In a groundbreaking move, Zoom Video Communications has unveiled its state-of-the-art London Engagement Hub, situated in the heart of Holborn, London. The new hub is poised to revolutionize the way we work, championing experiential working hubs supported by cutting-edge technology. This announcement marks a significant stride towards modernizing the workplace as we know it.
Avaya, a global leader in customer experience solutions, announced today that it has been awarded a cooperative purchasing contract in the Unified Communications and Contact Centre categories at Sourcewell ─ the leading Government Cooperative Purchasing Organisation in North America with more than 500 competitively solicited contracts to government, education, and nonprofit entities
RingCentral, AI-driven global enterprise cloud communications provider, has made a strategic move by acquiring select assets from Hopin, a top-tier provider of online audience engagement technology. The acquisition encompasses Hopin’s flagship Events platform and Session product, aiming to bolster RingCentral’s video solutions and enhance its ability to cater to specialized interactive events.
DIDWW, a global provider of premium quality VoIP communications and SIP trunking services for businesses and telco carriers, has announced the launch of its Point of Presence (POP) in Hong Kong. This strategically positioned POP is fully operational and ready to efficiently handle customer voice traffic, delivering superior performance and connectivity.
Spectrum Enterprise, a division of Charter Communications, Inc., has recently inked a multi-year contract with the State of Wisconsin Department of Administration. The agreement will grant state agencies, municipalities, and educational institutions access to Spectrum Enterprise’s diverse portfolio of network, internet connectivity, and cybersecurity solutions. This move aims to streamline technology services procurement, fostering connectivity among employees and citizens and ensuring seamless digital operations.
Five9, Inc., a provider of the Intelligent CX platform and listed on NASDAQ as FIVN, announced today that Frost & Sullivan has recognized it as a Growth and Innovation leader in the Frost Radar™: European Cloud Contact Center Market, 2023. The Frost Radar™ report highlights key criteria, including the company’s long-standing presence in Europe, consistent growth, effective go-to-market strategies, robust customer support, commitment to local markets, and investments in transformative technologies such as AI integration.
Leading communications and networking provider, Alcatel-Lucent Enterprise (ALE), has introduced Rainbow™ Hub in the UK, an innovative cloud-based Unified Communications as a Service (UCaaS) solution. This cutting-edge offering combines the power of Unified Communications (UC) and Private Branch Exchange (PBX) solutions into a single, fully cloud-based service. By embracing Rainbow Hub, businesses can say goodbye to the hassle of physical PBX systems, freeing up resources that can be directed towards critical operations and value-added initiatives.
Belgian telecoms group Proximus’ recent investment catapults it deep into the global Communication Platform-as-a-Service (CPaaS) sphere. By acquiring a majority stake in India’s Route Mobile, the company fortifies its ambitions of becoming a global industry leader. This move isn’t just about ownership, but a mutually beneficial partnership, expected to drive substantial value and facilitate significant market expansion.
CallTower, a leading provider of cloud-based unified communications and collaboration solutions, has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App. This release marks a significant advancement in the contact center agent experience by offering complete management capabilities within the Microsoft Teams platform.
Solgari’s Contact Center introduces an innovative solution that revolutionizes the way organizations communicate, collaborate, and serve customers using CallTower’s Microsoft Teams voice platforms.
Nuacom, a Software-as-a-Service and telecom company providing complete Cloud Phone System solutions, has announced an extended strategic partnership with DIDWW. As a global telecom operator, DIDWW offers premium…
