personal use rather than for professional engagements, and a Hangouts Dialer plug-in is required to be able to place calls within Hangouts app. Scott…
A new study led by Juniper Research predicts that over the next five years, Over-the-top (OTT) voice service providers will increase their profits by five times, reaching over $10 billion by 2020. The research ‘Future Voice Strategies: mVoIP, Carrier OTT, WebRTC, HD Voice & Video Calling 2015-2020’ argues that as 4G network rollouts accelerate, OTT voice providers such as Skype and WhatsApp will significantly increase its traffic and revenue potential, thus enabling them to offer high-quality VoIP (Voice over Internet Protocol) calls. The study points out that since most VoIP services are offered as a free or low-cost service, most OTT operators generate little profit. Subsequently, they need to focus on developing new revenue streams, by offering other value added services such as in-app purchases or social networking platforms. According to the research, as a result of OTT voice activity, traditional voice service operators will see their profits decline drastically.…
In an era dominated by digital communication, businesses are increasingly adopting Voice over Internet Protocol (VoIP) for cost-effective and long-distance charge-free communication. However, amid the benefits lies a critical factor: E911. This article delves into what E911 is, its operation in VoIP, compliance necessities, and the life-saving advantages it offers. It emphasizes the legal obligations, benefits like accurate location data, and the necessity for regular testing to ensure compliance. Ultimately, E911 in VoIP is not just a regulatory checkbox but a crucial service that underscores a provider’s commitment to public safety.
BYOD VoIP, or “Bring Your Own Device Voice over Internet Protocol,” lets employees use personal devices like smartphones, tablets, or laptops for business calls through VoIP. This approach enhances flexibility, productivity, and cost savings, but it also poses challenges like security risks, device compatibility, and privacy concerns. Implementing BYOD VoIP effectively requires clear policies, network readiness, robust security measures, and employee training.
