Sinch’s latest report reveals that nearly all businesses plan to use AI in customer communications this year. As customer expectations grow, companies are embracing AI to deliver personalized, secure, and seamless experiences across channels like SMS, chat, and voice.
Sinch has launched Mailgun Inspect, a powerful email testing solution designed for Martech and Enterprise platforms. With deep integration, accessibility testing, and white label APIs, it enables brands to deliver high quality, compliant email experiences at scale.
DIDWW has launched outbound SIP trunking in Cyprus, expanding its high quality local call termination services to 54 countries. This strategic move supports businesses with reliable voice routes, regional compliance, and responsive customer support.
DIDWW has released an improved version of its phone.systems app, offering enhanced call management, cloud fax viewing, and advanced filtering tools. Available across major platforms, the update reflects DIDWW’s commitment to innovation and user productivity in global voice services.
DIDWW has launched Automations on its Messaging Platform, enabling businesses to build event-driven, multi-channel communication flows. With visual tools, real-time insights, and advanced features, the platform simplifies customer engagement while improving efficiency, compliance, and message delivery across SMS, email, and social channels.
Sinch has been named a Tier 1 vendor in ROCCO’s 2024 RCS Messaging Market Impact Report, based on feedback from 92 mobile operators across 64 countries. Recognized for technical innovation, support, and trusted delivery, Sinch empowers operators to scale, monetize, and evolve customer communications through secure, rich messaging experiences.
DIDWW introduces Automations on its Messaging Platform, enabling businesses to streamline communication with targeted SMS and emails triggered by user actions. This feature boosts efficiency, saves time, and enhances customer engagement through personalized, well-timed interactions.
DIDWW has launched emergency calling services in Costa Rica, enhancing global telecommunications for businesses. With seamless connectivity to Public Safety Answering Points through DIDs, enterprises ensure uninterrupted communication during emergencies.
Sinch and OneReach.ai have partnered to deliver powerful AI-driven customer experiences by combining Sinch’s global communications infrastructure with OneReach.ai’s advanced agent orchestration platform, enabling businesses to rapidly deploy intelligent, personalized interactions across preferred customer channels.
DIDWW has launched mobile virtual phone numbers in Slovakia, allowing users to quickly establish a local presence and enhance global communication. Instantly available via the user portal or API, this expansion reflects DIDWW’s commitment to delivering flexible and reliable communication solutions worldwide.
