Aiste Kryzanovske, Author at VoIP Review

Telecom News

Intrado launches a solution for NG911

By Aiste Kryzanovske June 15, 2022

Intrado Corporation, a global supplier of technology-enabled services, has launched Intrado Power Access, a cloud-based solution designed to make operations at Public Safety Answering Points (“PSAPs”) more accessible, dynamic and cost-effective. As Next Generation 911 (NG911) becomes a reality, PSAPs are increasing their capabilities and preparing for an increase in delivered services and requests for assistance from a vast, ever-growing number of sources enabled by 5G communications and the Internet of Things (IoT). To tackle these difficulties, Intrado has enhanced its established emergency communications systems with additional features that are included in the Intrado Life & Safety cloud environment. Power Access, which is based on Intrado’s trusted emergency response software solutions that have served public safety for over 40 years, enables Public Safety Answering Points (PSAPs) to initiate the transaction at any starting point and proceed at a pace they can support. Power Access includes a browser-based…

Telecom News

3CX and Snom combination the most popular choice in the telco market

By Aiste Kryzanovske June 14, 2022

3CX, a provider of commercial communications solutions, and Snom Technology, an IP telephone manufacturer, are celebrating their ten-year strategic technology partnership. Both organizations collaborate closely in the field of customer service with the goal of providing their clients with coordinated solutions. Snom’s Research and Development group guarantees that all new versions and features of the 3CX UCC system are supported by Snom phones. Likewise, 3CX has provided assurance that future Snom phone functions will be compatible with the 3CX system. Both companies’ offerings have always been built on the open SIP standard and have consistently delivered noteworthy solutions. Both are equipped with a wide variety of features with the objective of achieving a high level of barrier-free interoperability between their products. This collaboration will create coordinated and inventive unique selling features that will persuade partners and resellers to use 3CX and Snom technologies in a UCC infrastructure.…

Market Trends

Sustainability in Telecoms. Mission (im)possible?

By Aiste Kryzanovske June 13, 2022

One of the most important lessons society has learned from being stranded at home and unable to travel during a pandemic, is that once carbon emissions fall, the benefits materialize remarkably quickly. What have telecommunications providers learned during this time? That due to the staggering demand for digital communications at this time, the global telecom infrastructure has been forced to consume more energy than ever before, increasing the carbon footprint.

News Roundup

A quick roundup of the news in Telecoms | Week #23

By Aiste Kryzanovske June 10, 2022

Ofcom has a plan for phone boxes Under new guidelines published by the UK communications regulator, Ofcom, stronger security for public call boxes went into effect. The new guidelines update from Ofcom’s aims to guarantee that strategically located phone boxes are not removed and that they are modified to provide extra services. As a result, phone boxes will be protected against removal if they are still needed by a local community. Millions of UK residents continue to rely on older technologies such as landlines and payphones for connectivity. Read more at: https://tinyurl.com/mryanv67 TIM to cut 1,200 jobs to minimize costs TIM has reportedly secured an agreement with labor unions that will allow the company to cut up to 1,200 positions, allowing TIM to save significantly on domestic personnel expenses. Cuts will be implemented through a voluntary early retirement program, which will be the first step in the Italian incumbent’s larger…

Telecom News

Dialpad launches a predictive engine dubbed Ai CSAT

By Aiste Kryzanovske June 9, 2022

Dialpad has launched Ai CSAT, a technology that evaluates each and every contact center interaction and forecasts customer satisfaction (CSAT) in real time. Dialpad’s Ai CSAT solution seeks to assist businesses in their desire to move away from post-call surveys, which can generate customer weariness and are sometimes seen as relationship deterrents. As a major component of the Dialpad TrueCaaS platform, Ai CSAT will enable insight into 100% of conversations and evaluate each client call. Organizations will be able to gain actionable data using AI and the customer satisfaction (CSAT) score, resulting in a superior customer experience. The purpose of AI CSAT is to enable a customer-centric strategy in which businesses may compile a comprehensive image of their consumers without bothering those customers with human feedback or surveys. This strategy will improve customer service by providing an accurate average CSAT score for each client and decreasing uncertainty and…

Telecom News

DIDWW and ID Travel Group cooperate to enable high-quality VoIP communications for travel advisors globally

