Latest News

SkySwitch adds Contact Center functionality to its platform

LinkedIn Google+ Pinterest Tumblr

SkySwitch, a white-label Unified Communications-as-a-Service (UCaaS) provider located in the United States, has added a new robust Contact Center capability to its platform. 

 

SkySwitch is a full-featured, integrated solution for resellers. The company provides MSPs, VARs, telecom agents, interconnect ISPs and WISPs with a cloud-based voice platform that they can brand as their own.

 

The SkySwitch Contact Center effortlessly interacts with the SkySwitch UCaaS reseller platform, enabling a single billing and no setup fees for partners, while expanding on basic call center operations to provide advanced capabilities.

 

The SkySwitch Contact Center helps SkySwitch partners fulfill the increasing demand from small and medium-sized businesses for contact center applications. The system offers businesses cutting-edge communication capabilities that integrate real-time call data with SMS, text-to-speech, chat, chatbots and social integration to help these companies make better business decisions.

 

The SkySwitch Contact Center solution also provides white-label partners with an extra income stream to foster long-term loyalty and enhance customer service, especially for front-office and retail companies, customer support organizations and hybrid workforces. As a result of the solution’s scalability, partners may adjust their services as the demands of their clients change over time.

 

Blake McKeeby, Chief Technology Officer at SkySwitch, commented: “The new SkySwitch Contact Center is a feature-rich solution – including the ability to see full customer history with each interaction, no matter if it’s SMS, chat, email, or voice. And it’s all delivered via a clean and intuitive interface at half the cost of competitive products.”