Cybersecurity in the VOIP industry faces escalating threats as AI advancements surge. John Grancarich, Fortra’s Chief Strategy Officer, emphasizes combining offensive testing with defense to prevent attacks like reconnaissance and data exfiltration in VOIP systems. Integrating AI for generative security, threat detection, and SOC automation is crucial to enhancing protection.
Revolutionizing patient interaction, PatientSync partners with Telnyx to enhance healthcare through AI-driven voice technology. Integrating Telnyx’s voice infrastructure, PatientSync offers seamless patient interactions for scheduling and billing, emphasizing low-latency communication. This collaboration underscores AI’s role in efficient patient engagement, setting new standards in healthcare telecommunications.
In today’s hybrid work environment, Microsoft Teams is pivotal for workplace transformation, with over 320 million users. However, Microsoft Teams governance remains a challenge, often hindering progress, promoting shadow IT, and risking data leaks. Striking the right balance in governance is key to secure and efficient collaboration.
Telefónica’s new messaging service, rooted in Rich Communication Services (RCS), revolutionizes enterprise communications. By integrating AI, businesses can automate interactions, enhancing customer satisfaction and operational efficiency. RCS surpasses traditional SMS, offering engaging content like images and videos. This strategic shift promises improved reliability, segmentation, and personalized communication for businesses.
The Splunk State of Observability 2025 report unveils how observability transforms modern businesses. Conducted by Cisco, the extensive survey underscored observability’s strategic role in enhancing customer experience and productivity, guiding key decisions. With 74% of IT professionals affirming its impact, observability is pivotal for improved interactions, revenue growth, and innovation.
In today’s telecom landscape, the trust in voice channel connectivity is dwindling, largely due to unidentified spam calls. Roughly 80% of such calls go unanswered, impacting genuine business interactions. That’s where Hiya comes in. With services like Hiya Protect and Hiya Connect, they redefine call identification, leveraging AI and strategic partnerships with giants like AT&T, Samsung, and Vodafone. Their innovative solutions enhance call transparency and protect brands, thereby revitalizing consumer trust and improving answer rates. Embrace the future of VoIP with Hiya’s tailored, cutting-edge solutions, and restore confidence in your communications.
Telecoms are at a crossroads, seeking a shift from “telco to techco” while optimizing VoIP and AI integration. Despite hurdles, strategic choices in network and service delivery remain crucial. As VoIP technologies evolve, transformative steps in AI and data centers are key for future success and sustainability.
In the fast-changing digital world, consumers are gravitating towards AI assistants such as ChatGPT and Google Gemini for convenience and speed, according to TELUS Digital. Survey data reveals that 32% of users have shifted from traditional apps to AI. The trend is driven by factors like faster task completion and enhanced accessibility, reshaping technology use.
Lenovo’s AI-powered PCs are revolutionizing enterprise VoIP through digital assistants that enhance workflow, automate tasks, and improve decision-making. This strategic move allows businesses to deploy AI agents within their telecommunication systems, ensuring seamless operations. With Lenovo’s innovative approach, enterprises can experience enhanced productivity and robust security in their VoIP infrastructure.
Discover the power of CPaaS in revolutionizing business communications. By embedding automation and multichannel messaging into workflows, organizations can enhance efficiency and engagement. Harnessing AI, CPaaS platforms significantly improve interactions across various channels. Stay ahead with technologies like RCS and conversational intelligence, optimizing communications for a seamless, satisfying experience.