By Aiste Kryzanovske June 8, 2022

DIDWW, a global telecoms provider offering premium quality VoIP communication and SIP trunking services for businesses and telco carriers all over the world, has announced an expanded strategic partnership with ID Travel Group. This premier B2B luxury tour operator encompasses travel advisors and sales professionals located in North and South America, Singapore and Australia. As part of this alliance, ID Travel Group will leverage DIDWW’s extensive virtual phone number coverage, allowing the company to accelerate its business growth and operate efficiently across multiple geographies. In addition, ID Travel Group will also utilize DIDWW’s fully compliant global two-way Voice and SMS solution to enhance the quality of its call center services and offer an extended reach for its customers. With an international business spanning five continents, ID Travel Group highly relies on powerful two-way SIP trunking for their call centers in the USA, Singapore and Zimbabwe, and home-based agents…

Telecom News

Nokia, DOCOMO, Fujitsu, NEC and NTT to conduct 6G experimental trials

By Aiste Kryzanovske June 7, 2022

Nokia, DOCOMO, Fujitsu, NEC, and NTT have established a collaboration to design and develop critical 6G technologies. In proof-of-concept (POC) experiments, next-generation mobile technologies will be focused on the sub-terahertz band and AI-enabled interfaces. The partnership will concentrate on two proof-of-concepts for upcoming 6G technologies: an AI native air interface and sub-THz radio access. These seek to prove that an AI-based 6G air interface outperforms a traditional air interface in terms of performance, and that high-data-rate beamformed access can be obtained in a high frequency band at 140 GHz. Nokia thinks that 6G will not only improve on existing technologies and systems, but will also expand and revolutionize the capabilities of a network. It will bring together the human, physical, and computer realms in order to unleash the full human potential. Nokia has identified six important technologies that will be critical components of future 6G networks in order…

News Roundup

A quick roundup of the news in Telecoms | Week #22

By Aiste Kryzanovske June 3, 2022

Zain launches voice over 5G Zain has become the first operator to commercially offer voice over 5G (Vo5G) services on its standalone 5G network. The new Vo5G service is accessible across Kuwait with statewide coverage, and on the all-new Samsung Galaxy S22 family of handsets. Phone-over-5G enables clients to experience crystal-clear voice communications over the 5G network alongside data services, all without interruption. Customers may also utilize the Internet, streaming services and data-heavy apps while having phone conversations, thanks to 5G’s stable and ultra-fast speeds. Read more at: https://tinyurl.com/2p8as9nu Staffbase buys a majority stake in dirico Staffbase has purchased a controlling position in 247GRAD Labs GmbH, the software business behind the dirico content collaboration platform. The dirico platform enables businesses to plan, develop, publishand evaluate content for marketing as well as internal and external communication. As a consequence, Staffbase today employs over 700 people and serves over 2,000 customers globally…

Telecom News

ESET launches telco and ISP cybersecurity offering

By Aiste Kryzanovske June 2, 2022

ESET, a multinational cybersecurity company, has introduced a new suite of solutions for the telecom and ISP industries, with the goal of providing consumers with comprehensive protection. The newly released ESET NetProtect suite provides network operators and end users with the tools they need to battle complex and evolving mobile threats. The new ESET NetProtect can safeguard consumer devices linked to telecom and ISP networks from harmful web domains or domain risks such as malware, phishing and possibly undesirable material via mobile or fixed network connections. End users may utilize the ESET NetProtect administration interface to modify their connected devices’ ESET NetProtect settings, manage their domain whitelists and blacklists, and receive security reports. These network-level solutions do not require any software installation on end-user devices because they’re compatible with every Internet-connected device, including iOS and Android, thanks to their integration into telco and ISP network services and proven…

Telecom News

BT and Ericsson ink a private 5G partnership agreement

By Aiste Kryzanovske June 1, 2022

BT and Ericsson have launched a new cooperative venture in which the two companies will collaborate to deliver private 5G networks to Industry 4.0 clients. The details of the multimillion-pound arrangement have not been released, although it is reported that the partnership duration is to be for several years. Under the terms of the agreement, BT will use Ericsson technology to provide private 5G networks to partners in a variety of industries, including manufacturing, healthcare, and transportation and logistics, with a focus on enabling valuable solutions such as asset tracking, predictive maintenance and automation. Asset tracking, predictive maintenance, networked sensors, real-time data processing, automation and robots are among the industry 4.0 solutions promised. The actual implementation may vary depending on the environment, but the private 5G network, which enables all of these use cases with low latency connectivity, is the main selling point. Katherine Ainley, CEO Ericsson…