Vonage secures a Top Customer Sentiment Award for Contact Center as a Service from Metrigy, tied for the highest overall score among 27 providers. Praise includes technical features, reliability, integrations, and AI capabilities, highlighting Vonage’s innovative approach to customer engagement.
Discover the world’s first voice-integrated native CCaaS for Teams, as Oak Innovation partners with ROGER365.io to deliver a Microsoft-certified omnichannel contact center solution, blending seamless call recording and contact center services for enhanced user experience.
Reinvent Telecom, a private-labeled unified communications provider, has announced the introduction of MyCloud Contact Center, its Contact Center-as-a-Service (CCaaS) platform. The cloud-based solution is intended for small and…
SkySwitch, a white-label Unified Communications-as-a-Service (UCaaS) provider located in the United States, has added a new robust Contact Center capability to its platform. SkySwitch is a full-featured,…