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To maximize VoIP benefits, employees need effective training. Start with basics like VoIP functionality and terminology. Combat resistance by highlighting advantages. Offer tailored materials and hands-on sessions. Emphasize key features like conferencing and call forwarding. Foster integration skills and discuss best practices. Address common issues and role-specific needs. Continuous learning ensures ongoing proficiency and boosts organizational efficiency.

Indosat Ooredoo Hutchison (Indosat or IOH) and Google Cloud have announced an expansion of their strategic alliance, focusing on transforming Indosat into an AI-driven technology company. This partnership aims to leverage Indosat’s extensive network and data with Google Cloud’s advanced AI tools to enhance services for over 100 million customers and offer AI solutions for businesses across Indonesia.

Cloud networking specialist Mavenir, in collaboration with Nvidia and Amazon Web Services (AWS), has unveiled a pioneering suite of generative AI (GenAI) solutions aimed at enhancing intelligent Radio Access Network (RAN) operations. Dubbed Operations Co-Pilot for RAN Service Assurance, this innovative platform promises to revolutionize network troubleshooting by automating fault prediction and root cause analysis.