Discover how Microsoft aims to alleviate work intensity with AI integration into their 365 Copilot suite, focusing on enhanced workflows and creativity, while addressing concerns of job displacement. Explore AI-powered services and join the global conversation.
Amid global economic transformation, network technologies hold vital importance as businesses prioritize cost-saving cloud computing and greener power consumption. Focusing on enhancing customer experiences impacts the development of the metaverse, enabling smart cities and new monetization opportunities. Connectivity, as a critical component, drives sustainable growth across industries.
Sinch’s new international IP Connect service expands its direct connection voice footprint, addressing global call issues and delivering superior voice quality across Europe, Asia, Africa, the Middle East, and Latin America. Offering transcoder-free and consistent feature functionality, IP Connect helps improve customer engagement and contributes to building value, trust, and loyalty.
Genesys launches AI-powered solution, Genesys Cloud EX, focusing on employee engagement and performance within contact centers and beyond. This standalone system addresses workforce forecasting, scheduling, and employee development in today’s remote and hybrid work environments.
South Korea’s Ministry of Science and ICT revokes SK Telecom’s 5G license in the 28 GHz band due to unmet rollout requirements, mirroring the fate of rivals KT Corp and LG U+ last year. This leaves South Korea without high-band 5G, as other countries advance in the mmWave ecosystem.
Discover how enhanced indoor coverage for communication networks is shaping the future of 5G, with innovative use cases such as online gaming, AR, and telemedicine. Learn about Huawei’s industry-leading solutions, including the LampSite technology, designed to improve spectrum utilization, energy efficiency, and IoT readiness.
Vonage secures a Top Customer Sentiment Award for Contact Center as a Service from Metrigy, tied for the highest overall score among 27 providers. Praise includes technical features, reliability, integrations, and AI capabilities, highlighting Vonage’s innovative approach to customer engagement.
Sangoma Technologies Corporation partners with Telarus, enabling access to Sangoma’s cloud-based solutions for Telarus’s extensive partner network. This collaboration offers businesses modern communication systems and an affordable end-to-end solution.
Broadvoice’s b-hive platform earns the 2023 Unified Communications Product of the Year, offering small and mid-market businesses advanced UC technology and enterprise-level features. This innovative solution includes cloud PBX, unified communications, and integrations for popular platforms to enhance collaboration and commerce globally.
EQT’s acquisition of a 60% stake in a new company formed to own and operate Wind Tre’s fixed and mobile network assets promises innovation and growth for the Italian telecoms sector. While the deal is still awaiting regulatory approval, it highlights a broader trend in infrastructure monetization and strategic partnerships, paving the way for sustainable market competition.
