Vonage, a prominent player in cloud communications and a subsidiary of Ericsson (NASDAQ: ERIC), has clinched the prestigious Gold Award for its 5G advancements at the Merit Awards for Telecom. The accolade highlights Vonage’s commitment to fostering digital transformation through its global network platform.
In a significant move towards enhancing developer access to advanced network capabilities, Ericsson’s Vonage has teamed up with telecommunications giant Verizon. This collaboration, formalized through a memorandum of understanding, aims to integrate Verizon’s network APIs (Application Programming Interfaces) into the Vonage platform. This integration is expected to foster deeper consumer engagement and loyalty by enabling enterprises to offer a more seamless and enriched customer experience across various stages of the customer journey.
Swedish telecom giant, Ericsson, navigates uncertain market conditions as shares nosedive due to less-than-stellar sales and the aftermath of Vonage acquisition. CEO Börje Ekholm’s outlook paints a cautious but proactive stance into 2024, with reiteration that long-term EBITA margin targets remain unaltered. Despite this, debates swirl around the company’s decision to acquire Vonage and its impact on the downturn. Could potential partnerships and strategic moves towards Open RAN and Cloud RAN be the missing puzzle pieces to Ericsson’s comeback?
Vonage, a leading global provider of cloud communications solutions for businesses’ digital transformation, has introduced the Vonage Protection Suite, a comprehensive lineup of counter-fraud products and solutions aimed at safeguarding against the ever-evolving threats of online fraud and cyberattacks. The suite empowers developers and businesses to create robust counter-fraud measures, offering a unique level of customer control in managing communications.
Vonage secures a Top Customer Sentiment Award for Contact Center as a Service from Metrigy, tied for the highest overall score among 27 providers. Praise includes technical features, reliability, integrations, and AI capabilities, highlighting Vonage’s innovative approach to customer engagement.
Ericsson has announced that the Committee on Foreign Investment in the United States (CFIUS) has approved its $6.2 billion acquisition of Vonage Holdings. The transaction is scheduled to close by Thursday, July 21. The Swedish vendor’s most significant purchase to date is that of Vonage. This acquisition is a crucial component of Ericsson’s strategy, which calls for creating a market-leading service for businesses. Both the company’s boards and shareholders have approved the $6.2 billion all-cash transaction, but the deal was briefly put on hold while the Committee on Foreign Investments in the United States (CFIUS) looked at it. Following the transaction’s announcement, Ericsson became involved in a controversy in February involving payments to the Islamic State militant organization in Iraq. This incident led to investigations by various U.S. authorities, raising concerns that the deal would be in jeopardy. In spite of Ericsson’s offer price of $21 per…
Ericsson, a global networking company, has announced its plan to buy Vonage, a cloud-platform company based in the United States, for $6.2 billion. Ericsson is getting a more contemporary communications strategy with Vonage, which includes a cloud contact center, communications APIs, and a VoIP solution. The move reflects Ericsson’s growing attempts to join the enterprise market, with the goal of enabling these clients to take use of new services in addition to the high speeds enabled by 5G networks. This merger, though, is not about 5G. Ericsson is concentrating on Vonage’s communications APIs, which it hopes will allow it to access a global network of developers working on 4G and 5G technologies. Vonage is a cloud-based communications provider that allows clients to incorporate communications, such as voice, video, and messaging, into apps and products through its Vonage Communications Platform. Ericsson believes that Vonage’s cloud platform, which now serves…
Vonage, a global provider of VoIP business communications, has been selected by global appliance maker Fisher & Paykel to promote customer service communications to their clientele in Australia, New Zealand, Singapore, United Kingdom and the US. The company now uses Vonage’s messaging API to offer customers on-the-spot support notifications for maintenance via SMS. The API also helps businesses improve post-sales, especially regarding the way customers can provide feedback when services have been completed, so that the company can continually improve their services. In addition, the Vonage Messages API, built into the Fisher & Paykel platform, provides automatic and instant SMS confirmations and reminders for all technician appointments. This platform also includes self-service links for customers to easily cancel or reschedule an appointment. Fisher & Paykel Appliances EVP Marketing and Customer Experience, Rudi Khoury, commented: “Today’s customers want to be responded to instantly. They want regular updates from businesses…
The leading VoIP and unified communications (UC) services provider Vonage and a cloud-native UC integration management company Qunifi have joined forces to provide a fully integrated Microsoft Teams calling feature for Vonage Business Communications customers. Based in the UK, Qunifi operates the Call2Teams Microsoft Office 365 voice integration service that connects Microsoft Teams to any PBX or SIP trunk within minutes, enabling businesses to make and receive calls on any device using the Microsoft Teams application. Mark Herbert, Qunifi co-founder and CEO, said, “Customers are excited about using Microsoft Teams as a unified collaboration environment, but up to now, adding the Teams phone calling feature has been perceived as disruptive or costly. We have worked with Vonage to create a simple, per-user add-on to the Vonage Business Communications service, allowing customers to get all the benefits of Microsoft Teams while using the Vonage services they already have.” “Call2Teams is…
Huawei is nearing completion of a large R&D complex in Shanghai focused on semiconductor technology. Fujitsu, NEC, NTT, and DoCoMo have unveiled a groundbreaking ‘top-level sub-terahertz 6G device’ achieving 100 Gbps speeds over 100-meter distances in the 100 GHz and 300 GHz bands. MASV’s Solutions Partner Program simplifies large file transfers using their cloud-based platform. LEAP is expanding global customer outreach with Vonage’s Communications APIs and SIP Trunking for scalable cloud connectivity.
