Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.
DIDWW, a leading provider of premium quality VoIP communications, two-way SIP trunking and SMS services, is primed to both participate and sponsor in two of the most anticipated telecommunications events this September – the Asian Carriers Conference (ACC 2023) and the Wholesale World Congress (WWC 2023).
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that Sinch MessageMedia’s industry-leading, two-way SMS and MMS capabilities are being integrated into HubSpot’s Service Hub. This new integration provides marketing, sales and service teams with a 360-degree view of customers’ communications all within the platform, ensuring full visibility across their business and consistent message delivery across channels.
Zoom, the leading video communication platform, has introduced significant upgrades to its Zoom Events suite with the launch of Production Studio and an innovative hybrid mobile app experience. These advancements are poised to revolutionize event management by empowering organizers to amplify their impact and facilitate seamless interactions among both physical and virtual attendees.
Illinois-based communications services provider HTC has joined forces with Ribbon Communications Inc., a global leader in real-time communications technology and IP optical networking solutions. The collaboration aims to modernize and fortify HTC’s network infrastructure through the implementation of Ribbon’s cutting-edge IP Wave solutions.
Journey.ai, a trailblazing cybersecurity software company, has teamed up with Avaya, a leading contact center provider, to bolster security measures while enhancing the agent experience. The integration of Journey’s biometric authentication technology with Avaya Hybrid Cloud Services (HCS) offers a compelling solution for contact centers, replacing conventional password-based authentication with biometric verification.
Ooma, a prominent player in the realm of smart communications solutions, and Prologis Inc., a leading global logistics real estate firm, have joined forces to bring enhanced telecommunications services to Prologis’ Essentials platform users. This encompassing offering includes the Ooma Office business phone service, tailored to meet the communication and collaboration needs of small and medium-sized enterprises, and the innovative Ooma AirDial® POTS replacement solution.
Ooma, Inc., the innovative communications platform for both consumers and businesses, has unveiled a suite of dynamic enhancements to its Ooma Office business communications service. The new additions, encompassing online bookings, streamlined messaging, and enhanced team collaboration, aim to amplify business efficiency and client interactions.
Dstny Automate, the industry leader in providing Direct Routing solutions for Microsoft Teams, has announced the launch of Call2Teams Go, a revolutionary addition to their suite of Direct Routing products. This innovative solution transforms voice integration with Teams, enabling the full potential of collaborative teamwork without the complexity of additional telephony licensing. The result is a cost-effective and efficient solution that empowers organizations to harness the capabilities of Teams for voice communication.
AppDirect, a renowned B2B subscription commerce platform, has unveiled an expanded commercial collaboration with Vodafone Business, a prominent technology communications company focused on enhancing digital success and societal connectivity. This strategic alliance empowers AppDirect’s technology advisors to market Vodafone Business’ distinctive communication services within their network, opening doors to wider international markets for both entities.
