DIDWW, a leading global provider of VoIP and SIP trunking services, has expanded its strategic partnership with AssistYou, a top developer of AI-driven voice assistants for large-scale phone customer service operations. By harnessing the power of DIDWW two-way SIP trunking, this collaboration aims to deliver enhanced voice services and further expand the global reach of AssistYou’s innovative voice assistant solution. Seeking to deliver best-in-class technology and services, AssistYou recognizes the crucial need for a partner, like DIDWW, capable of providing worldwide coverage for call termination, ensuring high-quality and secure VoIP communications. By employing the potential of voice technology, AssistYou helps businesses to reduce customer service workload, increase availability, and elevate overall customer satisfaction. Additionally, AssistYou Analytics tool enables organizations to analyze and enrich every phone call in real-time, generating valuable insights to optimize customer service and operational processes. Through this extended partnership, AssistYou will benefit from secure and uninterrupted voice…
EXA Infrastructure partners with Cinturion to connect state-of-the-art Trans Europe Asia System to its high-speed digital infrastructure, expanding routes and bandwidth for global customers and strengthening connectivity between India, the Middle East, and Europe.
Turner and Townsend partners with Network Rail to transform outdated telecom systems, enhancing the UK’s rail connectivity through resilient and affordable technologies. This collaboration aims to streamline the acquisition of skills for telecom infrastructure support, driving nationwide change.
Network slicing has become a popular topic in telecoms discussions, particularly in relation to the benefits of 5G for industrial or business applications. It is believed to improve the reliability and performance of connectivity in situations where network congestion or mission-critical operations are at stake. With the rollout of 5G Standalone, network slicing is becoming an increasingly important aspect of B2B installations.
Keysight and Nokia Bell Labs collaborate to tackle high-frequency challenges in mobile technology, exploring the potential of D-band and E-band frequencies, dubbed “subterahertz,” for 6G applications such as augmented reality and autonomous transportation.
Infobip secures leadership position in the CPaaS market for the second year, showcasing commitment to omnichannel communications. Outperforming competitors, IDC lauds Infobip for customer service, functionality, and more. Exciting times ahead with CPaaS X solution launch in May 2023.
Thematic integrates Generative AI into their feedback analytics platform, enhancing customer feedback analysis through large language models. Their new Theme Summarizer feature offers easy-to-read summaries, while visualizations and reports aid product decision-making and trend identification.
The virtual event platform market’s potential $40 billion valuation by 2032 signals increasing digitalization in businesses worldwide. As unified communications services grow in popularity, so does the demand for virtual and hybrid event solutions for various industries.
Ericsson and MediaTek set a new 5G upload speed record of 440 Mbps, enhancing user experiences for video conferences, streamers, and gamers. The groundbreaking achievement utilized Uplink Carrier Aggregation and promises improved network performance in various applications.
Europe’s 5G networks showcase impressive download speeds, potentially positioning them as a viable alternative to fixed wireless access (FWA) connectivity. With Norway and Spain leading the way, 5G is maturing into a justifiable investment, rivaling broadband and low Earth orbit satellite services in several European countries.