Kamile Bigenyte, Author at VoIP Review

UCaaS

Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer Experience Excellence

By Kamile Bigenyte March 19, 2024

Avaya, a global leader in customer experience solutions, today launched its inaugural edition of the CX Force 2024 awards, designed to spotlight and celebrate the innovators, strategists, and pioneers dedicated to reshaping the world of customer experience recognising the individuals who create meaningful change and set the benchmark for exceptional experiences. The inaugural edition of Avaya’s CX Force awards are founded in partnership with the International Avaya User Group (IAUG), a community that allows Avaya users to connect and share ideas that are transforming the industry and are co-sponsored by Constellation Research, the Silicon Valley-based technology research and advisory firm.

Telco Buzz

Evolve IP Acclaimed for Innovative Customer Service Approach

By Kamile Bigenyte March 18, 2024

In a significant acknowledgment of its pioneering approach to customer service, Evolve IP has been distinguished as a front-runner in the realm of secure and efficient hybrid work solutions. The company’s recent accolade as a “Leader” and “High Performer” in G2’s Winter 2024 report underlines its commitment to facilitating seamless productivity for distributed workforces.

AI

Alkira and RestorePoint.AI Launch Cloud Data Management Service

By Kamile Bigenyte March 18, 2024

In a significant development at the Gartner Data & Analytics Summit in Orlando, FL, Alkira, a leader in agentless multi-cloud networking, has teamed up with RestorePoint.AI, known for its Secure Managed Data as a Service, to introduce a revolutionary cloud-based data management service. This collaboration is designed to empower mid-market enterprises with a private, secure network, accelerating the process of deriving value from analytics and Generative AI (GenAI) without the need for extensive resources.

AI

AI and Edge Computing to Drive Major Investment Surge

By Kamile Bigenyte March 18, 2024

The global enthusiasm for artificial intelligence (AI) is set to significantly boost spending in edge computing infrastructure and services, with projections from IDC indicating a jump to $232 billion this year, marking a 15.4% increase from the previous year. This surge reflects the growing demand for technologies that facilitate faster and more efficient data processing closer to the source of data generation.

Market Watch

Vodafone Sells Italian Arm to Swisscom in Strategic Move

By Kamile Bigenyte March 18, 2024

In a notable development, Vodafone has agreed to sell its operations in Italy to Swisscom, the Swiss telecommunications giant, for €8 billion, marking a significant shift in its business strategy. This sale is part of a broader effort by Vodafone to restructure its operations across Europe, aiming for a stronger, more focused presence in growing markets.

Infrastructure

Balancing Broadband Expansion and Community Harmony: Minister’s Take

By Kamile Bigenyte March 18, 2024

Digital Infrastructure Minister Julia Lopez MP addresses the need for shared infrastructure to tackle excessive fibre network duplication. She spotlights rural areas, where public perception of full fibre deployment is significantly affected by perceived uncontrolled infrastructural rollout. This prompts a change in guidelines to involve communities in the roll-out process, helping operators extend their networks without hindering local approval.

News Roundup

A quick roundup of the news in Telecoms | Week #11

By Kamile Bigenyte March 15, 2024

Telecom leaders discussed the challenge of monetizing 5G. Vodafone’s ‘The Great British Telecoms Switch’ campaign offers BT customers savings and compensations to switch providers. A Pew Research Center survey found U.S. teens have a complex relationship with smartphones. Verizon’s report shows a 129% rise in mobile network traffic over 5 years. Iliad aims to become the fifth-largest mobile operator in Europe by 2024.

M&A

CityFibre Acquires Lit Fibre, Boosts UK Network Expansion

By Kamile Bigenyte March 15, 2024

In a bold move that underscores its commitment to leading the UK’s fibre optic expansion, CityFibre has acquired Lit Fibre, a smaller but significant player in the market. This strategic acquisition is set to boost CityFibre’s reach by an additional 300,000 premises, signaling a significant step in its quest to become the nation’s third major infrastructure platform, alongside giants like Virgin Media O2 and Openreach.

Security

First Orion Announces First Real-Time, Out-of-Band Authentication Solution for Branded Calling Now Available Across All Major U.S. Carriers

By Kamile Bigenyte March 15, 2024

First Orion, the leading provider of branded communication solutions for enterprises, announces that the industry’s first real-time out-of-band call authentication solution, INFORM Paired, is now available across all major U.S. carriers. INFORM Paired ensures bad actors cannot impersonate a branded call from a legitimate enterprise and, as a result, reduces the risk of consumers getting scammed.

Infrastructure

TSS Identifies Key Data Center Technology Trends for 2024

By Kamile Bigenyte March 15, 2024

Total Site Solutions (TSS) (OTCQB: TSSI), a provider of data center services that reduce complexity and time-to-value through the integration of high-performance computing infrastructure and software, today shared the 2024 technology trends making a significant impact on data centers, digital transformation, and the Internet. Driven by the transformative explosion of artificial intelligence (AI) and machine learning (ML) and their impact on capacity and data compliance, these four trends will impact the market in 2024 and beyond: the adoption of modular data centers, new challenges for security and compliance, the impact of AI on energy efficiency and sustainability, and addressing the skill and talent gap in the industry.